Springs Water Park
Springs Water Park
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4.0
41 avis
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19
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11
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4
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1
Stacie H
3 contributions
juin 2023
Great place to hold a birthday party or even a graduation party. We held our autistic daughters High School graduation party here on a Sunday where they hold special needs hours so it is not as busy or loud. The fact this business dedicates 3 hours to just the hotel guest and special needs guests says something about the core values of this company. Having dedicated time for our children to have fun and be in a safe environment is huge!!!
The party planning staff is very responsive and accommodating. They had the cake and fruit planner ready for us by the time we got in the room and then pizza arrived within 10 minutes of our party starting.
Everyone was a joy to work with and my daughter had a very special day. I would highly recommend Springs Water Park.
The party planning staff is very responsive and accommodating. They had the cake and fruit planner ready for us by the time we got in the room and then pizza arrived within 10 minutes of our party starting.
Everyone was a joy to work with and my daughter had a very special day. I would highly recommend Springs Water Park.
Écrit le 7 juin 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
stacieh548.
Thank you for the review and for choosing to hold your daughter's graduation party at Springs Water Park. Our team members appreciate your positive comments and are so glad that everyone had a great time. If there is ever anything we can assist you with in the future, please don't hesitate to let us know.
Tiffany Woodward
twoodward@theinglesidehotel.com
Écrit le 14 juillet 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
karebear12
karebear128 contributions
mai 2023 • Entre amis
We hosted our daughters’ birthday party here and it was so much fun! The process went smoothly and on the actual event day, the staff had it seamless for us from checking in to the end of the party. The food is actually really good too! All the kids had a great time. We did 3 hours of swim followed by one hour of eating/cake/opening presents and for our age group of kids 3-10, this time frame worked well.
Would highly recommend for a birthday party! The goodie bags at the end provided by the Springs are also really nice for the kiddos :)
Would highly recommend for a birthday party! The goodie bags at the end provided by the Springs are also really nice for the kiddos :)
Écrit le 16 mai 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
karebear12,
Thank you for choosing Springs Water Park to host your daughter's birthday party. We are so glad you felt the planning process was easy and that all the kids had a great time at the party.
Tiffany Woodward
twoodward@theinglesidehotel.com
Écrit le 14 juillet 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Maria S
1 contribution
janv. 2023
-Very responsive to all needs; pre-party day, check in and during party.
-Solution oriented and found a solution when I needed support with adjusting numbers.
-Very clear explanation and description of the party process.
-Extremely positive when I had many questions before the party.
-Solution oriented and found a solution when I needed support with adjusting numbers.
-Very clear explanation and description of the party process.
-Extremely positive when I had many questions before the party.
Écrit le 30 janvier 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
mariasQ6152DU,
Thank you for taking the time to leave a review and provide feedback about your recent celebration at Springs Water Park. We are so happy to hear that you felt our staff was responsive to all of your needs, solution oriented, and that they made a positive impact on your visit. We hope to welcome you back again soon.
Tiffany Woodward
twoodward@theinglesidehotel.com
Écrit le 10 février 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Mel52088
Woodville, WI168 contributions
juin 2022 • En famille
I was so excited to bring our kids here the day before going to the zoo. We live about 4 hours away and stayed at Ingleside, so this was no small or cheap experience. Unfortunately, I was disappointed but our 4 and 2 year olds thought it was “pretty cool.”
Upsides:
- Warm water and air temp. It’s nice not to be shivering.
- Nice slides and water features. Our 4 year old really enjoyed the big tube slides, lazy river, and small kid section
- Available for use a couple hours before check-in
- Clean locker rooms
Downsides:
- Disengaged or absent lifeguards. They are ridiculously understaffed and even though I was next to our son almost the entire time (I didn’t go with him up into the kids section but I did walk around in the water so I had eyes on him), I was still uncomfortable. The medium sized yellow kids slide had a guard when we arrived telling them when to go down. Then she left and NO ONE replaced her! Kids were going down in groups of 5, plowing into other kids at the bottom, using tubes on it, climbing up it from the bottom. A kid ran to the slide, fell hard, and sat there crying with no one to help him (parents were who knows where). A mess. I had our son take a break from that area.
- The big tube slides and the body slide had ONE staff member for all three. Half the time whoever was working just nodded in the general direction and didn’t look to see that people were sitting correctly in tubes, were tall enough, or didn’t slip and go down before they should. We got to the bottom once and plowed into another person who hadn’t gotten out yet because someone else was still in the water. There was only one life guard at the bottom for two tube slides and the lazy river as well. Plus, they never seemed to really be guarding, but must have been told to make overly exaggerated head movements when looking in the water because that was consistent.
- Lack double tubes with bottoms. Thankfully a staff member did tell us these exist when I asked which slides our 4 year old could do with an adult. We hadn’t seen any. I had to ask another family if we could use theirs. They need more of these for the tube slides and the river.
- Locker room music. I didn’t notice any at all when we arrived. But when we left, they were playing “Horny,” which is not family friendly at all.
- No toddler slides. Would like to see a small slide separate from the large structure in the kid area that a toddler could use.
- Hot tub age reinforcement. This is consistently an issue at all hotels and water parks, and here is no different. Kids clearly under age 6 use it as a regular pool.
In the chance of a severe thunderstorm warning, the park will remain open! A big storm hit and despite the emergency power kicking in briefly, the guard at the top of the tube slides said as long as the water keeps flowing, people can keep riding! They did close the hot tub during the storm.
For a non-Wisconsin Dells hotel, the water park features are nice. But due to the the lack of staffing and safety, we won’t return.
Upsides:
- Warm water and air temp. It’s nice not to be shivering.
- Nice slides and water features. Our 4 year old really enjoyed the big tube slides, lazy river, and small kid section
- Available for use a couple hours before check-in
- Clean locker rooms
Downsides:
- Disengaged or absent lifeguards. They are ridiculously understaffed and even though I was next to our son almost the entire time (I didn’t go with him up into the kids section but I did walk around in the water so I had eyes on him), I was still uncomfortable. The medium sized yellow kids slide had a guard when we arrived telling them when to go down. Then she left and NO ONE replaced her! Kids were going down in groups of 5, plowing into other kids at the bottom, using tubes on it, climbing up it from the bottom. A kid ran to the slide, fell hard, and sat there crying with no one to help him (parents were who knows where). A mess. I had our son take a break from that area.
- The big tube slides and the body slide had ONE staff member for all three. Half the time whoever was working just nodded in the general direction and didn’t look to see that people were sitting correctly in tubes, were tall enough, or didn’t slip and go down before they should. We got to the bottom once and plowed into another person who hadn’t gotten out yet because someone else was still in the water. There was only one life guard at the bottom for two tube slides and the lazy river as well. Plus, they never seemed to really be guarding, but must have been told to make overly exaggerated head movements when looking in the water because that was consistent.
- Lack double tubes with bottoms. Thankfully a staff member did tell us these exist when I asked which slides our 4 year old could do with an adult. We hadn’t seen any. I had to ask another family if we could use theirs. They need more of these for the tube slides and the river.
- Locker room music. I didn’t notice any at all when we arrived. But when we left, they were playing “Horny,” which is not family friendly at all.
- No toddler slides. Would like to see a small slide separate from the large structure in the kid area that a toddler could use.
- Hot tub age reinforcement. This is consistently an issue at all hotels and water parks, and here is no different. Kids clearly under age 6 use it as a regular pool.
In the chance of a severe thunderstorm warning, the park will remain open! A big storm hit and despite the emergency power kicking in briefly, the guard at the top of the tube slides said as long as the water keeps flowing, people can keep riding! They did close the hot tub during the storm.
For a non-Wisconsin Dells hotel, the water park features are nice. But due to the the lack of staffing and safety, we won’t return.
Écrit le 13 juin 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Krissy W
Phoenix, AZ287 contributions
mars 2021 • En famille
We decided very last minute to get away for the weekend for my husband’s birthday and was so happy we were able to book a room at this place. The water park was so fun. Our six year old had the time of her life. She was able to do all the slides with us and even get into the indoor/outdoor hot tub, which is absolutely amazing! It was very cold when we went so to be able to sit outside in the warm water was thrilling! The rooms were great and the hotel staff were very accommodating. My only complaint is we got the triple play pass that comes with the pizza and bread. The pizza was not very good at all. I’m a lover of all things pizza and even I wasn’t impressed. It was undercooked with hardly any toppings, barely edible. Other than the pizza, our stay was amazing!
Écrit le 11 mars 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
wvgirlygirl27,
Thank you for the feedback on your recent stay. We are so happy to hear that you enjoyed your visit and that your six year had the time of her life. Regarding your comment about the pizza, please know that I have shared your feedback with our team and apologize that it didn't meet your expectations.
Thank you again for choosing to visit Springs Water Park!
Tiffany Woodward
twoodward@theinglesidehotel.com
Écrit le 22 mars 2021
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Sarah M
Oconomowoc, WI1 contribution
févr. 2020
I went with a group of friends to the park, and we had a BLAST. It was so fun. The slides were great, the hot tub was AMAXING (thank you for taking down the 16 year old thing) and yeah, it was awsome! However.... when we went to order food, we setled on two sodas and a box of fries. So, not that much. There were five of us girls, and we waited there 15 muinuts. Nothing. My friend asked if they forgot our order, and they did. So they put it up. Another 30 muinuts later, WE STILL DIDN'T HAVE OUR FOOD! Other people were coming and going with large trays of food and we were standing ther. Dying of hunger. We asked again, and they had horible customer service. They were clearly anoyed with us. We just wanted a box of fries! After about 45 minuts we finaly got one wimpy box of fries. They were good, but we had just waisted 45 muinuts standing there.
Écrit le 17 février 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
G6692GZsarahm,
Thank you so much for sharing your feedback. We are glad to hear the water park was a blast but are disappointed to see the issues you encountered in the snack bar. I have shared your feedback with our Food and Beverage team so that we can follow up with our team. If you would like to discuss this further, please feel free to contact me at the email below or via 262-547-0201.
Tiffany Woodward
twoodward@theinglesidehotel.com
Écrit le 19 février 2020
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Molly S
Chicago, IL21 contributions
janv. 2020
The waterpark was disappointing. We stayed here last year and it was a great experience. Our highlight was the indoor/outdoor hot tub. Seriously, we talked about it for a year and told others how awesome it was. Fast forward to this year and they don't allow kids under 16 in anymore. It was so disappointing. They enforce this rule like policemen. They would talk to kids even dipping their toes in. Lifeguards and security were monitoring the hot tub. One of my sons is very skinny and gets cold easily. Last year he'd warm up in the hot tub for 15 min and then continue on waterpark fun. This year he was shivering so much that we didn't spend hardly more than an hour or two at the waterpark. We ended up leaving the hotel for the day and paying to do other activities elsewhere. My husband talked with the management who told him this under 16 rule had to do with parents complaining about not having an "adult place." This to me seems silly since this is a family place and almost everyone is there with little kids. This is not a place that adults come for some romantic getaway with a million kids running around. If it must be, then why not compromise and make outdoor for adults and indoor for families? I heard at least a dozen other parents frustrated about the rule. They have removed a significant portion of water things to do.
Another note, there were not enough tubes for the lazy river and tube slide on Saturday. People became rather territorial of the tubes that they found. Sunday it was not as crowded and this was not a problem.
We are disappointed enough that we have decided to not come back and will be cancelling our February reservations. Please reconsider your hot tub rule. This is a family place.
Another note, there were not enough tubes for the lazy river and tube slide on Saturday. People became rather territorial of the tubes that they found. Sunday it was not as crowded and this was not a problem.
We are disappointed enough that we have decided to not come back and will be cancelling our February reservations. Please reconsider your hot tub rule. This is a family place.
Écrit le 24 janvier 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Molly S,
Thank you for taking the time to provide feedback on your recent visit. We are so happy to hear you enjoyed the recently renovated guest rooms and that you felt the staff was friendly. Regarding your comments about age restrictions on the hot tub, you are correct that we had made a change to make that area adults only. After receiving feedback from you and other guests,we have decided to change the age restriction back. The rules are now: Children under the age of 6 are not permitted in the whirlpool (WI State Code 172.29). Children under the age of 12 are not permitted in the whirlpool without direct adult supervision.
If you would like to discuss further, please don't hesitate to contact me directly. We hope to welcome you back to the property again in the future.
Tiffany Woodward
twoodward@theinglesidehotel.com
Écrit le 9 février 2020
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
jsmales24
Manitowoc, WI68 contributions
nov. 2019 • En famille
We stayed the night and went to the waterpark. Good size, plenty of seating, and the slides were fun. Even with older kids there was still fun to be had. They changed their policy recently regarding hot tub usage and you have to be 16 now. They definitely enforced that with some other kids. They were with a parent so I don't agree with them having to leave.
Écrit le 3 novembre 2019
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
jsmales24,
Thank you for taking the time to provide a review. We are happy to see you enjoyed your visit to Springs Water Park. Regarding your comment about the age restriction in the hot tub, we have decided to make a change based on the feedback from you and other guests. The rule is now: Children under the age of 6 are not permitted in the whirlpool (WI State Code 172.29). Children under the age of 12 are not permitted in the whirlpool without direct adult supervision.
Thank you again!
Tiffany Woodward
twoodward@theinglesidehotel.com
Écrit le 9 février 2020
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
sam
1 contribution
oct. 2019
I held a birthday party here and they must have been burned too many times, they are over the top strict. a non refundable deposit. the hotel person that handles booking the water park doesn't have control over her own job. She can't accommodate any requests for parties, for example you only can have cake, even though there is a restaurant they don't anything but cake. no cookies or ice cream. She will not show you nor does she have access to the water park,even though her job is to sell it. it's expensive for what you get and her lack of job knowledge is appalling considering she gets paid to sell the water park and yet she has no control over anything, viewing the park, ordering anything but cake.. can't have additional parents without paying for them.... all places allow the younger kids their parents. i don't recommend.
Écrit le 13 octobre 2019
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
sammystarr12,
Thank you for taking the time to leave a review and for choosing Springs Water Park for your child's birthday party. We are sorry to hear that you were frustrated with some aspects of the booking process. You are correct that we do require a $100 deposit at the time of booking to hold the party space. I am not sure if there was a miscommunication about special requests, but our team frequently works with families to do things such as substituting ice cream for cake or accommodating any food allergies. Regarding tours of the park, we are happy to provide guests a tour of the water park. My understanding is that on the day you wanted a tour, the park was closed and our maintenance team was doing preventative maintenance which prevented us from allowing a guest access to the pool deck. Finally, we do offer discounted rates for other parents to attend the party, whether they are swimming or just spectating. If you would like to discuss further, please feel free to contact me at 262-547-0201 or at the email below.
Tiffany Woodward
twoodward@theinglesidehotel.com
Écrit le 22 octobre 2019
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Amy M
Waterford, WI110 contributions
oct. 2019 • En famille
So sad! We've spent Thanksgiving at this hotel and water park in the past, and our children love the hot tub.
Just called, and was informed that they have changed their policy in the last month. No children UNDER THE AGE OF 16 can use the waterpark hot tub. Be advised of this if you plan to visit the waterpark! Unfortunately, we're going to have to take our business elsewhere.
Just called, and was informed that they have changed their policy in the last month. No children UNDER THE AGE OF 16 can use the waterpark hot tub. Be advised of this if you plan to visit the waterpark! Unfortunately, we're going to have to take our business elsewhere.
Écrit le 7 octobre 2019
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
amiskell28,
Thank you for the review. You are correct, we did change the age for the hot tub in the water park to 16 years old. We are sorry to hear that you are disappointed with this change. As you know, there are many other attractions in the water park for children under 16 to enjoy including the lazy river, interactive play structure, activity pool, body slide, tube slide and a raft ride. We hope you reconsider visiting us again in the future. If you have any questions or would like to discuss this further, please do not hesitate to contact me.
Thank you,
Tiffany Woodward
twoodward@theinglesidehotel.com
Écrit le 22 octobre 2019
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Tiffany W
Pewaukee, Wisconsin
Check-in time is anytime after 4pm. If you have an overnight water park package, you may begin using the water park at 2pm on the day of check in.
Check-out time is 11am. If you have an overnight water park package, you may continue to use the water park the entire day on the day of check out.
Rédigé le 29 juillet 2019
Why did you ruin my 10 year olds birthday and made her cry?Your customer service skills are sub par.you need racial sensitivity classes.This is not the 1900's..You can't mistreat African Americans and get away with it.You wouldn't of been standing over me in a chair screaming shut up...Just list on your site you dont want black people there.
Rédigé le 12 novembre 2017
While you think there is no management above you...I also recorded the lady drinking on your property outside..But that was fine with Andy he said.What 10 year old and unders birthday party is quiet?Who do you think you are?My daughter better not be interferred with before she checks out today.Next time you threaten to call the police..You should have a reason.
Rédigé le 12 novembre 2017
What are the day pass prices for the water park? looking to come in July week after the 4th. Also do you offer a senior rate and something for a child visiting during their birthday month? Age that a child needs a ticket?
Rédigé le 19 mars 2017
Tiffany W
Pewaukee, Wisconsin
Lisa,
Our day pass pricing is $16 Monday - Thursday and $30 Friday - Sunday and during Peak/Holiday Times such as Spring and Winter Break. We recommend that guests purchase passes online to guaranty their entry to the park as walk-in day passes at the door are sold based on availability. Everyone requires a wristband to enter the park. Children 23 months and younger are FREE. For adults that are entering the park but not swimming, we offer a spectator wristband at the front desk for $5.
Feel free to let us know if you have any additional questions.
Rédigé le 20 mars 2017
What are the food options at your water park?
Rédigé le 30 juillet 2015
Tiffany W
Pewaukee, Wisconsin
The Square Meal Snack Bar is located inside The Springs Water Park and offers a variety of options ranging from pizza to sandwiches and Dippin Dots to pretzel bites. Additionally, the hotel has two dining options - Coppers Pub & Grill and Wildflowers Restaurant.
Rédigé le 30 juillet 2015
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Questions fréquentes sur Springs Water Park
- Hôtels près de Springs Water Park :
- (0.39 Km) The Ingleside Hotel
- (1.95 Km) Best Western Waukesha Grand
- (10.30 Km) The Delafield Hotel
- (7.43 Km) La Quinta Inn & Suites by Wyndham Milwaukee Delafield
- (9.10 Km) Hampton Inn Milwaukee Brookfield
- Restaurants près de Springs Water Park :
- (0.33 Km) Didi's Supper Club
- (5.65 Km) Tofte's Table
- (5.70 Km) Taylors People's Park
- (10.06 Km) Zin Uncommon Cal Italian
- (1.70 Km) Taco Amigo