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Le Potager, Longeveau

Charente
|
Logement à louer – 
3 Chambres, 1 salle de bains, 6 couchages

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Lisa_M_B1...
Auteur de niveau
9 avis
3 avis sur les hôtels
common_n_hotel_reviews_1bd8 2 votes utiles
“Just not quite there”
3 5 étoiles Avis écrit le 12 août 2013 Séjour en juillet 2013
Google Traduction

We've just returned from two weeks at Longeveau . We had a really nice holiday, but I just don't think they've got it quite right. In my opinion there is a little lack of attention to detail. We are a family of six and had two under 5's and two teenagers.

For example, in the main bar area there are two arm chairs that are quite literally falling apart, for the sake of a few hundred pounds these should be replaced as they look shabby (and not in a chic way) and it makes the area around the pool table look unloved. The sandpit in the little play area next to the main bar area was devoid of sand. And the ground floor of our accommodation (Le Potager) smelt of damp. The staff were very friendly and helpful, but there were many occasions when we sat at tables, both inside and outside the bar area ,with other peoples empty glasses around us and the bar staff not interested in collecting the empties (and it was never that busy at the bar that they wouldn't have had time). The basketball got stuck in the barn roof on week one and was not replaced and they ran out of Gin and Cider!

There were also plenty of positives, the food was really very nice, the Monday night BBQ was a lovely evening, we had a complimentary round of drinks when we arrived and the garden furniture in our accommodation was great, as was our little private garden.

I suggest that they invest a little in some of the older areas of the resort as its looking a little tired.

3 5 étoiles Rapport qualité / prix 4 5 étoiles Chambres
4 5 étoiles Emplacement 4 5 étoiles Propreté
3 5 étoiles Service
J'y suis allé pour : Vacances
Compagnons de voyage : Family
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Réponse de la direction
20 août 2013
While we are glad that you enjoyed your holiday, we are obviously disappointed that it did not deliver to the level we would normally expect. The armchairs are actually a bit of a topic of conversation, in that they have been a part of the Longeveau bar from day one, and we have some regular guests who do not want to see them go! That said, we may have to relent to popular opinion and consider their longer term future…

As for the general condition of the bar and play area, I can only apologise. All of these things happen from time to time, but I am especially sorry that everything seems to have happened at once during your stay. Needless to say, we do take these matters seriously, and generally maintain very high standards.

I'm also pleased to say that the Pottager will be undergoing refurbishment works over the winter.

Many thanks for your feedback.
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
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44 0208 1442279
Gérant
Olivia Peacock (Property Manager Manoir de Longeveau)
44 0208 1442279
Parle Anglais, Néerlandais, Français
Inscrite en : janv. 2005
Calendrier mis à jour: il y a 1 jour
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