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Baybeachfront 1 Bedroom

1 bedroom Standard
1 bedroom Standard
1 bedroom Standard
1 bdrm kitchen/dining
1 bdrm kitchen
bedroom
Pool Area
Glenelg
|
Appartement de copropriété/Appartement – 
1 Chambre, 1 salle de bains, 4 couchages

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crackling...
Newton Abbot, Royaume-Uni
Auteur chevronné
80 avis 80 avis
23 avis sur les hôtels
Avis dans 39 villes Avis dans 39 villes
53 votes utiles 53 votes utiles
“Not 4.5 Star rating”
3 5 étoiles Avis écrit le 9 février 2014 Séjour en décembre 2013
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1
personne ont trouvé cet avis utile

These apartments are in a great location being only a brisk walk from Glenelg town, tram restaurants & shops. The manager & staff were also very helpful but it wasn’t better than average in comparison to other places we stayed in Australia.
Our apartment was well maintained, spotless & had a great sea view but the bathroom & kitchen urgently required a complete revamp or modification being very dated & decor extremely tired. The launderette facilities were not working satisfactorily whilst we were there & the clothes were not washed or rinsed correctly. The WiFi was very weak & I normally had to stand on the balcony to receive a signal.
Some evenings young noisy young resident’s drinking & using the pool very late disturbed us. This was NOT a 4.5 Star (as advertised) apartment.

Compagnons de voyage : époux(se)/partenaire
Recommanderiez-vous cet hôtel à un ami ?    No.
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Réponse de la direction
02 juil. 2014
Thanks for taking the time to share your thoughts on your stay with us. You have titled your feedback “not a 4.5 star apartment” and we feel it necessary to point out that you actually booked and stayed in a Standard 1 bedroom apartment, which was clearly advertised as 4 star. The only apartments we have that were advertised as 4.5 stars are the 2 bedroom Endeavours, which are more recently updated throughout.
We are glad that you enjoyed the location found your apartment spotless with a great view of the ocean, and we are sorry to hear that the apartment you booked did not meet your expectations.
We agree that the Standard 1 bedroom apartment bathrooms and kitchens are starting to look a bit "dated" - we have plans for an upgrade of these apartments later this year. The Wifi can sometimes be an issue on the beachfront, which is why we offer it free of charge. We are currently investigating a new system that works better in these conditions.
We thank you for raising the issue regarding the laundry facilities not working satisfactorily. This is the first complaint we have received in relation to this issue and we have since sent our maintenance staff to investigate this so it does not happen to any future guests.
We are very sorry to hear that your stay was disturbed by other guests using the pool after hours. Had you made a complaint to our staff at the time using our emergency paging service or the next day at reception, we could have addressed this issue with these guests and perhaps stopped repeat occurrences.
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
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Gérant
Glenelg L
0882949666
Parle Anglais
Inscrite en : oct. 2012
Taux de réponse: 90 %
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