On arrival at the hotel, they tried to put us in other rooms then what they have promise... many many technical difficulties: air conditionning not working, tv in the room not working, no wifi in the rooms, or have to open the door to get it... maybe due to the fact that they do not use a residential routers that goes down ALL THE TIME! the wifi that they announce works one on three times and the rapidity of connection is revolting... they shouldn't even say that they have internet connection and let the customers be surprised by their poor quality connection. Employees do not have any concept of customer service whatsoever... a few are very kind and dare to smile (the 2 guards are amazing, polite and personable; Ramona was our favorite, smiling and kind, how someone who gives you service should be...also Darlice and a young woman in the morning are kind... if you what something to be handled, you should really go to Darlice in the morning, she does not seems always in a good mood but is very efficient and answer quickly to our request. Daniel, Oscar are probably 2 persons that sould not be in front of the house. Oscar is the son of the owner and was very rude to us when we asked how come that they change the fees during the trip. Daniel is just plain rude and give a bad vibe. Most of the waitress have a stink face when they come to you as you ordered something in the menu or a drink during the day. The cleaning ladies are very kind and when you ask to have your clothes washed, they do it very fast at a low cost... the breakfast is a bit repetitive but still enjoyable... the eggs are good and fresh, the fruits are not always but still. They would have advantage to change their reservations policies ( first arrived first served, wich make no sense to me...) be most personable and kind, Ramona and the cleaning ladies could give a few tips...
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- Alias :
- Palmas Del Sol Hotel
- Palmas Del Sol Asuncion