A notre arrivée, une légère confusion concernant le nombre de personnes en chambre. Nous sommes 2 adultes et 2 enfants de moins de 3 ans. La chambre proposée ne comporte qu'un lit double et un lit bébé. Il nous manque 1 lit bébé ou un lit simple pour coucher notre 2ème enfant. Rapidement une alternative est très vite proposée et un studio très spacieux nous est présenté. C'est grand mais la vue (sur un parking vide et un terrain vague) décevante. C'est dommage qu'à la fin du séjour, nous soyons obligés de payer un supplément sans que cela nous ait été annoncé la veille. Nous avons eu largement mieux à ce prix.
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
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You had made a reservation for Morpheas-apts, Plakias, Crete for the night of October 29th through Booking.com. Your reservation was for 1 studio for 2 guests at the price of 36 Euro per night. In your booking there was no mention of a request for a sea view or baby cot.
On the 6th of October, you sent us an e.mail asking for a baby cot to be added to the studio. As you can see, your e.mail does not show anywhere that a second bed would be needed for an additional child!
When you arrived, we had prepared a studio for 2 people with a sea view and had put in a baby cot for your convenience. Of course with the extra child this was not suitable for you and so we moved you to a spacious studio with a large balcony to accommodate a family with 2 children. This studio did not have a sea view, as our triple studios with sea views were not available for this date, but as you had not requested sea view then this should not have been a problem for you. We did this without any fuss and never once mentioned that all these problems were caused by not knowing how many people to expect due to the fact that your reservation with Booking.com stated A STUDIO FOR 2 PEOPLE.
The next morning, we asked you to pay 40 Euro instead of the 36 Euro that you had booked for. This was our right according to the rules shown in Booking.com for a child over 2 years old who uses an existing bed. You obviously had not read the conditions of booking. Here is the rule as shown on Booking.com reservation form: One child under 2 years stays free of charge in a child's cot/crib. All further older children or adults are charged EUR 5 per person per night when using existing beds. The price of 5 Euro for the extra bed would have made your total payment 41 Euro but we only asked for 40 Euro.
A couple of days after your departure, we noticed that you had written comments on both Trip Advisor and Booking.com stating that there was confusion about your booking and the number of beds provided for a family of 4. The comments make it sound as if it was our fault and not the fault of wrong information provided by you. We feel that the comments give the wrong opinion to prospective travellers and it is very unfair for people to think that we are not offering what has been booked.
We always try to accommodate our guests as best as possible and offer alternative solutions before they arrive. In your case, we could not do this before you arrived as we were only expecting 2 adults and a baby, not 2 adults, a baby and a small child!.
If you disagree, or have a different opinion to what we have written, please let us know.
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC