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Logement à louer – 
2 Chambres, 1 salle de bains, 6 couchages

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Date | Note
  • Anglais en 1er
  • Toutes
3 avis 3 avis
3 avis sur les hôtels
Avis dans 3 villes Avis dans 3 villes
29 votes utiles 29 votes utiles
“Too Small, Dirty and Overpriced”
2 5 étoiles Avis écrit le 3 janvier 2012 Séjour en décembre 2011
Google Traduction

My husband and I were very excited to stay at this chalet, as the description provided made it sound just magical. Unfortunately, the accommodations just don't live up to the hype.

As we entered the chalet, we were hit with an acrid smell of fireplace smoke. After entering and walking around, it was clear that the cleaning lady took the day off. There was hair everywhere, the rugs were filthy, the futon had so many stains you need a hazmat suit to sit on it.

If you are on the larger side, i would not recommend this chalet. You most likely will not fit on the stairs to the upper loft. Also, the master bedroom is so small you hit your head getting into bed.

The description states there are trails behind the house, which really amounts to a small 100 foot path which leads to the road. Not quite what was expected. There were absolutely no birds or wildlife around whatsoever. We even put out bird seed, and not even a ubiquitous chickadee came to visit.

The fireplace does not work properly, and as you work your fire, the house becomes enveloped in a cloud of smoke, which stays in the tiny chalet the entire stay. Needless to say, we only used it once, and were bummed since this was one of the major factors in renting this location.

The caretaker, if you need him, is a bit rude and acts like he doesnt want to be bothered.

The positives are the hot tub and the location in Wilmington, NY. Also, it is pet friendly, which is a big plus. Good place to get away from all lifes distractions, as there is no wi-fi or cable tv channels (just basic tv). Good water pressure in shower and plenty of towels.

Overall, the $200 a night is way too much for this chalet. The owners should be more forthright in their description and could use a new cleaning service and caretaker. Better to spend your $200 a night elsewhere.

3 5 étoiles La réservation a-t-elle été facile ? 3 5 étoiles L'itinéraire donné était-il correct ?
4 5 étoiles La remise des clés/l'accès à la location ont-ils été faciles ? 2 5 étoiles État général de la location
1 5 étoiles Literie 3 5 étoiles Cuisine et ustensiles
3 5 étoiles Propreté de la salle de bains 2 5 étoiles Autres équipements
2 5 étoiles Service
Le plus apprécié: hot tub and location
Le moins apprécié: the place was very dirty and very very small
Compagnons de voyage : With Spouse/Partner
Recommanderiez-vous cet hôtel à un ami ?    No.
Recommandé pour:
Personnes avec des animaux de compagnie
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Réponse de la direction
03 janv. 2012
I am very sorry to read about your dissatisfaction Tiffany ;-(

I wish that you had called me as soon as you arrived at the cabin so I could witness your complaint and make the corrections, as needed.

I'm really surprised to read about how “dirty” it was for you, since I myself was there just few days prior to your arrival to decorate it for Holidays and it was in a great shape then.

We have a great network of people in place to respond to emergency calls and we do provide all the phone numbers, including mine in the ”Check-In” Document.

When you called our caretaker Jim about having difficult time with the fireplace he was right there. With not a problem he started one and instructed your husband on the correct way of building one. He did explain to him that building a fire in a fireplace is different than building one it in the wood stove, which he was used to, hence all the smoke coming back.

You chose very strong words in your statement Tiffany, and I feel if nothing else I need to respond to your description of Jim, our caretaker.
He might not be the most out-going person, but he is the most caring, wonderful , reliable and skilful men, and he is right there if a need be, like he was when you called.

As I realize that we will not be able to have 100% satisfaction with our guests we do work very hard to have it as our goal.

For some people life is a glass half full, for other half empty.
For some people staying in an A-frame chalet is romantic, for other space limiting.

As to the trails, if you followed that dirt road you would come to a whole network of informal trails that leads to the top of the Mountain behind the chalet.

As to the wildlife, I do have chickadees eat from my hand...but they are instinctual creatures.

I really do wish that we were a better match for you Tiffany.
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
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Phill and Brooke
5 5 étoiles Avis écrit le 30 octobre 2011 Séjour en octobre 2011
Google Traduction
5 5 étoiles Rapport qualité / prix 5 5 étoiles Chambres
5 5 étoiles Emplacement 5 5 étoiles Propreté
5 5 étoiles Réception 5 5 étoiles Service
Compagnons de voyage : Spouse / significant other
Votre tranche d'âge 35-44
Recommanderais-je cette Location de vacances à mon meilleur ami?  
Recommandé pour:
Jeunes célibataires Pour les amoureux
Voyageurs endurcis
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un voyageur et non de TripAdvisor LLC ou de ses partenaires.
Intéressé(e) par cet établissement ?
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à partir de
USD 185
Le propriétaire peut appliquer des frais supplémentaires
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Renata Grec
Parle Anglais
Inscrite en : avr. 2011
Taux de réponse: 95 %
Délai de réponse: en quelques heures
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