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Mt Bear Lodge
Mt Bear Lodge
Mt Bear Lodge
Mt Bear Lodge in the Fall
Kitchen/Dining area
Dining Area overlooking deck
Lake Harmony
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Logement à louer – 
5 Chambres, 2 salles de bains, 16 couchages

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Français en 1er
Pankti S
1 avis
“Good location, but an average house providing all the basics for a budget rental.”
3 5 étoiles Avis écrit le 4 août 2014 Séjour en juillet 2014
Google Traduction

The bookings and communications with the owners went really great, so I was looking forward to visit this place with family.
The location of the house was beautiful, Lake Harmony really is a good place to be in Poconos, and it was nearby good number of activities, though we did not end up using the lake activities at all. The 4th of July fireworks on the lake were spectacular, worth watching.

The house wasn't really extraordinary (which we didn't even expect), it was "livable" which is how I would best describe it.

The downstairs bathroom didn't lock at all, and the upstairs one had a really funny lock, difficult to open the door, on the last day of our stay we experienced some hiccups relating to the bathrooms - the bathtub in the downstairs bathroom clogged badly, despite us trying everything (we did try to use the bathtub trip lever or stopper to check if water goes that way) to make it better. Though the owners were good enough to come the next day early morning to fix it, it wasn't of any use because we were leaving in like 2 hours and the repair was taking a long time so we all had to use just the one bathroom to get ready. Also, there was some leakage seen on the ceiling of the lower bathroom, while we were trying to unclog the bathtub, which I am not sure they fixed or not after we left.
The bedrooms were all decent, but some beds did creak when slept on, mattresses not that comfortable, but for two nights it was manageable.

The deck was really good, a brand new grill, and sitting areas in the house were plenty. The kitchen was well stocked, and in good condition, the hot tub was fun to relax in.

Overall we had fun on the weekend, not particularly because of the excellent house, but because of the location and company. The house did look like it needed some renovations/repairs but the price (1200$ +500$ deposit for two nights, deposit was returned in 10 business days in full) was quite reasonable for the 4th July weekend, so I cant really expect much. But it could have been a better stay if the house was in a better condition.

I would still recommend this place to a family or group of friends who are looking for a budget place in this kind of good location and don't care for too much luxury and are satisfied with just basics.

4 5 étoiles La réservation a-t-elle été facile ? 4 5 étoiles L'itinéraire donné était-il correct ?
4 5 étoiles La remise des clés/l'accès à la location ont-ils été faciles ? 3 5 étoiles État général de la location
2 5 étoiles Literie 5 5 étoiles Cuisine et ustensiles
3 5 étoiles Propreté de la salle de bains 2 5 étoiles Autres équipements
3 5 étoiles Service
Le plus apprécié: The location
Le moins apprécié: The bathrooms, the beds
Compagnons de voyage : Famille élargie
Recommanderiez-vous cet hôtel à un ami ?    Oui.
  • Recommanderiez-vous cette location ?
  • Le rapport qualité-prix était-il bon ?
  • La location était-elle équipée d'un accès Internet ?
  • Votre caution vous a-t-elle été restituée dans les délais prévus ?
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Réponse de la direction
20 août 2014
I would like to address your issue of the bathroom tub clogged. This problem was reported late Saturday evening and you requested that someone come in early Sunday morning at 8 a.m. to fix it. We had someone there at 8 a.m. sharp to fix the problem. However, the renter said, that it was taking too long to fix and dismissed the repair service. In reference to the leak on the first floor bathroom the service person ran the shower for 10 minutes and there was no leak coming to the downstairs bathroom. We can only assume that either an adult or child taking a shower must have left the shower curtain outside of the tub causing it to leak water to the downstairs bathroom. Please note we have rentals properties in Lake Harmony for over 25 years and we have had positive and negative reviews in all of them. We cannot please all our renters because every renter has different expectations but we are accommodating and respond to any issues they are having in our homes. I was happy to hear that you enjoyed the Lake Harmony community, and yes, it is a beautiful area to vacation all year around. I wanted to thank you for renting our home and for posting your review with Flipkey.

Regards,

Owner
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
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Un voyageur authentifié par FlipKey
Maine
1 5 étoiles Avis écrit le 20 février 2014 Séjour en février 2014
Google Traduction
1
personne ont trouvé cet avis utile
1 5 étoiles Rapport qualité / prix 1 5 étoiles Chambres
3 5 étoiles Emplacement 1 5 étoiles Propreté
3 5 étoiles Réception 1 5 étoiles Service
Recommanderais-je cette Location de vacances à mon meilleur ami?  
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un voyageur et non de TripAdvisor LLC ou de ses partenaires.
Réponse de la direction
20 févr. 2014
We are sorry you did not enjoy your stay in our home. During the time you came to the house, there was a record-setting snow storm that we had not seen the likes of since 1980. This storm paralyzed the entire Northeast, including the Poconos. The forces of Mother Nature cannot be stopped. You were offered a refund that was refused. We did respond and sent personnel, within 20 minutes to evaluate the snow, which had just been cleared at 3 a.m. that morning. The maintenance personnel also returned the following morning to see if there were any problems. You stated there weren't. Most of the vehicles in your group were not four wheel drives which created another problem. A four wheel drive is needed when driving in that much snow, especially in the mountainous terrain.

We were not notified of any of the additional problems you have noted: cleanliness of home, water leaking, electrical and hot tub. For the record, this home does not have a basement. Had we been notified of the additional problems you were experiencing, we could have sent our staff to address the issues. Please note every rental home in Lake Harmony is inspected annually by the Kidder Township. If our home were in the condition you stated, we would not pass inspection. This home is rented every weekend and we have never had this type of complaint.
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Mary C
Parle Anglais, Espagnol
Inscrite en : avr. 2013
Taux de réponse: 55 %
Délai de réponse: en 24 heures
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