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The Serenity Cottage Getaway

Point Roberts
Logement à louer – 
1 Chambre, 1 salle de bains, 4 couchages

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St Louis
Auteur chevronné
122 avis 122 avis
32 avis sur les hôtels
Avis dans 53 villes Avis dans 53 villes
117 votes utiles 117 votes utiles
“Not as expected, or clean or fun”
1 5 étoiles Avis écrit le 25 décembre 2013 Séjour en septembre 2013
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personnes ont trouvé cet avis utile

From the promotional material and photos, this looked like a charming get-away site - remote, on the coast and in this quirky area called "Point Roberts" which is in the US but you have to go through Canada to get there. Well, as it turns out, there is nothing - absolutely nothing - going on in Point Roberts except for the locals churning out feel-good stories about how much fun it is. As it turns out, the locals are mostly US/Canadian citizens who like the advantages of living in the US while in Canada. There is no economic engine in town except for tourism, but how do you attract tourists? Simple, construct a myth of fun and lesiure and build cabins next to your house to rent out. Then take some great photos and write some killer copy and the renters will flock to your door.

That's how I got there. The ads were so compelling I abandoned a notion of going to the San Juan Islands for three days and signed up for this property in Port Roberts.

I prepaid for three days and left after the first night. Here's what happened:

The owner was nowhere in sight - not at home to greet our arrival.
The owner left confusing directions in the house - there are two cabins and I wasn't sure which I had rented...or if I was in the right place.
The grounds were scattered with the owners tools, trash, work in process, etc
The cabin we were in looked great in the pictures, but had many, many flaws - unfinished details, glass blocks everywhere in the outside walls of the house, etc.
The bed was filthy and it was apparent that the sheets were not clean.
The "loft" was a playform suspended over the bed with wires - looked scary.
The outdoor seating area was filthy, could not sit without washing the chairs.
The owner showed up after we went to bed, noisy arrival.
The renters in the other cabin arrived after dark and launched into "Staircase to Heaven" played badly.
The kitchen was ill equiped - no paper towels or napkins, cabinet doors too big to open, etc.
We took a walk down the road and were told by the owner at the end of the street that we couldn't get to the beach through his yard - there was an unmarked trail behind the house were we were staying. We found the beach trail and it was straight down with multiple switchbacks to a stone beach full of driftwood and rules against bonfires. Climbing back from the beach was something out of the Seal Team manual, not for me - and I'm in good shape.

We looked for a place for dinner and nothing was open. We finally went back through the border crossing into Canada for dinner - which was great - and then back through the crossing again to get back to our rental. I wondered what it costs US taxpayers to have a 24 hour border crossing manned for a four square mile piece of real estate? And a Post Office that mainly exists for Canadians to avoid duty on shipments by having PO boxes in Point Roberts.

So we packed up and left after one night. I called the owner and let him know that we had left. He didn't offer to refund the remaining two days, but did later only keep two of the three days we had paid. I would not recommend this property to anyone or Point Roberts as a destination to anyone.

4 5 étoiles La réservation a-t-elle été facile ? 4 5 étoiles L'itinéraire donné était-il correct ?
4 5 étoiles La remise des clés/l'accès à la location ont-ils été faciles ? 1 5 étoiles État général de la location
1 5 étoiles Literie 2 5 étoiles Cuisine et ustensiles
1 5 étoiles Propreté de la salle de bains 1 5 étoiles Autres équipements
1 5 étoiles Service
Le plus apprécié: The weather was good the day we were there.
Le moins apprécié: The rest of the trip.
Compagnons de voyage : époux(se)/partenaire
Recommanderiez-vous cet hôtel à un ami ?    No.
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Réponse de la direction
24 déc. 2013
I think it is evident that this traveler was was having a tough time and for that we are sorry but I think we got caught in the crossfire. Some of the telling remarks might be ...He didn't offer to refund the remaining two days, but did later only keep two of the three days we had paid.... Yes we did in fact refund the two days he booked but didn't use even though it would seem he was mostly upset about Point Roberts.

And yes it is true that we do have quaint little glass blocks in the walls (also known as windows) In fact there are 49 windows in all in the cottage. It was truly a labor of love. The centerpiece is a stained glass window that I have hung on to since 1975. The bathroom has an antique clawfoot tub and yes it has a few marks on it. (it is after all an antique). It is coupled to a very modern very fast continuous flow hot heater so everyone in your party can have a soothing bath and lose all the stress that ... well you know what I mean.

We do have semi automated confirmation system that gives a detailed email of arrival instructions and directions but of course sometimes that might not make it to arrival moment. We are working on adding more reminders for this.

We do take exception to the notion that the bed was dirty. We use high thread count pure cotton sheets and a professional service for cleaning.

We hope you will take a balanced view of this review. All of our photos very accurately portray the cottage and we only built the second cottage after seven years of rave reviews in our guest book at our other cottage.
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
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