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Kitchen
Kitchen
Kitchen
Lounge
Patio lovely sun trap
Patio
Second double bedroom
Cinderford
|
Logement à louer – 
3 Chambres, 2 salles de bains, 4 couchages

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carlosftw
Leicester, Royaume-Uni
Auteur confirmé
45 avis 45 avis
12 avis sur les hôtels
Avis dans 28 villes Avis dans 28 villes
32 votes utiles 32 votes utiles
“Lovely property in lovely area - shame as owners under impression it's fine to turn up and walk in whilst you're there!”
3 5 étoiles Avis écrit le 20 juillet 2013 Séjour en juillet 2013
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personne ont trouvé cet avis utile

**Please read bottom half for why only 3 stars**.

Myself and my girlfriend booked a 3 night stay at Forest View. Communication prior to booking was good and we were excited to be staying here.

Firstly, Forest View is a new house situated in Upper Soudley. The road of new houses it sits amongst is so new that even google maps doesn't know about it! I emailed the owner prior and was told that using the nearby pubs postcode (GL14 2UA) will navigate satnav there. This is indeed correct so use this postcode if staying here, as you can see the house from the location of the pub.

Secondly, as this area is inside the Forest of Dean, there is absolutely no mobile phone signal whatsoever. Wifi is provided by BT for the area and is only free to connect to if you're a BT Broadband customer (despite this listing stating free wi-fi is offered).

Upon arrival the house was immaculately clean and had good amenities. The house is furnished to a high standard and the property is lovely. After a day out in the nearby area, we returned to find that the T.V didn't receive any channels. This was a little frustrating, but after a email to Joy (the owner) she responded quickly and promised to get it sorted. The lovely and polite neighbours knocked shortly after as they had received a phone call from Joy regarding this. They advised us that a ariel engineer would be visiting the next day and asked if we were happy for them to let him in to fix the tv.

We came back after a second day out to find the tv had been sorted - a new ariel erected. Apparently it had stopped working before because the trees had grown too high!

We put that small tv issue aside as the place was so lovely. Why the 3 star rating? On the last morning staying here we had a abrupt visit from Joy's husband, John. We were astounded that even after seeing my car on the drive he still proceeded to let himself into the house at 10am. With it being 10am we could have still been in bed! We understand that this is their house but as we were still in the rental and hadn't been told a time to leave (we presumed we could have a leisurely morning and could leave around midday) we think that the doorbell should have been rang out of respect. If we hadn't have seen him arriving at the driveway we wouldn't have been aware that somebody was entering the property. My girlfriend was still in a night dress when John tried to let himself in (luckily we had the front door chain on too), which could have led to embarrassment on all parts. We found this very unprofessional, there was no apology for coming in and John carried on whatever he was doing. I was even asked to move my car to let him have my space, to unload his equipment into the garden!

We felt we had to pack our stuff and leave promptly as we couldn't relax knowing there was somebody else in the house doing bits. There has obviously been a lack of communication between the owners and we're very upset our holiday ended this way.

Unfortunately we wouldn't recommend Forest View unless you're ok with the fact that the owners are happy to enter the property during your stay with no warning. We did email Joy when we arrived back home and we just received a poor response - a response stating that 11am is the vacate time (even though John appeared at 10am) and that 'he had work to carry out'.

5 5 étoiles La réservation a-t-elle été facile ? 3 5 étoiles L'itinéraire donné était-il correct ?
5 5 étoiles La remise des clés/l'accès à la location ont-ils été faciles ? 5 5 étoiles État général de la location
5 5 étoiles Literie 4 5 étoiles Cuisine et ustensiles
5 5 étoiles Propreté de la salle de bains 4 5 étoiles Autres équipements
2 5 étoiles Service
Le plus apprécié: The lovely property and area
Le moins apprécié: Abrupt ending to holdiay. Owner entered property during stay - no warning!
Compagnons de voyage : époux(se)/partenaire
Recommanderiez-vous cet hôtel à un ami ?    No.
Recommandé pour:
Groupe d'amis Voyageurs seniors
Familles avec jeunes enfants Pour les groupes
  • La location était-elle conforme à l'annonce ?
  • Recommanderiez-vous cette location ?
  • Le rapport qualité-prix était-il bon ?
Cet avis vous a-t-il été utile ? Oui
Cet avis est l'opinion subjective d'un membre de TripAdvisor et non de TripAdvisor LLC.
Réponse de la direction
22 août 2013
Sorry But 10 am is vacate time not just getting up and deside to cook breakfast. We had other guest coming in the same day and had to get the house ready, John turned up at 10 20am and had work in the garden putting up the new swing chair he did not say anything to you and just carry on doing his jobs. It' takes the cleaner 4 hours to turn the house around .and that if its left clean .we run five star hoilday let's if you had let us no you would be late leavening we would had sort something out for you
Cette réponse est l'opinion subjective du représentant de la direction et non de TripAdvisor LLC
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