We rented this apartment from July 27-30, 2014. The apartment is listed through both VRBO and HouseTrip, two different rental services. Somehow or the other, I double-booked this apartment through both agencies. When I realized my mistake, I contacted Natalino, the manager of the property. He said he couldn't give me a refund of one reservation until after the agencies paid him, or risk their finding out that he was listing with both agencies, and that he would pay me back for one reservation when we actually arrived.
When we got to Monterosso, his assistant Alberta met us at the train station and walked us to the apartment. She had not heard of the double-booking, but doublechecked (I had brought all my email correspondence with Natalino to prove my point).
The following day, she came back and brought cash in the value of the duplicate rental. BUT -- she did not bring a refund of the duplicate 300-Euro security deposit, saying that the agency had to do that. We... Plus