Hi.. we took spring break here and the original "standard" condo had a horrible smell.. almost like cat urine. The mirror was broken, the screens ripped and just awful. ( we have traveled extensively and are not picky)
The staff (that night and next morning) was very helpful is getting us into this condo and this was great .
We had 2 teenagers with us and we specifically stayed at this complex for the basketball, pool. On sunday the staff decided to close the pool/basketball 3 hrs early ! and it took multiple unpleasant phone calls before an offer was made to reopen the recreation. The staff actually turned our boys away stating they were closing early "because no one is using the facility" The refused the boys any access . When they finally did return because of complaints there were at least 8 boys ready to play basketball and more younger children ready to swim. thi Plus