2 heures d'équitation à cheval à Banff
4
2 heures d'équitation à cheval à Banff
Par Banff Trail Riders
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À propos
Garantie Prix le Plus BasRéservez maintenant et payez plus tardAnnulation gratuite
Âge 8-90, 12 pers. maximum par groupe
Durée : 2 h
Horaire de début : vérifier la disponibilité
Billet mobile
Guide : Anglais
Plus
- Guides de plomb et de queue
- Utilisation de cheval
- Casque (obligatoire)
- Instruction de base à cheval
Ce qui n'est pas inclus- Pourboires
- Nourriture et boisson
- Prise en charge et retour à l'hôtel
- Début :
- Banff Trail Riders - Stables, 100 Sundance Rd, Banff, AB T1L 1B9, CanadaRetrouvez-nous au bout de Sundance Road à Banff. Enregistrement à la grange est, marquée « Banff Trail Riders Stables » et « bureau ». A 5 min en voiture ou 20 min à pied du centre ville avec parking gratuit. **TOUS LES INVITÉS DOIVENT S'ENREGISTRER 30 MIN AVANT L'HEURE DE DÉBUT DE LEUR RIDE. LES ARRIVÉES RETARDÉES NE SERONT PAS HÉBERGÉES**
Fin :Cette activité se termine au point de rendez-vous. - Non accessible en fauteuil roulant
- Transports publics proches
Si vous avez des questions au sujet de l'accessibilité, nous nous ferons une joie de vous aider. Il vous suffit d'appeler le 12217P13 et de nous indiquer le code produit.- Vous recevrez la confirmation lors de la réservation
- Tous les coureurs doivent arriver 30 minutes avant l'heure de départ.
- Les clients participant à l'équitation devront être âgés de 8 ans ou plus et peser au maximum 230 livres. Le sentier Banff Trail Riders s’engage pour la santé de nos chevaux et la sécurité de nos invités, ce qui signifie que les exigences relatives à l’âge minimum et au poids maximal sont strictement appliquées. Dans le cadre du processus d’enregistrement, il peut être demandé au client de confirmer son poids actuel sur une balance et de fournir une preuve de son âge. Si ces conditions ne sont pas remplies, la réservation sera annulée sans remboursement.
- Veuillez noter que les enfants ne seront pas jumelés à un adulte - ils doivent monter leur propre cheval.
- Pour nos visiteurs étrangers, nous avons besoin de comprendre l'anglais de base pour nos balades à cheval, afin que vous puissiez comprendre les instructions simples de nos guides.
- Les enfants âgés de 17 ans et moins doivent être accompagnés d'un parent ou d'un tuteur.
- Pour des raisons de sécurité, le port du casque est obligatoire pour tous les coureurs.
- Les cavaliers doivent porter un pantalon long et des chaussures fermées à bout fermé fermées à la cheville - pas de chaussures à bout ouvert ou de chaussures à gros talons.
- Les adultes doivent signer une renonciation pour toutes les activités et une renonciation doit également être complétée par le parent ou le tuteur légal de toute personne de moins de 18 ans (des documents peuvent être nécessaires pour confirmer l’autorité du signataire).
- Les cavaliers doivent être physiquement capables de contrôler le cheval pendant la course sans assistance et pour la santé et la sécurité de tous les cavaliers, nous ne pouvons malheureusement pas accueillir de cavaliers handicapés ou ayant des besoins spéciaux. Nous reconnaissons que la conduite avec handicap est une compétence unique et respectée pour laquelle nous n’avons pas le matériel ou les compétences nécessaires pour exécuter en toute sécurité.
- Déconseillé aux femmes enceintes
- Aucune condition physique particulière requise
- Cette expérience nécessite des conditions météo clémentes. Elle est annulée en raison du mauvais temps ; on vous proposera une autre date ou le remboursement complet.
- Cette activité peut accueillir un maximum de 12 voyageurs
- Pour un remboursement intégral, annulez au moins 24 heures avant la date de début de votre expérience.
- Si vous avez des questions sur cette visite ou besoin d'aide pour réserver, nous nous ferons une joie de vous aider. Appelez-nous simplement au numéro ci-dessous et mentionnez le code produit 12217P13.
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À propos du prestataire
Nous ne sommes pas les seuls à le dire : découvrez les commentaires des visiteurs sur ce prestataire.
- noemiem3140 contributionIncroyable!!!🤩Wooow!! Une première expérience pour moi et ce fut incroyable! Le personnel est accueillant et à l’écoute! Les chevaux sont extraordinaires et très bien traités. Je recommande ce ranch sans hésiter!Rédigé le 21 août 2023
- Escape456703621250 contributionMagnifiquesLa balade est vraiment magnifique ! Les explications étaient très bien expliquées. J’ai eu phœnix comme cheval et je le remercie d’avoir été patient avec moiRédigé le 3 juin 2022
- TheMesMart0 contributionUne balade mémorableNous avons passé un excellent moment avec vous. La traversée de la rivière fut magique, le sentier à travers les bois le fut aussi. Nous avions réservé le jour même pour l’après-midi et tout s’est passé à merveille. MerciRédigé le 28 juin 2021
- Oumiak330 contributionA wonderful experienceUne balade de 3h au couché du soleil magnifique expérience et surtout un repas au milieu des arbres mémorable. L'équipe était à l'écoute les chevaux sont bien dans leur têtes tranquille l'ambiance était au top avec quelques activités typiques. Merci à Dany notre guide et à toute l'équipe .Rédigé le 29 septembre 2019
- Laure C0 contributionJe ne recommande pasJe ne recommande pas cette activité. J’ai payé 64$ (sans compter les frais de réservation sur internet) pour une balade d’1h sur un chemin sans grand intérêt (30 minutes aller - 30 minutes retour ; ce n’est même pas une boucle) Les chevaux sont sales, je pense qu’ils ne sont pas brossés souvent. Ils sont parqués entassés dans des enclos avec leur selle sur le dos toute la journée. C’est l’usine, les balades s’enchaînent Sans aucune considération pour les chevaux. Je regrette d’avoir donner mon argent à cet établissement.Rédigé le 23 août 2019
- Valérie P0 contributionBelle activité mais un peu stressante pour moiUne heure de cheval et c'était bien en masse pour moi. C'était une belle randonnée dans un beau décor (même si j'ai pas vraiment prit le temps de bien apprécier). J'aime faire de l'équitation quand les chevaux sont habitués de se suivre un derrière l'autre car je suis un peu craintive sur ces grosses bêtes. Nous avions 2 lacs à traverser et malheureusement, mon cheval ne semblait pas chaud chaud à cette idée. Il s'est énervé au premier lac, a voulu rebrousser chemin et j'ai eu de la misère à le faire aller à l'eau. Cette partie m'a passablement stressée bien que la guide (super gentille) m'ait dit que j'avais bien réagi et que j'avais fait ce qu'il fallait. Rendu à l'autre lac, j'appréhendais déjà la réaction de mon cheval et encore une fois, il s'est énervé. J'étais l'avant-dernière de la file (la guide étant derrière moi) et mon cheval est monté sur ses 2 pattes de derrière tout énervé et a foncé sur la guide. J'ai eu peur! J'ai fini par le faire passer dans le lac (sans tomber) mais disons qu'après ça, je n'avais plus grand plaisir, j'avais juste hâte de terminer ma "ride". Les guides sont géniaux, rien à dire à leur sujet. Ce n'est pas une mauvaise place pour autant, peut-être que je ne suis juste pas faite pour l'équitation!Rédigé le 11 juillet 2019
- MarPier0 contributionRandonnée plaisante malgré...Nous avons fait une randonnée de 2 heures afin d’occuper une partie de notre journée à Banff. Ça nous a permis de nous reposer un peu puisque nous avions beaucoup marché les journées d’avant. Par contre, 2 heures, c’était un peu trop long pour moi. Une heure aurait été suffisante puisque vers la fin, j’avais un peu hâte que la randonnée se termine. Les paysages étaient corrects, mais sans plus. J’ai déjà fait d’autres randonnées de ce type (Rimouski, Charlevoix...) et celle de Banff n’était pas plus spectaculaire qu’ailleurs. Mon cheval était hyper gentil et bien dressée. Côté sécurité : tout était parfait ! Nous avons aimé le service, même qu’une employée s’exprimait très bien en français, elle était joviale et amicale avec les J’ai bien aimé écouter les anecdotes des guides concernant la ville de Banff, les montagnes et les environs. Le patron insistait beaucoup pour que nous donnions du pourboire, cette attitude m’irritait un peu. Il me fait plaisir de donner du pourboire, mais il ne faut pas que je me sente obligée de le faire. Si j’avais à refaire une randonnée à cet endroit, je choisirais un autre parcours moins long.Rédigé le 28 novembre 2018
- gedeon470 contributionTrès déçu 😔Le paysage était vraiment beau,mais les chevaux ne voulaient pas être là... aucune énergie et ils n’écoutent pas ce qu’on leur demande. Il y a juste une vitesse et c’est le très lent. Bon pour enfants sans expérience, mais trop lent pour tout autre. Les chevaux sont dressé à faire la queue leu-leu et sont fatigués de leur journée.Rédigé le 26 juillet 2018
- pckkcp0 contributionTrès sympathiqueSuper ambiance, tpetite balade en carriole peut être un peu longuette, mais très bon repas, jeux de cow-boys (même l'anti- moustiques est prévu), un Merci tout particulier à Morgan, son français et sa gentillesse ont été fort appréciés.Rédigé le 25 août 2017
- Kahlia S0 contributionTrès décevant...Je suis propriétaire d'un cheval depuis 8 ans. Je voulais profiter de mon voyage à Banff pour voir les montagnes à dos de cheval, profiter de la vue et prendre beaucoup de photos des montagnes hors des sentiers habituellement fréquentés par les touristes. J'ai donc opté pour la Sulphur Mountain Ride, qui promettait des paysages comme nuls autres. Malheureusement, ce n'était pas le cas. À mon arrivée, les chevaux déjà sellés étaient prêts pour le départ. Six chevaux, trois employées... Les chevaux étaient sales, non brossés et plein de boue. À 3 employées, brosser sommairement les chevaux prend moins de 30 minutes... Pour leur confort et celui des clients, ça aurait été le moindre des maux! La majorité de la randonnée de passe dans les bois, sans vue sur les montagnes environnantes. Les sentiers sont escarpés et très boueux. À éviter à tout prix si vous souffrez de vertige!! Au départ, on nous avait prévenu qu'un arret était prévu après la 1ère heure. Je croyais (à tort) que ce serait un bon moment pour prendre quelques photos. Pas le cas. Le premier arrêt photo se passe environ 30 minutes plus tard. Pas question de descendre de cheval, et on nous dit bien de toujours garder une main sur les reines. Essayez de manipuler votre caméra à une main... Et on ne reste arrêtés que quelques minutes. Le 2e arrêt photo a lieu environ 30 minutes plus tard, encore pour quelques minutes seulement. Si vous n'êtes pas à l'avant du groupe, vous n'aurez même pas une vue sur la vallée... Bref, pas très impressionnée par cette balade.Rédigé le 11 octobre 2015
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4.0
67 avis
Excellent
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David Lee
14 contributions
oct. 2024 • En famille
We signed up for the 3 hour ride which included the cookout. This was not part of the options above.
Now, the signup was easy and check in was smooth. The people were very friendly and easy to talk to. We checked and waited for everyone to check in. Once that was completed, the cowboys/cowgirls assigned us horses, i presume based on weight. They matched us up well, made friend with the horse and saddled up.
The ride up to the cookout took an hour and was an easy ride. The horses were very well trained and felt they were on autopilot but did have some riding actions we had to do. Other than that, it was smooth and easy.
The cookout was in a great location with everything, most importantly, the steak was cooked perfectly and delicious. The sides were good but the beans were incredible. I would definitely recommend the cookout. The cookout was about an hour and we prepared to saddle up and head back down.
On the ride back, we took a separate trail and the trail rider lead was very informative and good at providing histories and stories.
Overall, the ride was fun, the food good and the cowboys/cowgirls there were great. I recommend taking the 3 hour ride and the cookout is worth it. My horse Odin was the best and took good care of me. Kiwi, my wife's horse was a snacker and was fun to watch.
Now, the signup was easy and check in was smooth. The people were very friendly and easy to talk to. We checked and waited for everyone to check in. Once that was completed, the cowboys/cowgirls assigned us horses, i presume based on weight. They matched us up well, made friend with the horse and saddled up.
The ride up to the cookout took an hour and was an easy ride. The horses were very well trained and felt they were on autopilot but did have some riding actions we had to do. Other than that, it was smooth and easy.
The cookout was in a great location with everything, most importantly, the steak was cooked perfectly and delicious. The sides were good but the beans were incredible. I would definitely recommend the cookout. The cookout was about an hour and we prepared to saddle up and head back down.
On the ride back, we took a separate trail and the trail rider lead was very informative and good at providing histories and stories.
Overall, the ride was fun, the food good and the cowboys/cowgirls there were great. I recommend taking the 3 hour ride and the cookout is worth it. My horse Odin was the best and took good care of me. Kiwi, my wife's horse was a snacker and was fun to watch.
Écrit le 8 octobre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
KF K
24 contributions
The welfare of the horses is clearly very high on the company and staff’s agenda. A sensible (if still a little high!) weight limit reduces unbalanced riders causing issues for the horse. All the horse’s are a great weight (maybe a bit round!) and feet clearly well looked after.
It was wonderful slowly wandering around the park just outside Banff and seeing some beautiful scenery. Perfect for my very out of practice husband to get back on a horse.
My only reservation was around the group size. Realistically only the first three riders could hear the front rider properly and similar for the back. This means that for a “guided tour” I think a maximum of 6 guests - perhaps up to 8 is sensible. There’s no way 2 guides can communicate properly with 12+ guests. Whether this is issues communicating around how to ride the horses or talking about the environment we were in. A large amount of the 2h was spent waiting for the riders in front and behind to pull their horses up from snatching food - slightly frustrating! Neither myself nor my husband had any communication with either of the guides other than checking girths before the steep section.
I appreciate that a huge number of tourists/guests come through Banff and larger groups are a cost effective way of managing the numbers required. But a slightly reduced group size would improve visitor experience I think.
The horse I had “Brewster” was sound, beautifully behaved, respected when I said no to snacks and seemed to genuinely enjoy the job he was doing. Sure footed on the hills and rocky terrain.
Lovely way to end our honeymoon 🥰
It was wonderful slowly wandering around the park just outside Banff and seeing some beautiful scenery. Perfect for my very out of practice husband to get back on a horse.
My only reservation was around the group size. Realistically only the first three riders could hear the front rider properly and similar for the back. This means that for a “guided tour” I think a maximum of 6 guests - perhaps up to 8 is sensible. There’s no way 2 guides can communicate properly with 12+ guests. Whether this is issues communicating around how to ride the horses or talking about the environment we were in. A large amount of the 2h was spent waiting for the riders in front and behind to pull their horses up from snatching food - slightly frustrating! Neither myself nor my husband had any communication with either of the guides other than checking girths before the steep section.
I appreciate that a huge number of tourists/guests come through Banff and larger groups are a cost effective way of managing the numbers required. But a slightly reduced group size would improve visitor experience I think.
The horse I had “Brewster” was sound, beautifully behaved, respected when I said no to snacks and seemed to genuinely enjoy the job he was doing. Sure footed on the hills and rocky terrain.
Lovely way to end our honeymoon 🥰
Écrit le 17 juin 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Rebecca d
Oxfordshire, UK67 contributions
août 2024 • En famille
This was the best start to our family holiday.
We were in a group of 8 with 2 leaders - one at the front, one at the back. We chose the 2 hour ride which takes you through woods and follows along the river, before heading uphill and through the woods again. For us - it was the perfect length of time, giving us time to settle and relax into it.
We were under the care of Charlotte and Alex, our brilliant leaders. Charlotte led the way and was impressive in her knowledge of the area, and great fun with it, connecting brilliantly with all of us - including our teenage boys. We were impressed how she even got our youngest out of his shell, feeling happy and confident and into conversation.
They have so many horses! Our horses were fantastic- they know what they’re doing. Even my husband who hasn’t been on a horse for a very long time was loving it. I now consider my holiday romance to be with Trooper - what a dude. Solid, strong and dependable - my perfect match.
It was definitely the perfect start to a family adventure. We would all strongly recommend it if you’re in the area.
We were in a group of 8 with 2 leaders - one at the front, one at the back. We chose the 2 hour ride which takes you through woods and follows along the river, before heading uphill and through the woods again. For us - it was the perfect length of time, giving us time to settle and relax into it.
We were under the care of Charlotte and Alex, our brilliant leaders. Charlotte led the way and was impressive in her knowledge of the area, and great fun with it, connecting brilliantly with all of us - including our teenage boys. We were impressed how she even got our youngest out of his shell, feeling happy and confident and into conversation.
They have so many horses! Our horses were fantastic- they know what they’re doing. Even my husband who hasn’t been on a horse for a very long time was loving it. I now consider my holiday romance to be with Trooper - what a dude. Solid, strong and dependable - my perfect match.
It was definitely the perfect start to a family adventure. We would all strongly recommend it if you’re in the area.
Écrit le 16 août 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Andy E
Sherwood Park, Canada2 contributions
août 2024 • En famille
We recently booked an event with Banff TrailRiders and it turned out to be a very negative and traumatizing event.
I am extremely disappointed and unhappy with the lack of service, dismissive and rude attitude and overall lack of consideration by their staff during our recent experience at the Banff facility. We were originally booked into the Jasper stables...but had to scramble for a last minute change due to the fires. I booked their 2 hour Sundance Loop for Monday August 12. My 17 year old nephew was visiting from Ontario for the first time ever. We arrived on time to a fairly wet rainy day..but we were dressed for the day. As we walked up it was obvious that something was amiss as a family was leaving saying that they were told "it was too wet for them to ride". They did not have a booking...so we thought we would be ok. We checked in with plenty of time and our experience quickly went bad. My nephew was the first to step on their "scale". He is a 17 year old Gr. 12 athlete...plays basketball and some volleyball. He just had his physical to return to school and weighs 183 lbs. Their staff declared that he was 232 lbs and that he would not be allowed do ride today. I am 66 years old...and not a high school athlete so I didn't even bother to step on their "scale". I questioned the accuracy of the scale and was rudely dismissed with a 'our scale is accurate" response. I then requested a refund and was told that as we were cancelling less than 24 hours ahead of time..we would not get a refund. They were very quick to offer us the steak cookout for the evening. Having no other options available we reluctantly agreed. We returned at the appropriate time where we quickly saw a large group of people getting ready to ride for the cookout...many of whom were much heavier than me...and none of which were being weighed. I went in and questioned as to whether or not my nephew at least could ride for the cookout. I was yelled at...yes..yelled at. A staff member carrying a clip board declared that my nephew was in fact 238.5 lbs and that we had "MADE OUR DECISION". My nephew was so offended and upset that we simply left the property. It took me several hours to put him back together.
I am seeking a full refund and an explanation from this business.
I am extremely disappointed and unhappy with the lack of service, dismissive and rude attitude and overall lack of consideration by their staff during our recent experience at the Banff facility. We were originally booked into the Jasper stables...but had to scramble for a last minute change due to the fires. I booked their 2 hour Sundance Loop for Monday August 12. My 17 year old nephew was visiting from Ontario for the first time ever. We arrived on time to a fairly wet rainy day..but we were dressed for the day. As we walked up it was obvious that something was amiss as a family was leaving saying that they were told "it was too wet for them to ride". They did not have a booking...so we thought we would be ok. We checked in with plenty of time and our experience quickly went bad. My nephew was the first to step on their "scale". He is a 17 year old Gr. 12 athlete...plays basketball and some volleyball. He just had his physical to return to school and weighs 183 lbs. Their staff declared that he was 232 lbs and that he would not be allowed do ride today. I am 66 years old...and not a high school athlete so I didn't even bother to step on their "scale". I questioned the accuracy of the scale and was rudely dismissed with a 'our scale is accurate" response. I then requested a refund and was told that as we were cancelling less than 24 hours ahead of time..we would not get a refund. They were very quick to offer us the steak cookout for the evening. Having no other options available we reluctantly agreed. We returned at the appropriate time where we quickly saw a large group of people getting ready to ride for the cookout...many of whom were much heavier than me...and none of which were being weighed. I went in and questioned as to whether or not my nephew at least could ride for the cookout. I was yelled at...yes..yelled at. A staff member carrying a clip board declared that my nephew was in fact 238.5 lbs and that we had "MADE OUR DECISION". My nephew was so offended and upset that we simply left the property. It took me several hours to put him back together.
I am seeking a full refund and an explanation from this business.
Écrit le 26 août 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for taking the time to share your experience with us. We deeply regret that your visit did not meet your expectations and that you and your nephew had a negative experience.
Firstly, we apologize for any perceived rudeness or dismissive behavior from our staff. This is not reflective of the service standards we strive to uphold, and we will address this internally.
Regarding the weight issue, we understand how frustrating this situation must have been for you and your nephew. The weight is taken fully clothed, which can sometimes cause a discrepancy between a guest's known weight and the reading on our scale. Our weight limit policy is in place to ensure the safety of both our riders and horses. We operate with rescued horses and they cannot carry more than the set up limit. These limits are the same on all our horseback rides, including the Cookout.
We did offer an alternative tour, the cookout wagon ride, as a way to accommodate you and your nephew given the circumstances. We are sorry that this option did not meet your expectations and that you chose not to accept it.
As for the refund policy, we have a strict 24-hour cancellation policy, which is clearly stated at the time of booking. This policy is in place to manage our resources and ensure the safety and enjoyment of all our guests. We understand this can be disappointing, especially under unforeseen circumstances, but we must adhere to this policy to maintain fairness and operational efficiency.
We are truly sorry that your nephew felt offended and upset. This was never our intention, and we regret that this experience impacted his visit.
We appreciate your feedback and will use it to improve our services. If you have any further questions or concerns, please do not hesitate to contact us directly.
Écrit le 20 février 2025
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Sandy T
Apex, NC13 contributions
août 2024 • En famille
My husband, sister-in-law, and I really enjoyed this horseback ride outside of Banff. I think the 1 hour tour might have been a bit better just because our butts were sore by the end of 2 hours. Our guide was knowledgeable and I would highly recommend Banff Trail Riders.
Écrit le 3 août 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Kok Fai T
Singapour, Singapour11 contributions
sept. 2024 • En couple
Expected interesting commentary from the guides, but they could not be heard, even though we were only 5th or 6th in the line of riders, as we had to be in a single file. The guides had to their bodies around to address us, and to shout out loud. Still they could not be heard, which made the 2-hr ride quite meaningless.
Écrit le 16 septembre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thefacts_foryou
2 contributions
août 2022 • En couple
It is hard to give a place such a low rating, but here is why. The horse ride was for a birthday present for a relative. Upon their arrival, staff were yelling at each other. Staff seemed inexperienced as well. I say this because the birthday person had been on multiple previous rides with other providers. For the other person with her, they gave him a horse that was larger/fatter and told him if the saddle starts to slide, then tell the trail leader on the ride. So, of course, the saddle fell to the side. They guy at the back stopped the ride and yelled “First time rider!!” This completely embarrassed this person. Great professionalism! Even though, it was not the riders fault, but the staff who outfitted the horse….there was also issues with the stirrups. No fault assumed. Just embarrassment.
Then the trail guide started yelling at people across the river about their dog. Again…what is with the yelling at your establishment???
2 stars because of the nature.
Thanks for all the yelling trail guides for their birthday!
Aug 16,2022
Then the trail guide started yelling at people across the river about their dog. Again…what is with the yelling at your establishment???
2 stars because of the nature.
Thanks for all the yelling trail guides for their birthday!
Aug 16,2022
Écrit le 18 août 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Hello,
Thank you for taking the time to review. Some of our horses like to stick out their gut and cause us a bit of trouble when we tighten the girth. We do warn riders of this ahead of time and make sure to tell them to be extra balanced. We keep an eye on these specific horses to adjust as necessary throughout the tour.
The current in the lake can be strong at times, which can be dangerous for dogs, especially off leash.
We apologize for your experience with the yelling and will have a talk with our guides about being more professional and empathetic. Hopefully the rest of the birthday celebrations were still fun!
Écrit le 29 août 2022
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Philip C
2 contributions
sept. 2024 • En couple
What an amazing experience.
We went on the evening 3 hour cook out ride. Staff were very frendliy, helpful, professional and knowledgeable. The horses were really good and very quietly natured.
The food was excellent. The hole experience was excellent.
I cannot rate these guys at Banff trail rides high enough, I would recommend to anyone, if we had the time I would be booking another ride, but unfortunately we are on the move tomorrow to a new destination.
We went on the evening 3 hour cook out ride. Staff were very frendliy, helpful, professional and knowledgeable. The horses were really good and very quietly natured.
The food was excellent. The hole experience was excellent.
I cannot rate these guys at Banff trail rides high enough, I would recommend to anyone, if we had the time I would be booking another ride, but unfortunately we are on the move tomorrow to a new destination.
Écrit le 26 septembre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Anke H
2 contributions
This riding stable is the worst I have ever experienced. The ladies there are not only unfriendly, they are also totally cheeky and nasty. You are treated like a small Child. If they don't want someone to ride with them, they simply make them ten kilos heavier. That is a cheek. The money is not refunded either. In this riding stable you are totally ripped off. There are many riding stables around Banff but this is definitely the wrong one!!!
Écrit le 15 août 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
At Banff Trail Riders, the health and safety of our animals and guests are our top priorities. We strictly enforce weight limits to ensure the well-being of our horses. These limits are clearly communicated in advance to all our guests to avoid any misunderstandings. Our scales are calibrated to provide accurate measurements, and we adhere to these limits to prevent any undue strain on our horses, which could compromise their health and safety.
We understand that being asked to verify weight can be a sensitive issue, and we strive to handle these situations with the utmost respect and professionalism. We apologize if you felt that our staff's approach was unfriendly or disrespectful. This is not the standard of service we aim to provide, and we will address this with our team to ensure better customer interactions in the future.
Thank you for sharing your experience with us!
Sincerely,
Écrit le 20 février 2025
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Delsol Q
2 contributions
juil. 2024 • En famille
I live in the bow valley 7years and do not recommend this place . I booked for my family the 2h ride . When my family show up they did not want them to ride the horses because they speak French but not English... They did not want to give them any refund .Or at least a voucher for their store . It cost 600$ ! The " you must speak English " restrictions is hidden in the website and not on the waiver you signed ... This is Banff national park where the 2 official languages is English and French . The staff had 0 empathy, did not even try to rebook it or find a solution ... Once they have your money , they don't care about you ! Go to kananaski range instead , you will have a much better experience than this tourist trap !
Écrit le 28 juillet 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for your feedback. We apologize for the inconvenience you experienced.
We would like to clarify that the requirement for all riders to speak and understand fluent English is indeed listed in our booking terms and on the product page as well in confirmation and pre-arrival email. This policy is in place to ensure the safety of all participants, as our guides provide important instructions and safety information in English. Unfortunately, failing to meet this requirement does mean that we are unable to issue a refund, as stated in our terms and conditions at the time of booking.
Sincerely,
Banff Trail Riders
Écrit le 20 février 2025
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Hello,
We have booked in for 4 people and were wondering if it’s possible to hire appropriate boots/footwear?
Thanks
Rédigé le 11 août 2024
Hi Virginia here from Australia. Could you please tell me if you operate during the winter month of Feb/Mar?
Thanks
Rédigé le 19 décembre 2021
Banff Trail Riders
Banff, Canada
Hello, we're currently operating winter sleigh rides, which typically run from mid December to mid March (currently scheduled to run until March 14 2022). Horseback rides will resume in April, once the snow has melted.
Rédigé le 21 décembre 2021
Banff Trail Riders
Banff, Canada
Hello,
Apologies for the delayed reply as we aren't notified of these questions. The minimum age for riders is 8 years old, although we do offer 15 minute pony leads on a first come, first serve basis (subject to availability). We also offer horse-drawn carriage rides and wagon rides to a BBQ cookout that's suitable for the whole family.
Rédigé le 30 août 2021
Banff Trail Riders
Banff, Canada
Hello,
We use western saddles, and a western riding style.
Rédigé le 30 août 2021
Emma Van Den Berg
Bleiswijk, Pays-Bas
Hallo,
Zijn er anderen start tijd mogelijkheden?
Rédigé le 29 juillet 2018
Résultats 1-5 sur 5
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