Dear Caroline, As per your "rip off messages" to Viator, the restaurant's tripadvisor page and us, I feel I have to add our comments, the same which we have emailed you. Firstly you booked and paid for a 7 course set meal and not a banquet. You only messaged us to book the time slot of 6pm which we confirmed back to you. There was no note that this was a special occasion as we could have informed the restaurant. You arrived at the restaurant and the waitress starting serving your food (not all at once). Their mistake is that the waitress forgot to offer the wine but when you mentioned this, she brought this over to you and thanks for doing that. Now your complaint is that the food was not to your standard. However at no time did you mention this to your waitress. At no time did you leave the restaurant, call our office to complain, call the manager. You ate the food. I dont agree you were embarrassed to say anything as you did ask the waitress for the wine. Then you left and wanted your money back as it was a scam and street food. However going back to the above, you ate the food. You were given all of the 7 courses. I would like to again point out to you that the restaurant was awarded the Certificate of Excellence2019 Winner (which you said was fake via email). As this is awarded by Tripadvisor and is clearly on their website, the public can see this at anytime. Caroline, we take all complaints very seriously however there is little we can do in this case for above reasons. Regards, Nick

Dear anntwiddle, I Asia is very proud to be able to offer our customers with dinner here at such a reasonable price. Thank you for booking with I Asia which, as you know, turned out to be cheaper than going directly to the restaurant itself. Kind regards, Christopher Product Manager - Tours & Activities Online I Asia Group