Eagle Tours & Adventures
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4,0 sur 5 bulles26 avis
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BoardingPass779765
2 contributions
3,0 sur 5 bulles
Guide forgot to pick me up at the airport and wanted to end the tour after 2 hours instead of 6! There is very little to see in the capital and it is also very dangerous.
Écrit le 26 février 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Hallo zusammen, Ich muss sagen, dass wir einen Gummischaden hatten und als Korrektur hat unser Guide nicht vergessen, Sie abzuholen. Haiti befindet sich in einer akuten politischen Krise und daher sind bestimmte Touristenattraktionen geschlossen. Aus diesem Grund ist die Anzahl der Reisestunden reduziert. Darüber hinaus sind wir angesichts der politischen Instabilität im Hinblick auf die Sicherheit vorsichtig mit unseren Touristen, weil ihre Sicherheit gewährleistet ist ist unsere Priorität, vielen Dank, dass Sie mit uns Geschäfte machen...!
Écrit le 27 février 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

jasra9
Derby, UK14 contributions
3,0 sur 5 bulles
févr. 2024 • En solo
Unfortunately I was not able to go on this trip, but that was NOT the fault of Eagle Tours. It was the fault of Royal Caribbean cruises who refused to let me out of their Labadee compound. Abraham Pierremary at Eagle Tours was as helpful as he could be in trying to help me get out. We spoke on the phone a few days before and on the morning itself. However, Royal Caribbean refused to let me out. They said that if anything bad happened then they would have to stop cruises going to Haiti at all, and that the local Haitians who work in the compound would therefore lose their jobs.
Écrit le 16 février 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
We are sorry for that Judith, as I told you by phone, it is because there was possibility that was unrest during the day in Cap Haitian city. Royal Caribbean team was cautious with guests security, hopefully you can get back and discover the real Haïti 🇭🇹
Écrit le 17 février 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Philo Sophie
Delaware, OH4 contributions
2,0 sur 5 bulles
mars 2023
First of all I need to say that I took this tour mid March of 2023 during a time of national crisis and turmoil. The entirety of the tour lasted not more than 2 hours instead of the 6 hours as described in the ad. That was a very sad pill to swallow because I do believe that the description of the tour needs to be adjusted! Besides the museum in the capital and a drive through Petion-Ville there was not much else to be seen or done. For safety reasons I was not allowed to leave the car, again, while I appreciate the concern, I wish I was made aware ahead of time. The price to be paid for the tour should also be adjusted. I had to pay full price for a 6 hour tour. That is simply unacceptable.
Écrit le 18 avril 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Andrina O
San Francisco, Californie2 contributions
1,0 sur 5 bulles
févr. 2022
I fully paid for the Citadelle Laferrier & Sans Souci Palace Half Day tour a week in advance scheduled for February 19, 2022. On the 18th in the morning, Pierre and I exchanged Whatsapp messages, confirming pickup for the tour next day at 9am. However, later at 6pm, he sends me a message cancelling the tour, claiming that his drivers are scared of being kidnapped in Cap Haitien and that it was not safe for me to do the tour. This last minute cancellation was incredibly unprofessional. He had one week to inform me but he chooses to tell me the night before the scheduled tour. Also, he really dragged his feet on refunding me on Viator. If he knew he had to cancel, he should have refunded me on the spot. Instead, it took him over 3 hours to refund me (during those 3 hours, I had to continually ask him where my refund was and even had to contact Viator customer service to help force the refund).

I told my hotel what happened and they were confused because Cap Haitien is quite safe and they haven't heard of any kidnappings. Luckily, I found someone at the very last minute to take me to the Citadel and San Souci Palace the next day. I felt very safe in Milot and in Cap Haitien and saw at least 2 solo travelers and 7 small tour groups at the 2 UNESCO sites.

BEWARE of Pierre and Eagle Tour and Adventures. IMO, I would avoid this company.
Écrit le 22 février 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
I make tours for several years and nowadays in Haiti, there is a big problem of security, in particular Kidnapping case. We don't have choice if our partners in Cap Haitian told us, they feel not good to make tours. We cancel tours immediately, we understand that could be bore the tourists but this is not up to us, it's the situation of the country. We don't take any risk with customers. The security of our customers is not negotiable, our ground men work everyday and inform us about the situation, then things can change at the last minute.
Écrit le 26 février 2022
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Richard C
16 contributions
4,0 sur 5 bulles
sept. 2019
Note: I originally was not going to post a review of this tour because, due to the volatile situation in Haiti at the time of my visit, I was unable to complete the tour. However, I thought it was important to note how Eagle Tours and my guide helped out during my short visit.

I scheduled a day tour of PAP in late September, 2019 with Eagle Tours & Adventures. Just before leaving for Haiti, Abraham Pierre-Mary contacted me to let me know that it would be best to rebook because there was politcal unrest and he was not certain we could make it to our intended points of interest due to road closures, protests, etc. and safety was the top concern. I was determined to try anyway, so Abraham agreed to give it a try.

Abraham promptly picked me up at the PAP airport. Note: There is a small police office at the airport just a 20-second walk to the right, outside the arrivals exit but BEFORE continuing out through the fenced exit to the taxis. This is where Abraham picked me up. I mention this because another traveler mentioned having to walk to a "side police station" and it's important to note this is still located at the airport, not "down the road" so to speak. It sounds like this is where Eagle Tours prefers to pick up their clients, so don't go all the way out to the taxi area.

Just as I was warned, most of the streets were closed off with rocks, fires, etc, and there were angry crowds. Abraham tried to get me through the city to my hotel (it was already clearly apparanet that we could not do the city tour). Abraham told me that even if we somewhow made it to my hotel, there was a risk of not getting out and back to the airport the following day. From this point forward is where I am really thankful for his help looking out for me.

Abraham took me to the security of his home while we waited for the situation to die down, in the hopes we'd be able to salvage part of the tour. I even had a nice Haitian lunch and I learned a lot about his country from him. I found Abraham to be both knowledgeable and personable. After several hours it was apparent things were getting worse, so he took me to find another hotel, near the airport where there was better security. After striking out four or five times (everyone from the other hotels had moved to the hotels in the more secured airport zone so they were fully booked), we finally found an inexpensive but nice, secure hotel. Abraham picked me up the following day on time and transferred me to the airport.

I appreciated the time spent looking out for my safety and helping me find another hotel location, and even for trying to go forward with my PAP tour despite the situation to begin with. Eagle Tours and Abraham went above and beyond to help me out, and Abraham even mentioned that if I returned and would like to try the tour again, I should consider the PAP portion of the tour already paid for. I will definitely use this company/guide again when I return.
Écrit le 17 mars 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Hi Richard, I thank you for your understanding and wisdom and I hope you will come back soon! Regards
Écrit le 18 mars 2020
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

basanthsadasivan
Newcastle upon Tyne, UK108 contributions
2,0 sur 5 bulles
févr. 2020
On one hand, Abraham Pierre-Mary did a good job of showing me around the city of Port au Prince, and was generally knowledgeable + well-versed both in the history/details of the various sites and at ensuring general safety. However, there were a couple of instances which marred the experience and resulted in points being deducted from the overall review score.

1. Upon arrival, Abraham was nowhere to be seen despite indicating he'd pick me up from the airport. It was only after connecting to the local 4G (at exorbitant rates) did I get through to him, following which he asked me to go to some side police station to be picked up from there. All this time I was being hassled by the aggressive taxi touts and baggage handlers in the arrivals area of PAP Airport. I had asked Pierre to have a signboard with my name on it so that I could identify him easily but he failed to deliver on this. As a guest in a foreign country, it is expected that the tour agency pick the customer up promptly and on time. This is a basic standard let alone for Viator

2. When I confronted him about his failure to pick me up appropriately, he immediately got very defensive (and even aggressive!). He stated that I had no idea how the 'culture of the country' was and that because of 'political problem' he picked me up in that haphazard manner. I explained to him that country culture and political problems do not compensate for poor service, and if he had to pick me up from an alternative location, this had to be conveyed to me prior to arrival. Instead of just offering a simple apology, he raised his voice on me (the customer) and threatened to cancel the tour because I was "not polite" despite me being extremely measured when confronting him about his poor service.

3. Finally, Pierre was also unnecessarily pushy about tips at the end of the tour which was uncalled for. At first, he tried to spring a side curveball at me by asking "How are you going to pay for fuel?" When I pointed out that there was no indication on the pre-paid Viator voucher that fuel costs were an extra charge, he stated that customers give tips to him. He then went on to quote the 'culture of the country' to say that if you do not tip your guide, they will "not protect" you, which was a rather disturbing predicament. Firstly, when you are a paying customer who has paid for a service, you are obliged to deliver the service as paid for. Tips should not even be part of the equation. Secondly, I was going to tip Pierre at the end but his attempt to frame "fuel charges" was extremely uncalled for.

In short, Pierre needs to understand that certain standards are expected as a Viator tour operator. As someone who has visited over 170 countries in the world, I can safely say that a country's "Culture" does not compensate for substandard service. In addition, as someone in the tourism industry (who is also running for a political position in his local region), Pierre needs to learn how to accept and inculcate constructive feedback given to him and not to perceive any form of criticism as personal attacks. Finally, Pierre needs to understand that as a paying customer, courtesy and politeness is expected, and rudeness towards a customer (including raising his voice on one) is absolutely out of the question. If Haiti is going to get any kind of boost to its tourism sector after the 2010 Earthquake, it starts from tour operators like Pierre who need to ensure that the customer service matches tourism-worthy standards.
Écrit le 17 février 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Elias O
Reims, France6 contributions
5,0 sur 5 bulles
Pierre is an excellent driver who speaks English well. Transport vehicle was a nice 4X4 with tinted windows and great A/C. I enjoyed visiting a few sites during my short trip including the museum, observatory and a beach hotel in Carrefour. I highly recommend Pierre’s company for transportation/ tour services because they provide well price customized services less expensive then most hotels. Pierre also provides professional invoices for services provided.
Écrit le 27 janvier 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
I thank you and see you again next year
Écrit le 29 janvier 2020
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

David O
Los Angeles, Californie36 contributions
5,0 sur 5 bulles
sept. 2019 • En solo
I have been to 47 countries and have become a reasonably seasoned traveler, but Haiti would have been way too challenging a place to get around without help.

Eagle Company Owner Pierre is a source of most capable help. I used him for five airport transports, the PAP tour, the Jacmel Blue Basin Waterfalls tour, and he coordinated my trip to Cap Haiten and the Citadel.

Pierre is fluent in English, and he is good-natured. He has contacts in Haiti to help meet your tourist needs. He has a good 4 Wheel Drive to get you over Haiti’s rough roads. He communicates effectively with you on WhatsApp when you are not with him. He knows how to get things done in Haiti, and he keeps you safe!
Écrit le 12 septembre 2019
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
I thank you Dear and hoping we will see another day!!
Écrit le 14 décembre 2019
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Josh F
8 contributions
4,0 sur 5 bulles
août 2019
Used Eagle Tours, was worth the price, $140. Trip included round trip drive from Port au Prince to the Bassin Bleu. Bassin Bleu is very beautiful, and features a semi challenging, but short hike. Swimming in the bassin is very nice and a great break from the heat of Haiti. Water is cool and very deep.
Écrit le 9 septembre 2019
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
All pleasure was mine to serve you!! Thank you and come back again!!
Écrit le 10 septembre 2019
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

RTWFan
Hanovre, Allemagne9 contributions
5,0 sur 5 bulles
juin 2019
This was an amazing and highly interesting guided trip in Port-au-Prince. Pierre was my guide on this one day tour and gave me deep insights into culture and daily life of this rumbling capital. Besides the major sights he understood to make this trip very individual and had answers to all questions I asked him. In summary I strongly advise to take this kind of visit because as a newcomer it's one the best choices to get the whole package in shortest time possible.
Écrit le 4 juin 2019
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
All pleasure was mine to serve you!! Thank you and come back again!
Écrit le 15 décembre 2019
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

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