Mayan Palace Golf Los Cabos
Mayan Palace Golf Los Cabos
3.5
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3.5
3,5 sur 5 bulles52 avis
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Anirak13
San Jose Del Cabo, Mexique1 084 contributions
1,0 sur 5 bulles
janv. 2024 • En famille
It leaves me with a bittersweet taste writing this opinion after so many good moments here, but many times due to the decisions of some inexperienced employees in the area of customer service, their partners are harmed and their families too.

My review will be somewhat long but I want you to understand the context of it, I thank you in advance for taking the time to read it.

My husband started playing golf at the beginning of 2023 and due to the proximity to our home we decided to pay the annual family membership to the club.

My daughters enjoyed the pool, we used the gym and my husband played his rounds of golf very often.
As you know, this sport also has its high and low seasons, in summer the influx of foreigners is very low and the locals are the ones who generally practice and enjoy family time there.

Everything changes when all the gringos show up in winter, they usually reserve the best times for themselves and those who book at the hotel, which I understand, but there are also the local partners.

In one of his rounds, my husband went alone, he played the first 9 holes without any problems, but when he stopped for some breakfast, 2 foursomes overtook him, the one ahead of him were 4 ladies, very old and foreign.
The 4 from the first tee took a long time to get out… even the Marshall himself commented to my husband that they were slow.
He gave them his time and on the second hole he asked for permission to pass them and they replied that “no, they also paid to play.”

On the next hole and after more than 30 minutes on a par 3 he asked them again for an opportunity to pass them and they again refused.

After the denials, my husband, upon seeing that they were already on the green, shot his ball very close to the green and the ladies got upset, claiming that he could have hit them. He apologized, but told them that he already knew their distances, that that would not happen.
One of them went straight to him and confronted him, yelling very close to his face, almost spitting at him, telling him that "he was stupid to play, that's why he didn't like coming here, because there were a lot of Mexicans" and other insults, the others Three ladies joined her to continue with the allegations, my husband did respond to them because there were already too many verbal attacks, but he decided to take his stand and move forward.

The marshall found him one hole ahead and asked him what had happened, my husband told him what had happened and how he had asked permission to pass them twice and they had refused, since the ladies without knowing how to play it was taking a long time at each hole, but the Marshall, who by the way, it should be mentioned is also a foreigner, felt that I spoke too loudly to him. I should also mention that my husband has a strong character and even more so when he is offended, he has a strong tone of voice. After that talk with the Marshall my husband decided to retire from the field.

He told Mrs. Tania Silva about what happened; but he arrogantly only told him that there were no refunds for not finishing the 18-hole round.

I open parentheses about this lady: Tania Silva: the first times we went to Vidanta she was always very dry and I never saw her smile and she never greeted us with the Vidanta institutional greeting that characterizes them so much.
Apparently they promoted her and this made the “power” they gave her make her tougher without having leadership or tact to deal with complaints or show warmth and customer service.

Finally, the next day my husband wanted to play, Mrs. Tania along with security stopped him at the entrance and informed him that he had been expelled and his membership was revoked for bad behavior, Marshall himself reported it as well.

They never asked him his version, but since the American ladies did complain and listened carefully to his version, they decided to revoke the membership of the entire family, affecting me and my daughters with this unfair decision, which was seen as very racist towards us as locals and members since almost a year ago

Also as a constant member you realize the deficiency of the facilities, they are always being remodeled, the “la laguna” lounge has been remodeling for more than 2 months, a toilet in the ladies' bathroom has the sign on a sheet of paper all the time. “out of service” paper they close areas and cut off electricity or water without sending a communication to members, affecting our times and without caring what this entails.
The golf course needs a lot of maintenance and the “lake” in the center is always dry with little puddled water that causes bad odors and many mosquitoes, which is a health hazard.

I am very grateful to Eligio, who is the kindest and warmest person in this place, for all his attention, the snack waitresses and those who assisted us at the hydration point. Thank you
Écrit le 26 janvier 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Paul C
2 contributions
4,0 sur 5 bulles
juil. 2023 • En couple
We played this nine hole course twice in the afternoon and had a good time. The grass and greens were in good shape and staff was friendly. It was a bit overpriced but the free drinks and food were a nice perk and it was a refreshing to play at a legitimate course where they did not expect us to sit through a time share presentation (this happened in the morning at Los Diamantes which I would strongly recommend you avoid).
Écrit le 11 juillet 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Carson D
1 contribution
1,0 sur 5 bulles
My family and I came here for a family trip and were staying somewhere off location. We can here to play a round of golf. I left my sunglasses and my AirPods (headphones) on the golf cart when we finished the round of golf. I came back to the cart about 10-15 minutes later and they were gone. The workers were cleaning the carts off. The ONLY place they could’ve been was on the golf cart and they were no where to be found and “nobody had seen them”. The workers didn’t care one bit. So again Screw this place, I will never ever be back here and I will be sure to tell everyone I know to not come back here or play here. Awful course anyways and way too expensive to play a 9 hole course twice for 18 holes. Grass was dead and greens were terrible. Wouldn’t pay another dollar to play here. The workers stole my headphones and sunglasses.
Écrit le 4 janvier 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

jamessM8197IB
Seattle, Etat de Washington89 contributions
4,0 sur 5 bulles
avr. 2021 • En famille
Fun course, good service. Food and drinks are included. The course is forgiving. It has a little water and the sides of the fairways are homes and condos. It wasn’t too busy.
Écrit le 7 avril 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Joe and Vic B
Angels Camp, Californie6 contributions
3,0 sur 5 bulles
août 2020
During our week at The Grand Mayan, which we booked because it had a golf course, our only offsite visits were to its associated golf course via resort shuttle and to the Puerto del Cabo resort/course a relatively short private cab ride away. At the former we enjoyed the nice staff and made the most of a somewhat crude but still fun nine-hole course parsed together through multiple properties via dirt paths and rights-of-way routes across public roads. There is a decent putting and chipping area but the "driving range" is a football sized safety net. Golf Now rates online are the cheapest way to book the course and the pro shop staff actually promoted that to us ahead of time, which we greatly appreciated. Prior reviewers complained about the facility's required $20 lunch payment per person. We found it worthwhile since we enjoyed well-prepared fish tacos and unlimited beers, waters, other non-alcoholic beverages, and even a couple of vodka tonics. For a night-and-day golf experience we suggest the Puerto del Cabo golf experience (in a compound adjacent to the JW Marriott and other resorts), which we separately reviewed. It offers combinations of two 18-hole courses, one each designed by Jack Nicklaus and Greg Norman. They also include a mandatory charge for lunch/bevs.
Écrit le 1 septembre 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

alan a
Calgary, Canada1 161 contributions
4,0 sur 5 bulles
mars 2019 • Entre amis
Not difficult, but lots of little challenges! Fairways were in good condition--T-boxes and
greens were above average for this caliber of course. Complimentary snacks and
beverages are available --staff very friendly----great rentals!
A repeat!
Écrit le 5 avril 2019
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

alan a
Calgary, Canada1 161 contributions
4,0 sur 5 bulles
mars 2018 • En couple
Play the 9 twice and it's a great practice course! Several challenging holes--yet
friendly enough to be TONS of FUN! Maintenance was was adequate--T-boxes were
fine--greens were quick! Very friendly cart server.
Rental clubs were above average.
Nice patio to enjoy your finish!
Écrit le 9 avril 2018
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

640tracye
Nevada, IA16 contributions
5,0 sur 5 bulles
févr. 2018 • En couple
This was our first time at the Grand Mayan Los Cabos and we loved every minute of our stay!

First off the Joy Squad is fantastic! I can’t say enough good things about Ivan and Edgar and their entire staff! They are great people who are the best at their jobs! They make everyday fun! Water aerobics was so fun and also a very good workout! Thank you so much to Ivan and Edgar and the rest of their staff! All of the games, cooking lessons and mixology lessons were great!

The entire staff of the hotel was fantastic! Everyone was so helpful and kind. All of the staff from check in, housekeeping, bell staff, to all the wait staff at the pool was great! Great service and extremely friendly!

Our view from the 5th floor was amazing!

We loved the fact that we could walk to so many amazing restaurants if we chose to. We enjoyed walking to “old town” San Jose del Cabo. Great trip and we plan to visit again soon!
Écrit le 19 février 2018
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Rick H
Grand Forks, Canada80 contributions
3,0 sur 5 bulles
févr. 2018 • Entre amis
Played a round here and the course is in pretty good shape. Greens are carpet smooth, very fast and difficult to get the ball to stick.
The course is nine holes and 18 with a cart will cost 75US dollars. Club rentals are expensive at 55US Dollars, and a sleeve of balls will set you back 24US dollars. Rental clubs are good quality TaylorMade.
Play can be a bit slow, but 4 1/2 - 5hrs for 18 is typical.
Écrit le 18 février 2018
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

havefuninthesun
Chicago154 contributions
2,0 sur 5 bulles
déc. 2017
We were so happy that we were not staying here. The pool was ice cold, some lame excuse about the construction, REALLY? We only were at the resort for 4 hours and had seen enough, now the new grand opening is End of February, 2018. Staff is very friendly, but I give them another year. Fixing the pool heater should be the number one priority not building the Day Club.
Écrit le 3 janvier 2018
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

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