River Rock Casino Resort
River Rock Casino Resort
3.5
De 00:00 à 23:59
Lundi
00:00 - 23:59
Mardi
00:00 - 23:59
Mercredi
00:00 - 23:59
Jeudi
00:00 - 23:59
Vendredi
00:00 - 23:59
Samedi
00:00 - 23:59
Dimanche
00:00 - 23:59
Circuits et expériences
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River Rock Casino Resort et attractions proches : les meilleures façons d'en profiter
La région
Adresse
Comment s'y rendre
- Bridgeport • À 2 min à pied
Contact direct :
Le meilleur dans les environs
Nous classons ces restaurants et attractions en fonction des avis de nos membres par rapport à leur proximité avec cet endroit.
Restaurants
897 dans un rayon de 5 km
Attractions
475 dans un rayon de 10 km
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3.5
346 avis
Excellent
97
Très bon
133
Moyen
73
Médiocre
18
Horrible
25
Berton C
1 contribution
sept. 2024 • En famille
Extremely rude staff in Casino ..restaurant ..front desk check in and out. NOT ONE SMILE???? Stayed 2 night on a prepaid points package. All FEES and TAXES included.
Check out staff would not honor the free resort FEES as advertised even after I showed them the advertisement. They actually argued with me ?
My wife bought a 8 oz. glass of (cheap no name) wine for 17$ then the bar waiter wanted a tip? Again rude.
I called American Express and they will dispute the resort fee issue for me.
I have stayed at this property many many times...... this was absolutely the worst. Absolutely nothing was geared for the customer. We felt like we were a pain in the ass in every staff encounter. Complete disaster.
P.S. In fairness....I did get ONE smile from the bellman delivering my bags AFTER the 5$ tip.
Check out staff would not honor the free resort FEES as advertised even after I showed them the advertisement. They actually argued with me ?
My wife bought a 8 oz. glass of (cheap no name) wine for 17$ then the bar waiter wanted a tip? Again rude.
I called American Express and they will dispute the resort fee issue for me.
I have stayed at this property many many times...... this was absolutely the worst. Absolutely nothing was geared for the customer. We felt like we were a pain in the ass in every staff encounter. Complete disaster.
P.S. In fairness....I did get ONE smile from the bellman delivering my bags AFTER the 5$ tip.
Écrit le 24 septembre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
DayTrip59940166516
1 contribution
août 2024 • En famille
The river rock casino staff was terrible target the player on the table game keep asking Id for play distraction losing .Most staffs there was slow in the game or change money take triple time waste .They all the same very rude people when asking questions even manager have the same attitude forward to player at the table games .It is terrible place to come have fun .when everyone read my comments please go different casino have fun do not come here they try to trick you distract to take most player money before leave the casino . I have been 2 times both days with my eyes witness terrible.i am in the same situation as other players experience .this place not fun place to come .this casino are very bad staffs .They hired people without training properly for workplace
Écrit le 20 août 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Shannon B
1 contribution
mai 2024 • Voyage d'affaires
Decent enough rooms, and nice suites, but the worst pillows I’ve ever encountered in a hotel! It’s actually shocking how bad they are. We asked for replacements, and the ones they brought were even worse. Parking is ridiculously far away (across the street and two blocks away). Not a big deal if the weather is nice, but annoying when it’s raining and windy which is often in Richmond.
Écrit le 25 mai 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Chris H
3 contributions
juil. 2023 • En solo
Again, I find out how terrible the slot machines at River Rock Casino in Richmond, BC truly are. Very little bonus rounds even varying my bets from low to medium to high amounts
Feel like a number one sucker from my playing experience there last night on July 3, 2023. Some security staff are rude and sarcastic also while entering the Casino. Awful customer service on their part. Spent much more than I wanted to last night as it was continual chasing after I lost my first thousand dollars on one truly terrible slot. Stay away from these slots everyone. The worst payouts ever!
Feel like a number one sucker from my playing experience there last night on July 3, 2023. Some security staff are rude and sarcastic also while entering the Casino. Awful customer service on their part. Spent much more than I wanted to last night as it was continual chasing after I lost my first thousand dollars on one truly terrible slot. Stay away from these slots everyone. The worst payouts ever!
Écrit le 4 juillet 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Tobi L
1 contribution
févr. 2023
On Feb 24/23 myself and three girlfriends reserved a suite. The casino charges hundreds of dollars for, in order to go see a show in their venue. We arrived at 2:30, asking for early checkin, but room was not available. Which I understand. We couldn’t even wait in lounge, as it doesn't open til 4:30pm on a Friday. I got back in long lineup at hotel desk about 3:40. When I finally got to the front, I asked the only employee, a shift manager, why she was the only one at the desk on a Friday at checkin time? She informed me that they had a large staff meeting that day, so were short on staff. Friday..on a show night?! She then informs me that my 4pm checkin will be pushed to 5pm as our room still wasn’t ready. They would comp 70%. They stored our luggage, and assured us our luggage would be taken to room, as we had a 5pm dinner reservation. We were unable to change out of travel clothes and get ready. We were embarrassed at the restaurant, and returned to finally get our keys. Our luggage was not taken to our room as promised, and upon entering found personal item from previous guests. Clean room? We then tried to make the best of a frustrating situation, and got ready and went to our show. There was a middle aged rude man in a purple jacket, who was seating people where he saw fit. These assigned tickets were purchased from ticket master, but seating was completely changed upon arrival. The show started late because of this confusion. Half hour after the show started, the man in purple jacket brought down to the front three women. He actually removed seated customers for these three women. My gf then asked them to sit down, as they were all blocking everyone’s view. One of the women turned around, started flipping the bird, and called us white bi**hes more than once. When the security guard was told, they did nothing! After the show we went to casino, in same building. Only one bar open, line up was crazy. Wasn’t even that busy. Floor service was non existent, even when waitress was called by floor staff. The next morning, we noticed plates and food in hallway that were there the day before. Vending machine not working. We asked for genera manager at check out seeking a full comp. Stephanie refused. Will NEVER give this terrible hotel a dime of my money again!
Écrit le 27 février 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
BillieB
Indiana315 contributions
sept. 2022 • En couple
Nice place to stay but is away from everything, which is may be an inconvenience to some.
Only one Valet most of the time which can be frustrating. House keeping every three days, I think due to COVID?
Only one Valet most of the time which can be frustrating. House keeping every three days, I think due to COVID?
Écrit le 3 octobre 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
lifetravel234
Vancouver, Canada4 contributions
sept. 2022 • En solo
Slot machines are very tight and terrible. I have experienced this a few times at River Rock, Richmond BC where three hundred or more dollars disappears into these terrible slots within an hour or so. Hardly any bonus rounds, or decent line hits. No fun; just a waste of too much money. Play somewhere else!!
Écrit le 4 septembre 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Angela M
4 contributions
août 2022 • En famille
It’s the little things that make a stay memorable. And River Rock fails on the details. Slow service at the check in (only 2 staff checking in a line of about 10 when I got there, had to wait over 20 minutes). Broken light fixtures with jagged glass in the hallways. Dishes left in the hallway for my entire stay. Beige, outdated rooms with horribly banged up furniture, dust everywhere, and a bed that creaked every time you moved even a little. TERRIBLE service at Curve restaurant (literally ignored by my waitress when I tried to speak to her multiple times; asked to speak to a manager about the service, none ever came). Elevator in west parkade didn’t work, no signs on any floor alerting to this. Each of these things might seem small, but when added up they leave me with a very negative view of the hotel. Wouldn’t recommend to others and wouldn’t stay again.
Écrit le 27 août 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Bruce E
2 contributions
août 2022
I had a vert poor experience at the River Rock. Every time i have phoned in to the hotel, i have waited on hold for an excessive amount of time. The suite was nothing more than adequate. Parking is a ten minute walk to the front desk, half of which is outside. Great on a rainy day when you are struggling with lots of luggage. The only food available after midnight is a take-out style Chinese food counter. The food quality and setting was akin to a shopping mall food court. There are two other take-out style counters for burgers and pizza, both of which were closed. The lobby restaurant was closed. This is supposed to be a 24 hour casino, but you cant get anything to eat except food court Chinese food? Ridiculous.
I tried to get into the Curve restaurant for breakfast and waited at the entrance for several minutes before I was even acknowledged, despite several staff members looking my direction. When the server finally acknowledged me, she turned and went back to serving tables! I never did get a seat and finally walked out.
This hotel likes to promote itself as a world class resort and casino. It is not even close. The management of this hotel needs to take a trip to Las Vegas to see how a well run resort casino really works. Their phone recording (which you will hear endlessly as you waiting interminably on hold) lists the hotel as being a "Four Diamond Resort" and "World Luxury Hotel". I have no idea whoever thought this place deserves such lofty titles, but it absolutely does not. The only advantage this hotel has is that it is close to the airport. Other than that, stay somewhere else.
I tried to get into the Curve restaurant for breakfast and waited at the entrance for several minutes before I was even acknowledged, despite several staff members looking my direction. When the server finally acknowledged me, she turned and went back to serving tables! I never did get a seat and finally walked out.
This hotel likes to promote itself as a world class resort and casino. It is not even close. The management of this hotel needs to take a trip to Las Vegas to see how a well run resort casino really works. Their phone recording (which you will hear endlessly as you waiting interminably on hold) lists the hotel as being a "Four Diamond Resort" and "World Luxury Hotel". I have no idea whoever thought this place deserves such lofty titles, but it absolutely does not. The only advantage this hotel has is that it is close to the airport. Other than that, stay somewhere else.
Écrit le 8 août 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Colin
1 contribution
avr. 2022 • En solo
Extremely difficult to win with slots. Played last night and was up 6.00 at one point. I rather just bloody play play money slots instead. Stick to baccarat or blackjack. As for the menu they need a serious upgrade in food. Atleast have sandwiches and prime rib. I like the atmosphere of the place though.
Écrit le 2 mai 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
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