I have investigated at your request. Having spoken to the performers and bar staff that worked, it has been reported that your group was causing disruption in breach of our terms and conditions. I have also taken your comments into consideration. The team are reluctant to remove customers as it interrupts the flow of the performance, but some times come under pressure to do so in respect of the performers and the other customers. This is because it is a small venue and unlike bigger comedy venues, it doesn’t work to have a disproportionate number of disruptions. This is why the terms and conditions are phrased as they are (please see below). We are sorry that this wasn’t the experience you were looking for. When we have big groups book we usually make a judgement call whether this is indeed a good fit. We don’t always get this right and we are sorry that we were unable to predict the difficulties experienced on the night. However, in these cases, it is a matter of reacting appropriately when the situation arises and I agree that the team made the correct decision in this instance. If you remain dissatisfied with the decision, I am happy to have one of our team give you a call. VERY IMPORTANT PLEASE READ: Mobile phones are switched to silent during the show as making and receiving calls, including texting, is rude and inconsiderate. There is no talking during the show as this is disruptive and annoying for those sat around you and for the performer. There is no heckling or constant interruptions of the magicians or comedians. People have paid to listen to the act not to listen to someone else in the audience. And finally, owing to the proliferation of portable recording devices, it is requested that customers don't make any audio or video recordings of acts or use flash photography during the show. Customers who break these house rules will be asked politely to refrain from heckling or talking during the show. Persistent offenders will be asked to leave without being refunded.