Bens Bus

Les avis sur Bens Bus, Grenoble

Services d'autobus • Taxis & Navettes
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4.5
119 avis
Excellent
108
Très bon
1
Moyen
3
Médiocre
2
Horrible
5

Simon Lachlan
1 contribution
Very Good Service
févr. 2021
I was initially attracted to Bens Bus by the competitive prices, not to mention the rather catchy name. Thereafter I found their website to be pleasingly direct and idiot-proof.
Everything was booked, apartment, ski-hire, flight and now the transfer. Then Covid took effect. My flight was changed 3 or 4 times then eventually cancelled altogether.

Ben, the man himself, could not have been more helpful or patient. Countless customers must have been changing pick-up details or cancelling, yet he found time to advise and help. When I had to cancel altogether, he paid me back at once, same day. One thing which I had foolishly failed to do....get Bens Bus Plus which covers cancellation fees etcetc. Very handy in these Covid days.

To conclude, I will be using Ben's services ASAP and I recommend it to anyone looking for a trouble free airport transfer.
Simon
Écrit le 9 février 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.

Lesley W
1 contribution
Bens Bus ski transfers over many trips
mars 2020
Have used Bens Bus many times from both Lyons and Grenoble to get to Alpe D'Huez, Deux Alpes and Serre Che. Always excellent/reliable service with multiple coaches at weekends to minimise airport wait time. Also highly responsive to any questions prior to travel. Would certainly recommend and use again.
Écrit le 1 février 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.

Penny B
Kent, UK1 contribution
Best Bus Ski Transfer in France
déc. 2020 • En couple
Professional, efficient, safe and caring company. Airport transfers to the ski resorts are so easy with Ben’s Bus. The staff are friendly and knowledgeable. The buses are safely driven and clean.

Our ski trip was unfortunately cancelled due to Covid. Ben’s Bus refunded us even though they were not obligated to!! I would not use any other ski transfer and have already booked for 2021!

You will not get a better service or a more caring company!!
Écrit le 21 janvier 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.

Paul H
Cardiff, United Kingdom7 contributions
Fantastic company - helped us out when ski resort shut up shop
mars 2020
I've used Ben's bus several times and in 2020 they went above and beyond to help us. They laid on extra last minute 'rescue busses' when the Tignes resort was closed in March 2020 and refunded in full my return bus which wasn't taken (including booking fees).
It was so pleasing to see a company act responsibly in a crisis.
I look forward to travelling with them in 2021.
Écrit le 13 mai 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.

Jonny B
3 contributions
Ski trip during corona virus lockdown
mars 2020 • Entre amis
We used Ben's bus for a failed ski trip to val Thoren during the corona virus outbreak. As it happened France went into lockdown the day we got into resort and we were subsequently kicked out and had to find alternative accommodation in a different location which meant bus transfers were then needed from the new location near Bourg.
Ben's bus kept us updated at all times with their schedule changes and Nathalie was quick to respond on email and very accomdating with our location changes. They ensured buses weren't overcrowded and have helped with insurance formalities since getting us back to the airport safely.
All in all we couldn't have asked for more from them in very tricky and unprecedented circumstances.
Écrit le 10 avril 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.

Jgil
1 contribution
Great service at great price
mars 2020 • En couple
Ben's bus were great. We used them from Grenoble to Les Deux Alps, the transfer was easy and cheap to book, when we got to the airport it was easy to find the bus and they even let us on an earlier bus due to our flight arriving early. We then unfortunately got caught in the covid-19 lock down in France but Ben's bus were very organised and helpful in what was a very difficult situation. Would definitely recommend them and will definitely use them again
Écrit le 1 avril 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.

James Brown
1 contribution
Great value for money and a stress-free journey from airport to resort and back
mars 2020
I booked through Ben's Bus for my transfer from Grenoble to Val Thorens, having used the bus operator the previous year, from Grenoble to Tignes. On my first transfer from Grenoble to Tignes, I went through an hour and a half customs processing which meant I would have missed the bus departure time by no more than 10 minutes. However, upon exiting the airport, the bus driver was still there and welcomed me on board. The second time around, all the passengers were there about 45 minutes before the scheduled departure time so the bus driver was kind enough to set off early without making us wait for no reason. I should also say, the drivers all know their routes and are careful when going up the mountain passes.

Since I went to France during the rapid increase in the urgency of France's fight against COVID19, I had to leave the country 2 days later (on a Monday). Ben's Bus normally operates at the end of the week/weekend as that is when people usually fly to and from resorts. This time, due to the rapidly increasing likelihood of France going into lockdown, the company offered fares in the middle of the week at a 90% price reduction in order to get people to either Grenoble, Lyon or Geneva. It was a great sigh of relief to be able to get support from the operator which continued to do its best to extract stranded skiiers from France's now closed ski resorts. Since I never made my original return journey to Lyon I was refunded the full price of the journey with absolutely no hassle involved which I was very pleased with.

Overall I'd say that if you are looking to go to any of the major French resorts you are best off booking with Ben's Bus as a reliable service which does not cut your head off with extortionate prices.
Écrit le 31 mars 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.

Rory M
3 contributions
Great service and wonderfully efficient
mars 2020
We have travelled on Bens Bus for years to our flat in Les Arcs. I couldn't recommend them more highly. The Buses are always clean and efficient. The way the team has responded to the cancellations caused by the Corona Virus has been wonderful. I give Ben Keown 100%
Thank you. See you next year.
Écrit le 24 mars 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.

rc0c0
Sydney, Australie17 contributions
Shone brightly amidst the Covid-19 crisis -- excellent service!
mars 2020
I have been extremely impressed at how they handled the Covid-19 closure or French ski resorts and how they prioritized getting people home and their safety. I am one of those that got caught in the closure while at the resort on the changeover day. They made it easy to refund unused tickets and were really quick to respond (I had waited a week before contacting them to give them time to repatriate other stuck travelers first)

Overall I am VERY HAPPY that I booked with them. I wouldn't know how things would've been handled had I booked a different service. Thanks Ben's Bus!! I will use them every time I go to a French resort!
Écrit le 23 mars 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.

Rachael D
4 contributions
Fantastic Customer Service and great value
mars 2020
Fantastic value option for transferring to ski resorts, considering the extortionate price of a private transfer. Well organised and very helpful friendly staff on the way out, unfortunately our holiday was disrupted by covid19 and we had to leave early but the bus company kept everyone updated via email and facebook updates (worth a follow on fb!). they have offered refunds for journeys not used and have provided excellent and personalised customer service even during what must be a very stressful and busy time for them. THANK YOU!
Écrit le 22 mars 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.

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