Alpine Sherpa

Les avis sur Alpine Sherpa, Tignes

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Avant publication, chaque avis passe par notre système de suivi automatisé afin de contrôler s’il correspond à nos critères de publication. Si le système détecte un problème avec un avis, celui-ci est manuellement examiné par notre équipe de spécialistes de contenu, qui contrôle également tous les avis qui nous sont signalés après publication par notre communauté. Les avis sont affichés dans tous les classements chronologiquement.
5.0
163 avis
Excellent
153
Très bon
7
Moyen
0
Médiocre
1
Horrible
2

CBSharpey
Castleford, UK39 contributions
févr. 2020
Very friendly drivers and the driving was fantastic. Arrival email a little confusing as it stated driver would be outside Hub & Co but was not there when we landed. Did however turn up at 4pm when we were supposed to leave so maybe this could have been worded better if that was the case.

This doesn't take away from how good they were so I would use them again and recommend them to everyone.
Écrit le 3 mars 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.

Shona W
8 contributions
févr. 2020 • En famille
Brilliant service can’t fault it, collection from the airport was on time, drivers were friendly and professional. Pick up was equally smooth and the price was competitive. Well done Guys great service we highly recommend 👍
Écrit le 15 février 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.

Steven H
Peterborough, UK13 contributions
déc. 2019 • En famille
Friendly drivers, punctual with comfortable buses. Good communication during booking process and during our stay. We used them for Chambery to Tignes return.
Highly recommended!
Écrit le 15 février 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.

Shereen B
Staffordshire, UK29 contributions
janv. 2020
I use Alpine Sherpa for all my transfers. The service is exceptional, easy to find the drivers at the airport, friendly service, clean and comfortable vans.
All of the information is given clearly about the times of transfers
Écrit le 13 février 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.

Somerfordian
London10 contributions
janv. 2020
Used Alpine Sherpa for transfer from Geneva to Tignes.
Easy instructions on Geneva pick up and only a short wait.
Good safe trip up and back with helpful drivers.
Again good instructions on pick up for return. Nice clean van.
Écrit le 28 janvier 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.

Bridget K
Douglas, UK31 contributions
janv. 2020
Trouble free transfer from Geneva to Tignes le Lac. Pleasant drivers.Vehicles were in good order. Dropped us off on our return trip in plenty of time. Would recommend. Thanks
Écrit le 27 janvier 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.

RPTCSussex
sussex9 contributions
janv. 2020 • En solo
Wow, having worried about finding my transfer driver, it could not of been easier to find him.
As stated in the E mail I received he was right in the spot described.
We had a little bit of a wait at the airport, but that was unfortunate as a transfer passenger had lost some important luggage, just one of those things.
Matt was fantastic, our transfer was very comfortable and we arrived in Tignes on good time and in very safe hands.
P.Bucket
Écrit le 27 janvier 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.

Rems68
Buenos Aires4 contributions
déc. 2019
We booked with them because we wanted to reduce our transfer time and have more time to enjoy our holiday.
Driver was easy to find in Geneva and we left on time. We were 2 families in the van. At one point, the driver asked us if we wanted to make a stop. We denied because our kids (4 & 7) were sleeping and the other family also said that it was not necessary but the driver decided to stop to have his cigarette and coffee and the kids woke up. Was is really necessary to ask then?
After that, the driver stopped at a supermarket gas station to refuel because it´s the cheapest place and they have a card from this place. We had to move the van 3 times because the 2 first gas nozzles didn´t work! I´m sure the driver could refuel when he is not with clients.
We then resume our trip and before we had snow on the road, the driver has been asked by his manager to put the chains on and that´s what he did. We broke chains 3 times! Probably a cheap brand because I never saw that in the past but you don´t put your chains before having snow on the road. We had to stop at their office so the driver could have some help. It took us 4h25 to reach Tignes when we booked them to save time!
5 days before the return they let me know that they will pick us up at 9:40 at the resort which was more than 10 hours before our flight! I told them that it was unacceptable and that they were ruining my last day. They said that they had sent me an email with the times at the moment of the booking and it is true. I misunderstood it because one was the pick up time at the airport and the other one was the drop time at the airport when I had understood that it was the pick up time at the resort. I would have never booked with them knowing that I would have to wait 6hs in the airport with 2 young kids. They didn´t want to give me a refund and I had to pay another van so I don´t waste half a day of ski.
Never again with Alpine Sherpa
Écrit le 23 janvier 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.
Thank you for taking the time to provide feedback on our service. We recognise reviews are important, they help potential customers and also assist us with maintaining consistency of product! I am not sure your review offers a fair representation of your experience with Alpine Sherpa. We responded to your initial enquiry swiftly providing you with a quotation and clearly setting out the transfer times available. Once your booking was confirmed, we promptly provided you with all the appropriate information. I am disappointed to hear about the break during your journey, having said this we actively encourage our drivers to take a break should the feel like they need to. I agree this driver request should have been delivered in a different way. The day you travelled up to Tignes, the road conditions were quickly deteriorating. Our manager, where possible advises our drivers when and where to put chains on. Contrary to your views, it is best to fit chains before there is too much snow (in a designated chain area), preventing the vehicle and passengers being in danger not able to move whist still on the road. As you have mentioned we were not able to offer a refund as you had booked your return transfer as per our available times; unfortunately you had not read the booking information. This was not a mistake on our part and at such late notice a refund was not an option. Thank you again and sorry you felt you received a poor service; we quickly processed your booking, delivered you safely and in reasonable time (given the conditions) to your destination, in our fully equipped vehicles, driven by fully licensed and insured drivers.
Écrit le 28 janvier 2020
Cette réponse est l'opinion subjective du gérant et non de TripAdvisor LLC.

MrKJHTravels
Londres, UK7 contributions
janv. 2020
Driven by locals who live in Tignes, Aline Sherpa is hands down the best in the business for transfers to and from this part of the World.
Give them a try, you won't be disappointed.
Écrit le 20 janvier 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.

Fiona T
1 contribution
déc. 2019
Travelled with family for Christmas week. Pre-travel information was very helpful. Drivers easy to find at airport. Friendly drivers (Will and Piers on outward journey, Piers and Sam on inbound) were helpful and drove safely. Pre-return text and email gave us plenty of notice of departure information. Very helpful about my request for front seat on return journey. Will certainly use Alpine Sherpa again.
Écrit le 30 décembre 2019
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de TripAdvisor LLC.

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