VR Kingdom
5
Mardi
11:00 - 19:00
Mercredi
12:00 - 19:00
Jeudi
11:00 - 21:00
Vendredi
12:00 - 21:00
Samedi
09:00 - 23:00
Dimanche
09:00 - 20:00
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5.0
42 avis
Excellent
41
Très bon
0
Moyen
1
Médiocre
0
Horrible
0
FarAway34853660581
2 contributions
août 2024 • En famille
Maybe we missed something from other reviews.
Reason for the 3-Star rating from our $200+ Chatswood visit for a family of 4 last week is because:
1.) There were a number of technical issues in the set-up which meant we didn't get going until 20 past the hour.
2.) The environment wasn't that stable.
Part of that was because of the system itself.
Part of it was because you are handed a standard VR controllers with multiple buttons, but told never to touch any of the central buttons.
That's all well and good, but when you're fighting of zombies trying to kill you! I'm sure I'm not the first dad to accidently press the wrong button.
This mean that the perspectives totally change and you have to pause and reset the controller - again costing time.
3.) The last reason was despite only being able to get through - I assume - 2/3rds of the 45-minute game, there was no offer or apology or offer for some sort of compensation.
They just simply threw up the scores and ushered us out.
May I suggest you invest in some purpose-built guns and always be mindful of the experience customers receive.
OK but certainly not great.
Reason for the 3-Star rating from our $200+ Chatswood visit for a family of 4 last week is because:
1.) There were a number of technical issues in the set-up which meant we didn't get going until 20 past the hour.
2.) The environment wasn't that stable.
Part of that was because of the system itself.
Part of it was because you are handed a standard VR controllers with multiple buttons, but told never to touch any of the central buttons.
That's all well and good, but when you're fighting of zombies trying to kill you! I'm sure I'm not the first dad to accidently press the wrong button.
This mean that the perspectives totally change and you have to pause and reset the controller - again costing time.
3.) The last reason was despite only being able to get through - I assume - 2/3rds of the 45-minute game, there was no offer or apology or offer for some sort of compensation.
They just simply threw up the scores and ushered us out.
May I suggest you invest in some purpose-built guns and always be mindful of the experience customers receive.
OK but certainly not great.
Écrit le 26 août 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Dear FarAway,
Thank you for taking the time to provide us with your feedback. We appreciate your honest review, as it helps us identify areas where we can improve.
We sincerely regret that your visit to our Chatswood location did not fully meet your expectations. We understand your frustrations regarding the technical issues and the challenges experienced with the VR controllers. Our team is continuously working to improve the overall functionality and stability of our systems as this was a new venue, and we will actively address the issues you have highlighted.
Regarding the time constraints, we apologise if it felt like you were unable to complete the full 45-minute game experience. We will consider your feedback and explore options to enhance the pacing and provide more time for players to immerse themselves in the game.
We value your suggestion to invest in purpose-built guns, however the headsets that we use has some technical limitations. We will certainly take this into consideration as we continue to enhance our offerings.
Most importantly, we regret that you did not receive an apology for the inconveniences you encountered. This is not our standard practice, and we will address this with our team to ensure that all customers are treated with the utmost care and consideration. We request you to please reach out to us so that we can make this right. You can call us on 0451 875 366
Thank you once again for your feedback. We will strive to provide a better experience for all our guests.
Écrit le 4 septembre 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Andrew M
1 contribution
août 2024 • En famille
My daughter and I have been coming to VR Kingdom regularly for many months. There are so many different experiences to choose from. The new facilities are much more convenient up in Westfield. Staff are always helpful and friendly. We will continue to come to try the different games!
Écrit le 18 août 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Hi Andrew, Thanks for taking the time to leave us a review! We’re so glad to hear that you and your daughter are enjoying VR Kingdom. We’re always working to improve our facilities and experiences, and we’re glad to hear that you’re finding the new location convenient. We hope to see you again soon!
Écrit le 4 septembre 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
nvindis
Hô-Chi-Minh-Ville, Vietnam22 contributions
déc. 2023 • En famille
Fantastic fun to do with all family members of various ages and abilities...some were far more savvy than others with being familiar with gaming environment but those of us who were novices...enjoyed the trip non the less particularly with the assistance provided. Highly recommended!
Écrit le 6 décembre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Hi Nada, Thank you very much for your feedback and review. We're glad to hear that you had a fantastic time with your family. We look forward to seeing all of you when you are back in Sydney to try out some of our other VR Escape Rooms.
Écrit le 7 décembre 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Fraser M
3 contributions
nov. 2023 • Voyage d'affaires
We had an awesome time at VR Kingdom at Chatswood. The equipment is great, the staff are friendly and the food and drinks were way above expectation! Thanks to the team there.
Écrit le 6 novembre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for sharing your positive experience at VR Kingdom in Chatswood! We're thrilled to hear that you had an awesome time. We appreciate your support and hope to see you and your team again soon!
Écrit le 8 novembre 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
YH M
1 contribution
août 2023 • En famille
Great fun for the family. Kids friendly. I didn't realise it world be this much fun. Parking is validated so you don't have to pay. Staffs are very friendly and attentive. I would didn't go again. Give it a try.
Écrit le 15 août 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
We are glad to hear that you had a great time with your family! Thanks for the recommendation! We hope to see you and your family at one of our venues soon.
Écrit le 8 novembre 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
William S
2 contributions
janv. 2023
FANTASTIC experience, went there with about 20 teenagers as part of a School Holiday Program, and the staff were just wonderful. They took care of us at every turn and went the extra mile wherever they could to make the overall experience as enjoyable as possible. For the virtual reality itself, we did the Arcade Games, Escape Room, and Zombie Shooting Game. All of the kids absolutely LOVED it. Would definitely recommend this
Écrit le 26 janvier 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for sharing your fantastic experience with us! We're thrilled to hear that you and the group of teenagers had a wonderful time at our facility as part of the School Holiday Program. Our staff takes great pride in providing exceptional service and ensuring that every guest feels well taken care of. It's fantastic to know that they went the extra mile to make your overall experience as enjoyable as possible.
We're delighted to hear that the virtual reality activities, including the Arcade Games, Escape Room, and Zombie Shooting Game, were a hit with all the kids. Their love for these experiences means a lot to us. We appreciate your recommendation and we'll continue working hard to deliver memorable and exciting adventures for all our guests. We look forward to welcoming you and your group back for more thrilling experiences in the future!
Écrit le 5 août 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Gurlalo f
1 contribution
avr. 2022 • Entre amis
Excellent experience with kind nice staff like Malou he help us explain and understand how to use vr
Écrit le 14 avril 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for the 5 stars! We are glad that we could be of service and look forward to seeing you again for some of our other VR games and experiences!
Écrit le 27 avril 2022
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Hanah
1 contribution
avr. 2022 • Entre amis
I will return again!! thank you so much! it was fun!! my first VR experience :) the front staff malush was good
Écrit le 14 avril 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for the 5 stars! We look forward to seeing you again for some of our other VR games and experiences.
Écrit le 27 avril 2022
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Chloe
1 contribution
févr. 2022 • En famille
I had an amazing time coming here the service is great and the staff are really kind.The VR experience was so much fun and I strongly recommend coming here it’s a blast.
Écrit le 11 février 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thanks for the 5 Stars Chloe! We are glad that you had an amazing time and so much fun. We look forward to seeing you again!
Écrit le 18 février 2022
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Bernardo
Greater Sydney, Australie3 contributions
déc. 2021 • En famille
Awesome place... Manoo is fantastic , very helpful. Highly recommended for family activities. Clean place, you have own room for duration of activities.
Écrit le 14 décembre 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thanks for the 5 stars Bernard! We are glad that you had great time! We look forward to seeing you again next time!
Écrit le 18 février 2022
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
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