Thanks for taking a moment to write and let us know about your experience. Our Primary-ages program, Sydney OutBacKids, should have been perfect for your youngest child - and we will look into why it may not have been delivered on your tour given you booked with children so far in advance. We really do aim to accommodate younger travellers and have had fantastic experiences in the past, so we will be more attentive to ensure the quality of OutBacKids experiences remain high. For older school-age children, 12 - 18 years, while we provide children's pricing by popular demand, we understand that teenagers may not respond to the OutBacKids program in the same way as younger travellers do. It is an added challenge when there is a diverse group (some often who include many that don't speak English as a first language), so, given it is a longer tour, we rely on input from parents to tap into a particular area of interest that teenagers may have and to help them engage during the day. At our end, we will continue developing our staff training to ensure that families with children continue to feel welcomed and cared for on our tours. If you would like to message us privately, we would welcome ideas you might have from your broader travel experiences including suggestions for children's menu options - as the variety of fresh sandwiches and seasonal fruit (and the drink choices of water, hot chocolate, and fresh fruit juice) have previously been well received by travellers young and old.