Hello,
Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the service provided by our guide Luca in Andasibe and Antananarivo. However, we are sorry to learn that the service in Morondava did not meet your expectations.
We want to inform you that the presence of two additional flights in your itinerary complicated the relocation of our car to Morondava. As a result, we had to rely on another local agency for that part of the trip, which unfortunately led to a decrease in the quality of the services.
Please be assured that we take your feedback very seriously, and we are committed to addressing this situation to ensure that all our service providers meet our quality standards, even when working with other agencies. Your satisfaction is crucial to us, and we are taking steps to prevent such issues in the future.
Thank you again for your feedback and for trusting us to organize your trip to Madagascar.
Best regards,
Axel