Unagi Spa & Wellness Center
Unagi Spa & Wellness Center
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4.0
16 avis
Excellent
6
Très bon
6
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1
Médiocre
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1
dwikarmayanti
Bali, Indonésie19 contributions
juil. 2017 • En solo
I just have a treatment at Unagi Spa.
The treatment is very relaxing with very polite teraphis.
Will back again
The treatment is very relaxing with very polite teraphis.
Will back again
Écrit le 6 juillet 2017
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Margaretha
Tangerang, Indonésie68 contributions
mars 2017 • Entre amis
Everytime I am in Bali, I always try to make time for a spa, and I like to try new places. So, last month i decided to go to Unagi Spa & Wellness, mostly because I found the offer at Fave Groupon. Did some website check and also trip advisor, it seems like a good place to go.
First impression, the staffs were so helpful and kind. I got my own room, as requested. It's big and has 2 treatment beds, a bathub, wastafel and standing shower in it. Love the room. The treatment went well. I tried massage and body scrub for 2,5 hours including bath time i suppose (i forget the name of the package).
Another good point about this place is they have enough spaces for car parking. It's kinda important for me because I like to drive by myself around Bali.
But the location itself is a lil bit far from Nusa Dua or Kuta. I stayed in Nusa Dua and I had to drive some time to get here. However, it's worth it.
First impression, the staffs were so helpful and kind. I got my own room, as requested. It's big and has 2 treatment beds, a bathub, wastafel and standing shower in it. Love the room. The treatment went well. I tried massage and body scrub for 2,5 hours including bath time i suppose (i forget the name of the package).
Another good point about this place is they have enough spaces for car parking. It's kinda important for me because I like to drive by myself around Bali.
But the location itself is a lil bit far from Nusa Dua or Kuta. I stayed in Nusa Dua and I had to drive some time to get here. However, it's worth it.
Écrit le 10 avril 2017
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
hemasingh08
Bombay, Inde28 contributions
nov. 2016 • En couple
We went on honeymoon trip and was offered by our agent Balinese massage for a couple, but it was a worst experience ever. Our body instead of relaxing become painful. We were very unhappy with the way the spa was done. They are not well trained staff. It was purely a painful spa.
Écrit le 29 novembre 2016
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Bambang N
Malang, Indonésie80 contributions
oct. 2016 • En solo
First time I enter the door, is modern and simple building. Prices of spas here too expensive, many choices cost 1million up. I was taking mangoesteen affection. We'll have welcome drink once we enter the building. And the therapy room is good, include 2 spa beds, shower, bathtub and washtafel. Rooms one and another is not soundproof. Every rooms having an audio for instrumental music to make us relax. The treatment is begin with massage, which is good, but need improvement of the movement, need to be softer. While the scrub and mask, the therapist is getting out the room and enter again, and the door sounds is disturbing me to relax. After finished, I have a flower bath, with worse flower, that not welcoming, and ginger drink is ready in the room.
Écrit le 22 octobre 2016
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
ratih w
Denpasar, Indonésie56 contributions
mars 2016 • Entre amis
kesan yang muncul adalah interior mewah pada spa ini,ruangan spa langsung ada shower untuk mandi,pijatnya memuaskan juga terdapat sauna dan whirpool bisa digunakan bersama sama jika anda spa dengan teman2
Écrit le 26 septembre 2016
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Sri M
Denpasar, Indonésie31 contributions
mai 2016 • En solo
This is my first trip to do spa that is so luxury...i've been busy all the time and needs some treatment and try to do coconut body glow, i've bought the package coupon for a good price on may and i am impressed with the facilities there. The service is good...i love the flower bath....if only i could come back to unagi...that will be great
Écrit le 11 juin 2016
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
yesbel
Bali, Indonésie1 contribution
juin 2016 • En couple
Saya datang pada malam hari terapis nya sudah tidak niat untuk bekerja. Kasar dalam menangani, awal masuk dibasuh kaki saya diberi sandal kemudian anduk pembasuh kaki dilempar ke kaki saya. Saat pijat pertama keras lama2 tidak ada tekanan, kaki saya ditarik2. Pijetnya hanya menggunakan tangan 1 dan tidak melihat bagian yang dipijat hanya melamun. Saya tidak sabar akhirnya sebelum waktu nya saya sudah meminta selesai.
Écrit le 9 juin 2016
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Lady L
Denpasar, Indonésie149 contributions
avr. 2016 • En couple
Abbiamo provato questa Spa sfruttando la promozione del mese di aprile che permetteva di avere uno sconto del 40% sul prezzo di listino, cosi' con circa 100.000 rupie a testa abbiamo potuto avere un bellissimo massaggio di un'ora. La mia terapista e' stata perfetta, ha usato la giusta intensita' ed e' stata molto cortese. L'ambiente e' molto bello e pulito e sembra essere nuovissimo. A fine massaggio abbiamo anche avuto la possibilita' di fare una doccia e ci e' stato offerto un infuso caldo. Ci torneremo assolutamente per provare altri trattamenti!
Écrit le 25 avril 2016
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
PeteDaniel
Here and There2 contributions
avr. 2016 • En couple
The massage was excellent. The place was clean and new. The let down was our 90 minute massage only ran for 70 minutes, a full 20 minutes short. When we asked the girl at the front desk, we were told the massage time included our showering times as well. Hmmmm... a full 20 minutes for showing? I would guess my showers last less than 5 minutes.
We were never asked if we wanted to shower until the very end of our massage, so how do the therapists even know if we wanted to shower, but still timed the massage 20 minutes less? I visited the spa again for a clearer explanation, and they explained it was 10 minutes for shower time, not 20, and then suddenly it became 5 minutes. I just hated the stupid giggly and changing response from the girls at the front desk. Very unprofessional.
I suggested, for better customer service, and to follow proper consumer protection guidelines, there should be a clear explanation that you are also paying for shower time.
I would have liked to visit the place again because as I said, the massage was good, but the whole experience of dealing with the girls at the front desk has ruined it for me. I'm a business owner in Bali, and over the last 10 years I'd say I have suggested your competitor to over 1,000 people. I will continue to do that, and not mention your spa in the conversation at all. Too much dishonesty in service in Bali, you best fix this problem if you want to be a trusted business name!
We were never asked if we wanted to shower until the very end of our massage, so how do the therapists even know if we wanted to shower, but still timed the massage 20 minutes less? I visited the spa again for a clearer explanation, and they explained it was 10 minutes for shower time, not 20, and then suddenly it became 5 minutes. I just hated the stupid giggly and changing response from the girls at the front desk. Very unprofessional.
I suggested, for better customer service, and to follow proper consumer protection guidelines, there should be a clear explanation that you are also paying for shower time.
I would have liked to visit the place again because as I said, the massage was good, but the whole experience of dealing with the girls at the front desk has ruined it for me. I'm a business owner in Bali, and over the last 10 years I'd say I have suggested your competitor to over 1,000 people. I will continue to do that, and not mention your spa in the conversation at all. Too much dishonesty in service in Bali, you best fix this problem if you want to be a trusted business name!
Écrit le 23 avril 2016
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Leena
Bali, Indonésie769 contributions
févr. 2016 • Entre amis
Unagi Spa is the newest spa in Teukur Umar, Denpasar. And it was the best spa that I've tried so far, considering the price for 335,000 IDR / 2 hours treatment! The place was so clean! Super friendly staff! At first, they asked me to fill a form to get to know what I need for my skin type.
They have so many treatment packages! I just straight away fall for their 2 hours package, with foot bath, massage, body scrub, and relaxed bath tub. I choose the Royal Perfection for a dry skin because I've been travelled to such sunny countries. I've got 5 minutes yoghurt splashed on my body.
Ah, I just knew that I finally found the perfect place to enjoy an affordable spa with perfect needs for my skin! I immediately became a member, so every time I make a treatment, I will get 10% discount. Yeay!
They have so many treatment packages! I just straight away fall for their 2 hours package, with foot bath, massage, body scrub, and relaxed bath tub. I choose the Royal Perfection for a dry skin because I've been travelled to such sunny countries. I've got 5 minutes yoghurt splashed on my body.
Ah, I just knew that I finally found the perfect place to enjoy an affordable spa with perfect needs for my skin! I immediately became a member, so every time I make a treatment, I will get 10% discount. Yeay!
Écrit le 10 février 2016
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for experiencing our Spa and your comment absolutely perfect and helping us in promoting our Spa. We will continue to develop our team as we would moving forward as the local champion and " as the Spa should be'...in Bali for Spa industry.
If there is any time in near future, we will be very happy to welcome and treat you at our Spa
Best regards
Made Suarta Jaya
general Manager
Écrit le 16 février 2016
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
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Les revenus influencent le choix des expériences présentées sur cette page : en savoir plus.
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