Jack Friedman V&A WaterFront
Jack Friedman V&A WaterFront
Jack Friedman V&A WaterFront
5
De 09:00 à 21:00
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09:00 - 21:00
Mardi
09:00 - 21:00
Mercredi
09:00 - 21:00
Jeudi
09:00 - 21:00
Vendredi
09:00 - 21:00
Samedi
09:00 - 21:00
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09:00 - 21:00
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5.0
74 avis
Excellent
71
Très bon
3
Moyen
0
Médiocre
0
Horrible
0
Stay05268809466
2 contributions
oct. 2024 • En couple
We bought my engagement ring from the V&A store in 2014 and then my eternity ring in 2016, during visits from the UK. My engagement ring needed resizing so we visited the store again in October and my engagement ring was sent for resizing and a service along with my eternity ring. It only took 2 days for me to receive both rings back, presented in beautiful boxes and sparkling like new (along with a fabulous box of complimentary chocolates!) Lovely Suraya always remembers us and the excellent service and lovely staff ensure we always pop in for a visit whenever we’re in Cape Town! Special thanks again to Suraya 🙂
Écrit le 19 octobre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Go54579017085
1 contribution
mars 2024 • En couple
I looked in the window of this lovely store on my first evening in Cape Town, and saw a diamond circle on a chain which I very much liked the look of. Next day I visited the store and was helped by Suraya. She showed me the item I'd seen - it was lovely, but once I had it on I realised it was a little bigger than I wanted. No problem, Suraya had a smaller version, and also showed me some other similar sized pieces. She was very patient and helpful, offered refreshments, and as I was still undecided she put the item on hold for me for 24 hours. Two hours later I'd made my mind up and was back at the store to complete the purchase. As well as putting my purchase in a very nice gift box and providing a small soft bag for it, I was given the paperwork to get a VAT refund at the airport before leaving the country. Since then Suraya has been in touch to provide a valuation certificate.
This is a really lovely store, I've looked in others since and am happy that I made my purchase in Jack Friedman's. Suraya was so kind and helpful, really exceptional service. I will certainly be back there on my next visit to Cape Town.
This is a really lovely store, I've looked in others since and am happy that I made my purchase in Jack Friedman's. Suraya was so kind and helpful, really exceptional service. I will certainly be back there on my next visit to Cape Town.
Écrit le 2 avril 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Trek19449591752
1 contribution
févr. 2024 • Entre amis
If you are hoping to find an exceptional jewelry store you can trust, read about my experience below.
There are many jewelry stores in the world. But I was lucky enough to come across one in South Africa where the people proved as precious as their stones: Jack Friedman.
Having finally decided to go ahead with a gift purchase of some earrings I had seen while in Cape Town, I pondered the difficulty of not being able to return to the store enroute to the airport for my evening flight out of the country in two days’ time.
Laurence in Johannesburg promptly answered my longshot email inquiry about what might be done and after finding out that the jewelry I had seen had already been sold called around to other branches to find a suitable replacement, negotiated a very reasonable price, sent me a picture of the pair so I could decide, and offered to have them shipped to me overnight.
But that was risky, as it would mean relying on their arrival to my hotel in Stellenbosch on the day of my departure. So, instead Laurence had them sent to the store in Cape Town and arranged for one of their employees to drive out to the airport to meet me and personally hand me the jewelry!
If the story ended there, you would be reading a tale of going the proverbial “extra mile”, of truly excellent customer service.
But it doesn’t end there. For when I met the Marina, who had braved the rush-hour traffic and had waited at the terminal for me to find her, yet met me with a smile, I found out that the package had failed to arrive!
Nevertheless, out of a gracious sense of obligation the company felt towards me as a customer, a notion that in my experience appears all but extinct in commercial transactions, they cobbled together another pair from the stock they had on hand at the Waterfront Store.
The story doesn’t end there either, for what they had available for the effort was much finer than what I had agreed to purchase. They did not choose to break the news to me that it had not worked out, nor did they trouble me with attempting an upsell, they simply decided to honor the purchase by presenting me with a beautiful set of earrings that were better and more expensive than what I had paid for.
I must confess to feeling a little guilty about it because of the trouble they went through to keep me happy, and I am anxious about relaying all the details of this story for fear of raising expectations in you, the reader. And yet there are some things you can expect: a beautiful gift, at a good price, from people who care about serving you.
With a company like this, with people like this, you needn’t go anywhere else, and take it from me, you needn’t delay.
There are many jewelry stores in the world. But I was lucky enough to come across one in South Africa where the people proved as precious as their stones: Jack Friedman.
Having finally decided to go ahead with a gift purchase of some earrings I had seen while in Cape Town, I pondered the difficulty of not being able to return to the store enroute to the airport for my evening flight out of the country in two days’ time.
Laurence in Johannesburg promptly answered my longshot email inquiry about what might be done and after finding out that the jewelry I had seen had already been sold called around to other branches to find a suitable replacement, negotiated a very reasonable price, sent me a picture of the pair so I could decide, and offered to have them shipped to me overnight.
But that was risky, as it would mean relying on their arrival to my hotel in Stellenbosch on the day of my departure. So, instead Laurence had them sent to the store in Cape Town and arranged for one of their employees to drive out to the airport to meet me and personally hand me the jewelry!
If the story ended there, you would be reading a tale of going the proverbial “extra mile”, of truly excellent customer service.
But it doesn’t end there. For when I met the Marina, who had braved the rush-hour traffic and had waited at the terminal for me to find her, yet met me with a smile, I found out that the package had failed to arrive!
Nevertheless, out of a gracious sense of obligation the company felt towards me as a customer, a notion that in my experience appears all but extinct in commercial transactions, they cobbled together another pair from the stock they had on hand at the Waterfront Store.
The story doesn’t end there either, for what they had available for the effort was much finer than what I had agreed to purchase. They did not choose to break the news to me that it had not worked out, nor did they trouble me with attempting an upsell, they simply decided to honor the purchase by presenting me with a beautiful set of earrings that were better and more expensive than what I had paid for.
I must confess to feeling a little guilty about it because of the trouble they went through to keep me happy, and I am anxious about relaying all the details of this story for fear of raising expectations in you, the reader. And yet there are some things you can expect: a beautiful gift, at a good price, from people who care about serving you.
With a company like this, with people like this, you needn’t go anywhere else, and take it from me, you needn’t delay.
Écrit le 21 février 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Dennis v Beers
Vught, Pays-Bas30 contributions
janv. 2024 • En couple
The service from staff Jack Friedman especially @Suraya Benito, was excellent. Would recommend to anyone passing here.
Écrit le 13 février 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Jenny A
3 contributions
déc. 2023 • En famille
I had seen a model on their website and sent a message for enquiry. Laurence got back to me, with a lot of information about the model and gave me precious advice. I saw the ring at the store (Laurence had setup one for me - what a lovely surprise!!) and Marina and Laurence both guided me and worked so hard to get my ring (which had to be resized and modified ) within days!!! Not a single time did they tell me that the process and delay would be impossible!! Such professionalism! I am definitely coming back!!!
Écrit le 17 janvier 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Jana S
4 contributions
nov. 2023 • En famille
Let me tell you a wonderful story about my family’s experience at Jack Friendman’s store and the lovely clerks who assisted us so marvellously, namely the beautiful young lady Tatiana who helped us with our choices and purchases. The ladies were kind enough to make an effort to give us a generous discount and special gift jewelry boxes.
We were so enamoured by their magnificent array of designs and absolutely stunning pieces of both semiprecious and precious African stones and jewels, particularly their Tanzanite selection (a very rare and unique blue/violet gem, much rarer than diamonds as it’s only mined in a 4km strip of land in Tanzania), so much so that we couldn’t resist making several purchases.
Many of the pieces we had chosen with the help of Tatiana were for my mother on her birthday, and they made it a very special and memorable day for and for my father and I ! Thank you Tatiana and thanks to the Friedman family!
We were so enamoured by their magnificent array of designs and absolutely stunning pieces of both semiprecious and precious African stones and jewels, particularly their Tanzanite selection (a very rare and unique blue/violet gem, much rarer than diamonds as it’s only mined in a 4km strip of land in Tanzania), so much so that we couldn’t resist making several purchases.
Many of the pieces we had chosen with the help of Tatiana were for my mother on her birthday, and they made it a very special and memorable day for and for my father and I ! Thank you Tatiana and thanks to the Friedman family!
Écrit le 18 décembre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Karen Trevisan
Perth, Australie27 contributions
déc. 2022
My husband and I were walking past the Jack Friedman Store at Waterfront and saw the beautiful butterfly ring in the window. We walk into the store and Suraya greeted us. By the time we left Cape Town (3 days later) I had gone back to the store and bought not only the Butterfly Ring but also the Leopard Ring. Love them so much. Suraya was great. In the months to follow Suraya also assisted in helping with the Tax Agents Office with the Tax Refunds.
If I had a business, I certainly would want Suraya working for me. Professional, knowledgeable and a lovely lady to deal with. A great asset for the Company.
If I had a business, I certainly would want Suraya working for me. Professional, knowledgeable and a lovely lady to deal with. A great asset for the Company.
Écrit le 5 mai 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Alan S
1 contribution
avr. 2022 • En solo
While visiting Cape Town from Arizona. I saw the perfect replacement engagement ring for my wife who had damaged her ring a couple of years ago. My wife was not traveling with me and I was nervous about making such a special purchase without her. Clovy was excellent to work with, the ring was exactly what my wife wanted and the size was perfect. Returning home from such a long trip with the perfect ring for my wife made a memory we will always cherish. Thank you Clovy for helping make such a special memory.
Alan and Colleen Sinclair
Alan and Colleen Sinclair
Écrit le 6 avril 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Tourist819647
2 contributions
nov. 2021
The service was extremley professional effecient, thanks to Zane in particular! I was immediately accomodated and my specific complex request fully understood.
Écrit le 12 janvier 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Joanne
1 contribution
avr. 2021
I recently purchased an engagement and wedding ring at this store and was thrilled with the advice and expertise of their sales consultant Suraya, in fact she went out of her way to match the two rings up and I am thrilled with the final result. A BIG thank you for making this exciting purchase an extra special one.
Écrit le 28 avril 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for your wonderful review. We will pass on your message to Suraya. We hope you are enjoying your ring. We hope to see you in store again soon. Have a sparkling day!
Écrit le 6 juin 2021
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
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Les revenus influencent le choix des expériences présentées sur cette page : en savoir plus.
* Risque d'afficher complet rapidement : selon nos données de réservations et les informations fournies par le prestataire au cours des 30 derniers jours, il est probable que cette expérience affiche complet rapidement sur Viator, une entreprise Tripadvisor.
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