Karmel Shuttle
Karmel Shuttle
3.5
De 00:00 à 23:59
Lundi
00:00 - 23:59
Mardi
00:00 - 23:59
Mercredi
00:00 - 23:59
Jeudi
00:00 - 23:59
Vendredi
00:00 - 23:59
Samedi
00:00 - 23:59
Dimanche
00:00 - 23:59
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Avant publication, chaque avis passe par notre système de suivi automatisé afin de contrôler s’il correspond à nos critères de publication. Si le système détecte un problème avec un avis, celui-ci est manuellement examiné par notre équipe de spécialistes de contenu, qui contrôle également tous les avis qui nous sont signalés après publication par notre communauté. Les avis sont affichés par ordre chronologique dans tous les classements.
3.5
281 avis
Excellent
139
Très bon
42
Moyen
26
Médiocre
9
Horrible
65
Cassandra C
1 contribution
janv. 2025 • En famille
Armarion, our driver, was outstanding! He arrived in a timely manner, was professional and very friendly. He loaded all our luggage, and made our ride extremely comfortable, by striking up conversation, and even asking if we were happy with the temperature of the van. Not to mention, the van was nest and clean.
Écrit le 6 janvier 2025
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
We are delighted to hear that Armarion provided outstanding service during your ride. Thank you for your feedback.
Écrit le 7 janvier 2025
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Nicole B
San Rafael, Californie8 contributions
déc. 2024 • En famille
I made reservation with Karmel through Walt Disney travel so that we could get a few hours at Cal Adventure before taking a noon flight home. I booked a 10am pick up. At 810 as we were about to get on Cars, Karmel called and said they would pick us up at 845. I corrected them and said our pickup was at 10. At 830 I got a text saying our driver couldn’t wait any longer and since we weren’t ready that they cancelled our service! I called and when I said, “I paid a premium for your shuttle,” the man said “Lady, you didn’t pay me anything, you paid Walt Disney. Call them, this is not my problem” and hung up on me! Never, ever again will I use Karmel Shuttle. I can’t believe Walt Disney uses them! Don’t risk it!
Écrit le 8 décembre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Hi NicoleB...,
I am so sorry to hear that your experience with our company has not met your expectations.
Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Please email us immediately (info@karmel.com) with your reservation details to further investigate.
Sincerely,
Andrew
Customer Service Manager
Écrit le 11 décembre 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Bernadette C
Philadelphia, PA114 contributions
nov. 2024 • En famille
We booked a shuttle from the LAX airport to our hotel in Anaheim. 45+ minute drive -- the driver was a safe driver and exchanged pleasantries.
The shuttle was clean, driver was personable and provided a step stool to get up/down into and out of the shuttle.
The shuttle was clean, driver was personable and provided a step stool to get up/down into and out of the shuttle.
Écrit le 23 novembre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you so much for taking the time to share your feedback! We're glad to hear that you had a safe and pleasant ride with our driver. It’s our goal to make every guest feel comfortable and well taken care of during their transportation experience.
We’d love to know if there’s anything we could have done to make your experience even better, as we’re always striving to improve and ensure every guest has a 5-star experience with us. Thank you again for your review, and we hope to have the opportunity to serve you again in the future!
Écrit le 25 novembre 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Connie W
1 contribution
nov. 2024 • En famille
Very disappointed with pricing. Our flight was scheduled to arrive at 7pm and booked the shuttle with this information. As our flight was delayed we were charged an extra $90usd as their shared ride service ends at 7pm (which we never would have made regardless as our flight only arrived at 7 pm). So ended up being a very expensive service. Our driver was lovely and we were happy with the ride, just not the pricing and the lack of information about this policy
Écrit le 6 novembre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Hello,
Thank you for your feedback. Your listing shows you purchased a Private Van. Please email us your complaint to info@karmel.com with your reservation details. We will be able to investigate this further. Thank you, Andrew
Écrit le 11 décembre 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Daniel S
Akron, OH10 contributions
oct. 2024 • En famille
The service was amazing. Great communication from Karmel. Had a message from them upon landing driver then texted and picked us up right after we got our luggage. The van was clean and our ride to Disney was very comfortable. I highly recommend them and would use them again.
Écrit le 28 octobre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our service. We look forward to serving you again on your next trip to Disney!
Écrit le 29 octobre 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
David W
9 contributions
From the time of our arrival from Australia into LAX our party of five cannot speak but very highly of all of the Karmel Shuttle drivers we have used thus far. We have utilised them four times now & their service has been excellent without fault. KS have been prompt, their drivers professional, their driving safe & their service delivery (loading & unloading) is managed carefully. We still have a further booking with KS & have no reservations whatsoever recommending them to others requiring their services.
Écrit le 16 septembre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for your review, David! We are happy to hear that you and your party have had such a positive experience with our drivers. We appreciate your recommendation and look forward to serving you again on your future travel!
Écrit le 1 octobre 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Michelle W
1 contribution
août 2024 • En famille
Both times our pre-booked service was “cancelled” and we had to re-pay for the exact same service. Very poor and rude customer service / dispatch. Wouldn’t recommend at all.
Avis sur : Transfert de départ de l'aéroport privé en van: du complexe d'Anaheim à l'aéroport de LAX
Écrit le 19 août 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
We are so sorry to hear about your negative experience. Upon further investigation, we discovered that another member of the party called us to cancel the reservation...not the person (Michelle) writing this review.
Écrit le 1 octobre 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
DRFH
michigan129 contributions
mai 2024 • Voyage d'affaires
My group of 5 used Karmel ride share round trip from LAX to Anaheim Hilton. It was a fantastic experience that was hundreds of dollars less expensive than other shuttle services. Ok the way in we were in a larger shuttle bus with other people and on the way back to LAX it was a private van. The drivers texted and called to see if we were ready and picked us up right on time. Great experience!
Écrit le 5 mai 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Navigate24315934819
États-Unis4 contributions
mars 2024 • En famille
We took a private van transfer from LAX to Universal Studio. The whole process from booking, confirmation, pickup and ride itself is very smooth. No issue to complain.
Écrit le 11 avril 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Jarrod A.
Hawaï348 contributions
Convenient, easy to book online via the company website, no hidden fees, professional drivers. This company was recommended by the Disneyland Resort for airport service from LAX to my hotel in Anaheim. I booked and paid for roundtrip service, in advance with ease.
I would recommend private car service if traveling with only 2 persons vs. ride share shuttle service. I reserved a black car sedan but both for transfers arriving and departing, I was given a mini black SUV to my surprise. The automobile was clean and comfortable. Temperature inside was just right. Complimentary bottled water for the ride. Both drivers were prompt, professional yet friendly, helpful with our baggage and, communicated via text/phone call extremely well when arriving at the pick-up location. I opted to tip the driver in-person vs. in-advance when booking the reservation. Remember to tip generously based on the amount of suitcases/bags and the level of service delivered + booked.
I have used this company twice, in 2022 and 2023 and was completely satisfied both times. I will book with Karmel Shuttle Service again on my next trip to Anaheim, CA.
I would recommend private car service if traveling with only 2 persons vs. ride share shuttle service. I reserved a black car sedan but both for transfers arriving and departing, I was given a mini black SUV to my surprise. The automobile was clean and comfortable. Temperature inside was just right. Complimentary bottled water for the ride. Both drivers were prompt, professional yet friendly, helpful with our baggage and, communicated via text/phone call extremely well when arriving at the pick-up location. I opted to tip the driver in-person vs. in-advance when booking the reservation. Remember to tip generously based on the amount of suitcases/bags and the level of service delivered + booked.
I have used this company twice, in 2022 and 2023 and was completely satisfied both times. I will book with Karmel Shuttle Service again on my next trip to Anaheim, CA.
Écrit le 16 février 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Has anyone travelled with children. Using the service. Do we need car seats on the transfer from the airport to the hotels. We are using a shared van/bus.
Rédigé le 25 décembre 2018
Karmel-EZ1996
Fullerton, Californie
Infants and children are NOT permitted to ride on the lap of another passenger!
Each passenger must have an assigned seat and seat belt...including infants. Please indicate the total number of children traveling. Infants must have an infant carrier and are not permitted to be held.
Please be aware that we DO NOT provide child restraint/safety/booster seats as there are several types and designs that are specifically designed to meet each child’s age, weight and height variables. It is the responsibility of the parent or legal guardian to bring a child restraint/safety/booster seat.
Rédigé le 25 décembre 2018
I am sorry i dont know. I used them in Anaheim and travelled to Universal Studios and back to Anaheim. They were excellent
Rédigé le 6 novembre 2018
Hi.. I am traveling next mouth staying at Torrance. Do you provide transport to Disney please? Thankyou:) Emma.
Rédigé le 4 juin 2018
Hi Emma. I don’t provide transport but I used Karmel Shuttle from Long Beach to LAX and were very impressed with both their service and promptness. Even though we were the only ones in the shuttle we were still charged like it was full. I booked and paid online. I would highly recommend them.
Rédigé le 4 juin 2018
For a pickup time from the airport, do you put the time your flight arrives or when you expect to be through customs?
Rédigé le 31 janvier 2018
do Karmel has toll free number or instant message capability cos it might be hard to find a free phone
Rédigé le 9 septembre 2017
Yes karmel do have a toll free number. However the only phones we could find were outside the bag area. It's crowded and hard to hear. If you don't phone it doesn't seem you get picked up. When we found one from landing at about 11oopm its the last thing you want any hassle with. We ended up phoning twice and eventually our one came with its number on the side and was told rudely she'd been driving around looking for us. Then things got worse....she pulled off the freeway on the way to Anaheim and was obviously lost. We were the only ones in the van so no excuse to pull off and drive around Norwalk. We eventually got to Anaheim one hour after pick up. Our transfer back to the airport wasn't good either..late pick up and just made it to the flight. Seems they didn't factor in early morning traffic woes. I wouldn't use them again but don't know they compare with others.
Rédigé le 10 septembre 2017
leave LAX at 19:15, would it be good to book round trip transfer or book single trip to hotel + shop till dropoff on the date of return？
Rédigé le 9 septembre 2017
They actually have a great program that will take you to the Citidel to shop before your flight. They will store your luggage and shopping bags in their VIP lounge. I did that before during Christmas time and it was such a nice relief to have somewhere to store my shopping bags. I didn't have to rush through all the stores with arms full of bags.
Rédigé le 12 septembre 2017
Hi
I there a free pay phone at LAX to phone Karmel Shuttle when you land at LAX? Only I get that impression from a few of the reviews...if so where do I go to find this?
Rédigé le 24 juillet 2017
Finding the Free Pay Phone was very hard, but we did spot one!
When you get through customs, and out into the arrivals area with all the public, the free pay phones were to the left at the very end of the building on the wall.
We could not see any in the baggage collection area which Karmel Shuttle advises..
Good luck! :)
Rédigé le 25 juillet 2017
I have booked 9 Passenger Van (Shared Van) through your website for my 2 guests.I give my credit card details for the payment.but until now, I don't see the transaction with karmel on my credit card billing statement.
will my guests need to show my credit card to settle the payment?or are you going to charge my credit card later after the ride's done online?
Rédigé le 16 décembre 2016
I was billed immediately but I booked mine 2 days before arriving. I received a confirmation email but I never had to show that or my card. I just tipped the driver in cash.!
Rédigé le 16 décembre 2016
Hi Phillip - I am the manager you spoke with on the phone while traveling on-board our van. The hotel made the reservation for you through our res system. Your credit card declined. We needed to double check your credit card number or receive a new form of payment from you.
If I recall, you were transferred directly to the airport without stopping. The driver was going to stop so you could resolve it with our office. This poor driver did not get paid by you for this service. I ask that you double check your credit card and you will see there are no charges, as the card was declined. But did the driver stop when asked to double check your card number for accuracy. Did the driver stop when you refused to provide us with a new card number? NO!
Once you see there were no charges I ask that you re rate our service on this site. You got picked up and dropped off at your destination for no charge. I think we went above and beyond for you and to receive a negative rating from you is wrong. Wouldn't you agree?
Rédigé le 20 mai 2016
Hi, I think there is some mix up here, You submitted this query 8 months ago, but I only travelled to the USA in December 2016 and also I made my reservation directly and not via the hotel.
Here is my credit card transaction.
01 Dec 2016
07:49AM KARMEL SHUTTLE SERVICE 07145628382 CA - $278.48 USD
Rédigé le 2 février 2017
Résultats 1-10 sur 12
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