Fat Tire Bike Rentals
Fat Tire Bike Rentals
5
De 09:00 à 17:30
Lundi
09:00 - 17:30
Mercredi
09:00 - 17:30
Jeudi
09:00 - 17:30
Vendredi
09:00 - 17:30
Samedi
09:00 - 17:30
Dimanche
09:00 - 17:30
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Contrôle des avis
Avant publication, chaque avis passe par notre système de suivi automatisé afin de contrôler s’il correspond à nos critères de publication. Si le système détecte un problème avec un avis, celui-ci est manuellement examiné par notre équipe de spécialistes de contenu, qui contrôle également tous les avis qui nous sont signalés après publication par notre communauté. Les avis sont affichés par ordre chronologique dans tous les classements.
5.0
76 avis
Excellent
74
Très bon
0
Moyen
0
Médiocre
0
Horrible
2
Anna
3 contributions
oct. 2024 • En famille
Fat Tire bike rentals is incredible! Very nice, and they have all the bells and whistles (Pun not intended). We felt very safe and had a great day. 10/10
Écrit le 1 novembre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thanks for taking the time to share your experience with us. So glad you had a great day!
Écrit le 25 novembre 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
M.Kelley
41 contributions
Great service and location to depart. Great instructions and bikes were sized appropriately for everyone. From the time we arrived to our departure was 15 minutes. Great for making the most of the day
Écrit le 2 octobre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thanks for taking the time to sharing some feedback about your experience with us. We are glad you had a great time exploring and enjoyed the full day.
Écrit le 3 octobre 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
JerseyJoePa
Freehold, NJ84 contributions
mai 2024 • En couple
This is our second time renting e-bikes from Fat Tire Bike Rentals and hope to get back out there in the future to go again. Chris did an excellent job instructing us on how to use the bikes and in directing us to the Vine Trail without having to contend with busy roads. The bikes are comfortable and easy to use and make for an enjoyable way to visit Napa County towns.
Écrit le 12 mai 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
It was great having you guys back. So glad you enjoy what we offer and it was nice to have some new people with you. Thanks for taking the time to share your experience again.
Écrit le 29 mai 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Karen B
2 contributions
mai 2024 • En couple
Super easy, nice bikes, really fun for a day of exploring.
We dropped in without a reservation. We were on our way with bikes in about 15 minutes. So convenient, being in downtown Napa. Close to the trail along the river and many great places for casual cycling. We’ll rent here again.
We dropped in without a reservation. We were on our way with bikes in about 15 minutes. So convenient, being in downtown Napa. Close to the trail along the river and many great places for casual cycling. We’ll rent here again.
Écrit le 8 mai 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Kathryn C
Northbrook, IL8 contributions
avr. 2024 • Entre amis
Outstanding experience. Customer service and advice is top notch. We had the perfect bikes for various skill and fitness levels. Traveling to the wineries was a breeze.
Écrit le 12 avril 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thanks for sharing your experience with us. We are so glad you had a great day and enjoyed the reccomendations
Écrit le 21 avril 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Victor W
Napa, Californie1 contribution
janv. 2024 • Voyage d'affaires
I hate leaving a negative review, but sometimes it’s our only recourse when we have bad experience. Chris agreed to work on my e-bike , I was having a issue with my bike not powering on. He agreed to do a video call with the company to try to troubleshoot. He told me he would charge me $100 an hour and that it would probably take a couple hours and I agreed to that. I got a call saying the bike was ready to pick up. When I got there, he told me he had no idea what was wrong with the bike and that he couldn’t fix it, then he handed me a bill for almost $500. I was shocked and asked if I could have a breakdown of the expenses. He scribbled some eligible handwriting on a piece of paper and handed it to me. It made no sense at all, something about working on my brakes. When I contacted the company, they said he never did a video call ,and the call that he made, he hung up halfway through never answering their questions, I still have no idea how he could’ve charged me that much money for doing nothing
Écrit le 20 février 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
2/27/2024
Hi victor, we are sorry you feel you have to leave a review also, as there is always 2 sides to how things have gone with your ebike.
We don’t like to go into detail on public reviews with customers, but this has gone to far against us, you have harassed us on our business phone, business email and any platform you can, and we need to share what has happened from our end. As a small business we strive hard to provide high quality service as noted in all other reviews.
You have now called, emailed and text us about this issue multiple times since picking up and paying for the work that we had completed. Then calling & emailing back and asking us to complete more work for you with Eva from china for conference calls and to answer her emails. Not to mention you verbally abusing myself in shop & on the phone, storming out of the shop angry as we were not able to fix your bike. The same bike you told me the company still owes you another battery for as they haven’t provided from the beginning what was offered to you.
Per my text to you: this is after you picked up your bike and paid for it after 2.5 hrs on calls and video calls with Eva from china: . This also includes the work prior to the calls that were made with swapping out the controller 2 times for you.
Text that was sent between us:
We are sorry you feel that way but again from the very beginning as I’ve stated in all my emails and voicemails we quoted you between $300 and $500 to even try to find a fix.
The recite issue you asked about and we also let you know we could provide you a new one, the brakes and other items on your recite were a bleed through the yellow carbon paper from the prior customers work.
We did speak with Eva in china on video and phone calls 3 different times, we never just hung up on her as you claim, we have the video/phone call records to show.
And you said “ whatever is needed I’m not computer or tech savvy and need the help with this voice call and other things.” So please do what is needed to try and fix my bike.
I let you know before I spent the time there would be a slim chance of fixing it, from the very beginning cause this ebike was bought online, with support coming out of china.
All of the activity and conversation between all customers at our shop are recorded for these reason as false accusation seems to accrue in shops. Please know our emails and conversations in the store all quote between $300-$500 for work and time.
You also let me know the other bike shop also tried to help and hand the bike for over 30 days and they too were not able to fix your bike.
We apologize for you feeling like we tried to scam you or not complete the work. We felt we had gone over all of the scenarios of the cost that could accrue and the chances of fixing the bike on video calls when china.
We tried our best to fix your ebike.
Thank you,
Chris
Écrit le 27 février 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Jim G
Lake Forest, Californie1 contribution
nov. 2023 • En famille
Highly recommend renting from Fat Tire Bike Rentals. We had a positive experience with Chris and his really cute daughter while getting indoctrinated with the bikes and their operation. We then had a fun ride through the vineyards stopping for lunch in Yountville.
We will plan on doing this again when next in Napa
We will plan on doing this again when next in Napa
Écrit le 21 novembre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
HI Jim,
Thanks for taking the time to leave a review about your experience with us. We knew you would have a great family day exploring the valley. Thanks for being patient with instructions and getting you all situated on the ebikes. We hope the rest of your travels are great and safe
Écrit le 22 novembre 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
chipbrake .
7 contributions
oct. 2023 • En famille
We rented two Rad City Step Thru ebikes for a full day and rode the Vine Trail from the Fat Tire Bike shop in Napa up to Yountville and back. We had an excellent time and easily navigated the trail and our winery visits using our cell phones. The scenery was absolutely beautiful and it was a perfect way to enjoy the fall day! Chris was so friendly and a great help in setting up our bikes and going through our itinerary to confirm we had a good plan (we started at 9 AM and returned the bikes at 6 pm closing). We highly recommend renting ebikes from Fat Tire and would do this again on a return trip!
Écrit le 30 octobre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thanks for taking the time to leaver a review about your experience. We are so glad you had such a fun day. Hope tthe rest of your trip was great.
Écrit le 11 novembre 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Dan D
1 contribution
oct. 2023 • En solo
Was excited about having a rad service shop in Napa been having problems with my trike, won’t buy another rad product by the way.
Was looking to purchase a brand new bike. I won’t buy from him.
His attitude should fit right in with rads poor customer service.
I’ll drive to Oregon to get my trike serviced before I take it to him.
Was looking to purchase a brand new bike. I won’t buy from him.
His attitude should fit right in with rads poor customer service.
I’ll drive to Oregon to get my trike serviced before I take it to him.
Écrit le 27 octobre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Hi Dan,
We are sorry you were so disappointed when you came into the shop. As I remember you were talking to me about how bad the Rad products are and how you wanted me to purchase you an electric bike with a side car for your dog. I had let you know that i do not have access to a company that sells side cars for dogs. You continued to yell at me about demanding an electric trike with a side car for your dog saying you will pay CASH and you don’t care how expensive it is. I continued to try and let you know that we don’t have access or know a company that sells a bike like that. We let you know we could service your RAD if needed, but we were not a Rad Power Bike Store. You were very angry with my answers and continued to yell and scream at me in the store and from the street while you were getting back on your trike.
We are a dealer of Rad, EBC & Retrospec, we are sorry we couldn’t find you the bike you wanted.
Écrit le 16 février 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Jess D
3 contributions
oct. 2023 • En couple
My husband and I rented bikes from Fat Tire Bike Rentals in downtown Napa and had the best time visiting 3 wineries on our own. The owner at the shop was super helpful when planning out our trip/ which route to take and getting us comfortable using e-bikes. They also set you up with everything you need, a basket, water, phone case, helmet, etc. The rental process, pick up and drop off was super easy and efficient.
Écrit le 23 octobre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for taking the time to tell us about your experience. We hope the rest of your trip was great.
Écrit le 11 novembre 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
We want to rent two ebikes to explore the wine country (probably in early Apr). Do we need to make a reservation or walk-in is good? Thank you!
Rédigé le 26 février 2023
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Les revenus influencent le choix des expériences présentées sur cette page : en savoir plus.
* Risque d'afficher complet rapidement : selon nos données de réservations et les informations fournies par le prestataire au cours des 30 derniers jours, il est probable que cette expérience affiche complet rapidement sur Viator, une entreprise Tripadvisor.
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