Kalea Spa
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449 avis
Excellent
357
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52
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9

Junko
1 contribution
déc. 2022
フェリーもスパも送迎者も何も予約されていなかった。問い合わせても誰も電話に出ない。スパのオーナーは6か月前にこのサイトを中止にしたと言っていた。オーナーと話して、スパとランチと帰りの送迎車だけは対応してくれた。ただ、帰りの送迎車はアルファードではなく、普通の車に乗り合い。 返金を要求する
Écrit le 1 janvier 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Dear Junko, Thank you for your feedback. As mentioned during your visit, we have turned off our Viator in mid 2021 mainly because the ferry ticket has increased from SGD 48 pre-covid to SGD 73 post-covid. Hence the price of the package no longer stands ever since the reopening of the Singapore - Batam ‘s border. We are not sure on the reason why you could still proceed with the purchase via Viator. My sincere apologies on this. Nevertheless, we are glad that we could still host you during your visit for the Spa Treatments, complimentary lunch and complimentary transport without any additional charge. We understand that you may have your funds being deducted to Viator for this transaction, please kindly contact us and we will be handling the refund of the shortfall, if any. Could you please kindly whatsapp us at our number at +62 812 99960011. My name is Fiona and I am the owner of the spa, I will be glad to attend to your enquiries re this matter. Thank you, Junko. Kind regards, Fiona
Écrit le 11 janvier 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Dmv19k
Singapour, Singapour116 contributions
déc. 2022
This place came highly recommended by my friends so i went here with my work colleagues. Communication prior to our arrival was prompt through whatsapp. I asked if they did lomi-lomi massage and admin said all their aromatherapy massages were lomi-lomi. Didnt think to question when we arrived.

it was 2 to a room. my masseuse was this tiny lady with very strong hands. she starts off to "crack my back" which shocked me cos lomi-lomi was meant to be very relaxing. i stopped her and had my friend translate and speak to her in bahasa. she didnt know what lomi-lomi was but my friend described it to her and my masseuse then changed her style. I have to say... it was so good! not exactly lomi-lomi(where i would fall asleep at the table)... but she really got the knots out of my shoulders.

90 mins for 34sgd is a really great price.

Will definitely be back again when i come to batam.
Écrit le 17 décembre 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Yo2lmot
Singapour, Singapour10 contributions
févr. 2020
i have been visiting kalea spa since 2017
I always went back to Kalea Spa for massage whenever i visit batam.
the massage is so good and affordable too
i feel so relax after 2 hours body massage and body scrub
I always recommend Kalea spa to my friend too
this time i brought my friend that never try body massage before
and yet she loving it .....
not only the massage is good but their costumer service is good too
their driver waited for me and my friend at batam center even though our ferry was delayed for more than 30 min.
and we reached the spa at 8.30 and yet we they still welcoming us with smile
and when we were choosing our treatment
they never say they closing at 10pm so i choose 2 hours massage
and we were finished at 11 pm which is pass their operating hours alr
and yet there still driver waiting for us to send us to our hotel
thats how good their service are
they willing to go for extra mile for their customer
thats what i love about KALEA SPA
i am going back again on 29 march
whoop whopp so happy
REALLY RECOMMENDED
Écrit le 4 mars 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.

Anum
4 contributions
janv. 2020
Staffs were very warm and friendly. The ginger honey drink was yummy. They even provided space if you would like to perform your solat (muslim prayers).
Écrit le 14 janvier 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Dear Danganum, Thank you for taking precious time off and writing us this invaluable review of our Kalea Spa. We are extremely heartened that you enjoyed the massage at our spa. We hope that you had an impeccable experience and we definitely would love to welcome you back soon. Warmest regards, Fiona info@kaleaspa.com
Écrit le 31 janvier 2020
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Syafiqah
1 contribution
janv. 2020 • En famille
Kalea Spa is truly the best place to go to unwind and relax. It was my second visit there. The place were beautiful and had a lovely atmosphere. The staffs were friendly and professional. They were prompt with their replies and were very helpful. The spa have various types of spa menus to choose from at an affordable price. They also have male masseuse to attend to male customers. Two-way transportation from the ferry terminal to the spa was also provided. Service was great; definitely a top class spa! Definitely would come again :)
Écrit le 8 janvier 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Dear Syafeecar, Thank you so much for sharing your experience at Kalea Spa. It is our great honor to be able to provide you with our spa services in Batam. Our team is delighted to hear that you enjoyed our facilities here and that you had a pampering time at our Kalea Spa. We are also glad to hear that you enjoyed the free transportation provided by us. We are looking forward to welcome you back again when you visit Batam. Warmest regards, Fiona info@kaleaspa.com
Écrit le 31 janvier 2020
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Melwsy
Singapour, Singapour70 contributions
janv. 2020 • En couple
Very mediocre massage skills. Steps seem random rather than well skilled. The scrub felt horrible too as it was too wet leaving me feeling cold
Écrit le 4 janvier 2020
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Dear Melwsy, Thank you for sharing your feedback to us and share it will fellow travelers. Your feedback is valuable to us as we can continue to improve ourselves to provide the best customer experience to all our guests. At Kalea Spa, our therapists go through extensive training prior to performing massage for our customers. We value your feedback and will continue to provide the best massage and spa experience at Kalea Spa. Re about your comments about being cold, we mix the scrub with warm water so that we can apply on your body and removed it easily after the scrubbing, hence the scrub will be slightly wet. For the aircon, we will work towards adjusting the best aircon degree to suit all customers. We are delighted to welcome you back again, Melwsy. Once again, thank you for your feedback to us. We will continue to work towards providing the best customer experience. Warm regards, Fiona (info@kaleaspa.com) Kalea Spa
Écrit le 31 janvier 2020
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

HangoutwithDani
Singapour, Singapour11 contributions
déc. 2019 • Entre amis
Booked a 3hr spa session with two of my girlfriends. Received an almost immediate booking confirmation. Staff arranged 2-way ferry transfer from Harbourfront Singapore to Batam Centre at a discounted fare, PLUS a 2-way transfer from Batam Centre to Kalea Spa. We arrived earlier than our intended slot and kind staff said we can start our spa session right away! (Subject to availability)
Room smells great and they played a light, soothing sound of Javanese flute. We were provided with disposable undies and a batik kimono to change into. During the massage, masseurs were attentive, professional and well-trained. It was the most comfortable and relaxing experience because not too long later, we three fell asleep!
At the end of the session, we were allowed to choose a complimentary beverage; soda/ Milo packets/ fruit juices from the fridge OR warm ginger tea.
On our way out, we met Fiona whom we learnt later was the owner of Kalea Spa. She overheard our conversation on “where we could have lunch”. She then instructed her driver to send us to a restaurant BEFORE finally sending us to the ferry terminal to catch our ferry home. All these without extra charges! This gesture has definitely impressed us. Kudos to “going the extra mile’ in service!
There was no hard selling of products whatsover. Just a recommendation for us to sign a free membership that entitles us to 30% off on our birthday months. Which we are SURE to return to be pampered again. Thank you so much for giving us this wonderful experience.
Écrit le 30 décembre 2019
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Dear HangoutwithDani, Thank you so much for sharing your experience at Kalea Spa. It is our great honor to be able to provide you with our spa services in Batam. Our team is delighted to hear that you enjoyed a 3 hours sessions spa with your girlfriends and that you had a pampering time at our Kalea Spa. We are truly glad to know that you had a relaxing time here and that you love our free transport provided. Please feel free to let us know if you have any enquiries about our spa or Batam island and we will be gladly to assist you. We are looking forward to welcome you back again when you visit Batam, HangoutwithDani. Warmest regards, Fiona info@kaleaspa.com
Écrit le 31 janvier 2020
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Muhammad firiman
Singapour, Singapour47 contributions
déc. 2019 • En couple
It started out with the booking 1 month before the session. I booked for me and my wife when i came across the promo. Spend 1.29Juta Rupiah = 120-129sgd /person and i got a 5.5hours spa treatment and on top of that i got 2 Two way transfer and 1 day land tour.

1. Batam ctr-Spa-Hotel(within city)

2. 12 hours Land Tour w driver (All Inclusive)

3. Hotel-spa-batam ctr

All of this is included for spending 1.29Juta rupiah/ person for 2 person packages. If you go more than 2. Max is 5. You can spend lesser per person to get the transport. Did i inform the transport use was Vellfire. Travel with luxury. Spacious and comfortable.

The receptionist was very accomodating in our request and changes.. Before this trip, i was looking at the review from Trip Advisor and saw the driver name Olick with all rushing i forgot to request for the driver but thank goodness, the driver was assigned to our booking.. A very friendly, honest driver.. Ask him where to get the best Layer Cake, kerepek and seafood he will gladly book and bring you there. He deserves all the compliment and praises. He is so efficient. Do ask for the driver by the name Olick and for the male therapist it will be Putra (he is very skillful)

In all, thank you Kalea spa for the amazing experience! Sorry as i have got no picture to attach here. Thank you everyone! Do send my regards to both of them!
Écrit le 21 décembre 2019
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Dear Muhammad_firiman Thank you for your great review about your experience at Kalea Spa. We are delighted that you had enjoyed your spa here with us and your kind words will be conveyed to our team at Kalea Spa. Olik and Putra are happy to hear that you have enjoyed your time at the spa :) both of them have been with the company for more than 3 years and have been well loved by our customers too :) We are also extremely glad to hear that you have enjoyed the Alphard/ Vellfire transport provided by our spa. It is a 7 seater and next time you can use the car for your family visit to our spa too and it will be free of charge :) We are looking forward to welcoming you as a regular returning guest and thank you for making us be part of your visit to Batam island, Indonesia. Warmest regards, Fiona info@kaleaspa.com
Écrit le 31 janvier 2020
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Faridah S
5 contributions
First time tried Kalea Spa with friends and had a wonderful time.Good massage with experience therapist and Spa staffs were friendly .Will definitely come again
Écrit le 23 novembre 2019
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Dear Faridah, Thank you so much for sharing your experience at Kalea Spa. We are delighted that you have enjoyed our spa with your friends :) We are looking forward to welcome you back again when you visit Batam. Warmest regards, Fiona info@kaleaspa.com
Écrit le 31 janvier 2020
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Angie
2 contributions
nov. 2019
This is my 3rd time to visit Kalea and enjoy our couple 3hrs of SPA and Massage.
With the free pick up and drop off from Kalea.
Recommend to all our friends when they visit Batam.
Écrit le 12 novembre 2019
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Dear Tantll, Thank you so much for sharing your experience at Kalea Spa. It is our great honor to be able to provide you with our spa services in Batam. Our team is delighted to hear that it is your 3rd time here at our Kalea Spa and that you enjoyed our 3 hours couple spa. We are also glad that you enjoyed our free pick up here at Kalea Spa. Our spa provides free transport using Toyota Alphard and Vellfire and can accommodate up to 7 person per car. We are looking forward to welcome you back again when you visit Batam. Warmest regards, Fiona info@kaleaspa.com
Écrit le 1 février 2020
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

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