Old Kempton Distillery
Old Kempton Distillery
4.5
De 10:00 à 16:00
Lundi
10:00 - 16:00
Mardi
10:00 - 16:00
Mercredi
10:00 - 16:00
Jeudi
10:00 - 16:00
Vendredi
10:00 - 16:00
Samedi
10:00 - 16:00
Dimanche
10:00 - 16:00
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Avant publication, chaque avis passe par notre système de suivi automatisé afin de contrôler s’il correspond à nos critères de publication. Si le système détecte un problème avec un avis, celui-ci est manuellement examiné par notre équipe de spécialistes de contenu, qui contrôle également tous les avis qui nous sont signalés après publication par notre communauté. Les avis sont affichés par ordre chronologique dans tous les classements.
4.5
181 avis
Excellent
147
Très bon
20
Moyen
7
Médiocre
3
Horrible
4
Aussietravellers1
Brisbane, Australie156 contributions
oct. 2024 • En couple
Amazing historical house and distillery, we did a quick tour and as we were the only ones we had a "private tour" very enjoyable. A tasting afterwards also very enjoyable and worth the drive
Écrit le 17 novembre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Good Morning,
Thank you so much for taking the time to leave us your feedback.
It was an absolute pleasure to host you and we hope you can visit us again soon.
Kind Regards,
Erin Cole
Marketing Manager
Écrit le 24 novembre 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
steviejw2024
Queenscliff, Australie1 contribution
nov. 2024 • En famille
Connor was a terrific and informative guide to the historic Old Kempton Coaching house distillery. We thoroughly enjoyed our tour and lunch in this beautiful old place.
Écrit le 7 novembre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Good afternoon Steve,
Thank you for taking the time to visit us at Old Kempton. We truly appreciate you also taking the time to leave us your feedback. Feedback is a vital part of our experiences and customer service in Cellar Door as we strive to ensure all customers enjoy their time with us.
We are glad that Konnor provided your with such a great visit and we will be sure to pass on your kind feedback to him.
As we are intent on providing a 5 star experience, we would truly appreciate if you could provide us some feedback on how to turn your 4 star review into a 5. We take all reviews onboard and want to give you a 5 star experience on your next journey to Kempton.
Please reach out to us by email erin@oldkemptondistillery.com.au or calling us on 03 62593082.
Enjoy your weekend and we hope to see you again soon,
Kind Regards,
Erin Cole
Marketing Manager.
Écrit le 7 novembre 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
dgc19642017
Stawell, Australie1 contribution
sept. 2024
We arrived on a cool Saturday morning and we warmly welcomed by the staff. The tour was very informative and our tasting boards were clearly described. Our charcuterie board was terrific and allowed us to taste some local treats. I would recommend the opportunity to come and try.
Écrit le 27 septembre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Good afternoon,
Firstly, thank you for taking the time to stop into our beautiful little town. It was pleasure to have you join us on Saturday and we are so glad to hear you enjoyed your experience with us.
We hope you can visit us again soon.
Please don't hesitate to get in touch if we can help with anything else,
Kind Regards,
Erin Cole
Marketing Manager
Écrit le 29 septembre 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
bernadette h
Hastings, Australie25 contributions
juil. 2024 • En couple
What an amazing informative tour. Thorougly enjoyable and we learned so much about the process and questions answered with obvious knowledge of hands on expertise. The staff were incredibly welcoming and the manor house itself was beautifully maintained beyond belief. The tastings and the delicious food were a testment to the distillery and complimented all that we had learned on our tour. We had the best time and highly recommend this experience as a must for anyone.
Écrit le 11 juillet 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Good Morning,
Thank you for taking the time to leave us such wonderful feedback. It is so important for us to hear how a visitor enjoys their time with us we so can continue to improve upon each visit!
It sounds like you had a wonderful day and I have passed this feedback on with great joy to the team on the day you spent with us.
Have a wonderful week - let's hope this rain clears up!
Kind Regards,
Erin Cole
Marketing Manager
Écrit le 14 juillet 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
851rosss
Côte Dorée, Australie3 contributions
mai 2024 • En couple
We were returning to Hobart from the East Coast and decided to pop into the Courtyard for a snack. It is a very pleasant area, we had been there on previous occasions. We chose the Ham and Cheese toasty plus beverage. The toasty was awful. Two slices of white bread from the packet with very little ham or cheese. The menu also listed some special chutney. If there was any there we did not taste it. The toasty was slapped on the plate with no garnish whatsoever. From memory it was $17, very poor value.
Écrit le 7 mai 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Good Morning Ross,
Thank you for taking the time to leave us feedback. We appreciate you going out of your way to leave a review on Tripadvisor. All feedback is taken seriously and used as an opportunity to improve our offerings and connect with our customers. Although it is much easier to discuss things when they happen so they can be redeemed immediately, we can understand if time didn't allow this and hope we can clear things up here instead.
We would love to speak to you in regard to this matter as we believe there may be some confusion as to what you ordered and, as you didn't speak to anyone on the day, and you finished your meal and then left, we did not have an opportunity to find out if you were satisfied with your meal before you left. It is important to us that our customers are happy and satisfied and we always try to ensure we have a conversation with visitors before they leave.
From the sale record, you purchased a pot of tea, a bottle of sparkling Tasmanian water and a regular (from the kids menu) toasted ham and cheese sandwich. In total you paid $17, however the toasted sandwich was only $8 of this sale. The kids toasted sandwich is served on plain white bread with ham and cheese with no extras/sauces or garnish. It was specifically added to the menu to give children a simple and easy to eat option, or those that just want a light afternoon snack with "no fuss". It is deliberately kept "simple" based on feedback from our customers. The bread used for these toasties is plain white bread from Manna Bakehouse in Moonah.
On our standard menu we also offer a "Gourmet Toasted Sandwich" with two options - a vegetarian option and a meat option. Both are $14. These are served on thick cut high top sour dough from Manna Bakehouse, a local bakery that makes it fresh and delivers to us each week. They are as described below.
Spinach leaves, sundried tomatoes, Ashgrove cheese with
Range Tasmania's beetroot and walnut chutney OR
Spinach, Tasmanian shaved ham, Ashgrove cheese with
Range Tasmania's green tomato & pepperberry pickle.
Our full menu can be found here for context: https://www.oldkemptondistillery.com.au/wp-content/uploads/2024/02/Menu-update-Feb-2024.pdf
We would truly appreciate if you could get in touch directly by either calling 03 6259 3082 or emailing me back at erin@oldkemptondistillery.com.au so we can clear any other issues up and so we can ensure this doesn't happen again. As mentioned, we want only to ensure our customers are satisfied with their visit but cannot do so without being either spoken to on the day or contacted after the fact. We strive to provide an experience in our Cellar Door, Distillery and Café that matches the pride we feel in our business.
We hope to hear from you soon, and hope that one the other occasions you visited we managed to showcase our values to you.
Kindest Regards,
Erin Cole
Cellar Door Manager
Écrit le 16 mai 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Lorraine L
8 contributions
mars 2024
We thoroughly enjoyed the tour, tasting and lunch at Old Kempton Distillery and especially enjoyed the commentary and history as told to us by the tour guide for the day. The history of the house was fascinating and gave us a real understanding of the town and its early settlement. Thank you to all for a great day.
Écrit le 6 mars 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Good Morning Lorraine,
Thank you so much for taking the time to visit us, share your photos and write such a lovely review.
It was our pleasure to host you and we hope you can visit us again soon,
Have a terrific rest of the week,
Kind Regards,
Erin Cole
Marketing Manager
Écrit le 11 mars 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
donjones17
Greater Hobart, Australie1 contribution
févr. 2024
our visit started with a lovely welcome follow by an interesting tour and great food and drinks. The you g man who spoke about the widkey was very knowledgeable and answered every question.
Écrit le 24 février 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Good afternoon Don,
Thank you for taking to time to visit us and leave such lovely feedback.
It was a pleasure to have you visit and we hope you can come back soon,
Kind Regards,
Erin Cole
Marketing Manager
Écrit le 28 février 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Piglethead
Auckland, Nouvelle-Zélande96 contributions
févr. 2024 • En couple
Hubby and I visited on a Monday recently after reading about The Old Kempton Distillery in a Booklet at our accommodation & that's how we stumbled across this gem. Just a minute or two off the main highway on the way to/from Hobart and or Launceston. It was quiet as it was a Monday and Hannah and her sidekick young man expertly juggled looking after the approximate 4 groups of people partaking on that day. Hannah was an absolute delight. Because it wasn't too busy she really went the extra mile to make us feel like valued customers. We did not buy any whisky as, yes, it was expensive, but Hubby purchased some whisky glasses and we enjoyed looking around the building, using the HUGE toilet/throne and the lunch was yummy (catered for gluten free toasties for myself & hubby enjoyed his Whisky flavoured pie, followed by tea and scones with jam and cream - oink) and NOTHING was too much trouble for her. I wanted to give her a tip as the service was so excellent but she politely declined so I promised I would do this review instead. Absolutely LOVED our visit and highly recommend it. If you want a HUGE menu to pick from and don't like the idea of perhaps waiting a few minutes for a staff member to get to you when you arrive then it wont be for you, but if you are happy to go with the flow you will hopefully enjoy it as much as we did.
Écrit le 12 février 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Good Morning,
I hope you are having a splendid week!
We would like to thank you for taking the time to leave such a wonderful review. You both left a lastly impression on both Konnor and Hannah when you visited- they both remarked that it was a joy to serve you.
Your review means so much to us as a small business and team - we love nothing more than knowing what we are getting right and what we can improve on. We truly appreciate your honest feedback.
Thank you for sharing your time with us. We really hope you can visit us again soon.
Kind Regards,
Erin Cole
Cellar Door Manager
Écrit le 14 février 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Kathleen M
Hobart530 contributions
févr. 2024 • En couple
Took my partner here for his Birthday a few years ago and was very impressed at the time with the shared platter.
So being his birthday again today, I took him here again.
Was NOT HAPPY with the platter this time. It was not as good as previous, and not worth the money. There was no bread served (like the last time) just some dry crackers. I asked for some bread and was presented with 5 very tiny pieces of bread with melted butter.
Meats were sliced salmon, pastrami, gerkins (none of which I eat), some roast beef, tasteless button mushrooms, grapes, 2 types of cheese, dried tomatoes, fresh baby tomatoes, slices of pickled onion.
NO serviettes were available, and to top it all off, my partners beer wasnt cold.
Won't be supporting them again.
So being his birthday again today, I took him here again.
Was NOT HAPPY with the platter this time. It was not as good as previous, and not worth the money. There was no bread served (like the last time) just some dry crackers. I asked for some bread and was presented with 5 very tiny pieces of bread with melted butter.
Meats were sliced salmon, pastrami, gerkins (none of which I eat), some roast beef, tasteless button mushrooms, grapes, 2 types of cheese, dried tomatoes, fresh baby tomatoes, slices of pickled onion.
NO serviettes were available, and to top it all off, my partners beer wasnt cold.
Won't be supporting them again.
Écrit le 12 février 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Good Morning Kathleen,
It was a pleasure, as always, to talk to you through Facebook and to hear you would be joining us to celebrate your partners birthday (for the second time around!).
We pride ourselves on both our customer service and our experiences so it is disappointing to hear that we weren't able to live up to your past experience with us, which from memory you were very pleased with.
It is always unfortunate when prices have to go up however we have done our best to keep them the same as long as we can. In fact, over the past 3 years we have only put our antipasto platters up by $2, despite the rising costs of the produce on them. We have also kept our support of Tasmanian small businesses on our platters - we use Tasmanian pickled onions, Tasmanian cheese, Tasmanian salmon and Tasmanian condiments that are all made locally. Our platters vary slightly per season, particularly the fruit offering, however our platters contain, and always have, an array of meats, cheeses, condiments and produce. We always do our best to cater to food intolerances, or even foods a person just doesn't enjoy, and we offer to switch items out if a customer requests they be left off. In this case, there was no mention made to the team that you didn't like particular things mentioned on the menu as part of the antipasto platters.
We sincerely apologise if you were not provided serviettes or bread in a timely manner for your platter and appreciate your feedback on this. Due to your feedback, we are able to focus on ensuring our systems are checked and up to date so this doesn't happen again. Sincerely - without feedback we cannot improve so thank you for passing that on.
We also apologise that your partners beer wasn't cold. We honestly have no reason or rhyme as to how this has happened, our fridges are all set to the right temperature and checked daily, but we will ensure it does not happen again by upping those checks before a drink is served.
You and your partner are long-term customers of Old Kempton, and based on your feedback through Facebook, have always enjoyed your time with us previously.
We hope you can understand that mistakes happen and we hold ourselves to high standards. You will note our reviews on Tripadvisor at at 99% 5 star reviews - it is something we are extremely proud of.
As a small business, in a small town, supporting other small businesses with our offerings, reviews are extremely important and we would appreciate the chance to change your mind and show you that your other visits to us are what we strive for. Please don't hesitate to contact us directly, even if that is through Facebook, and let us show you our 5 star hospitality on your next journey to Kempton.
My email is erin@oldkemptondistillery.com.au if you'd like to talk to us.
Kind Regards,
Erin Cole
Cellar Door Manager
Écrit le 14 février 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
mikevicpark
Perth, Australie1 contribution
déc. 2023 • En famille
The tour and tasting at Old Kempton Distillery was great. The guide was very knowledgeable and we got try some really old whiskey out of the barrel. Thoroughly recommend it.
Écrit le 23 décembre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you so much for taking the time to leave us such a lovely review.
We are pleased to hear you enjoyed your experience and we can't wait to have you back again soon.
Have a wonderful Christmas season,
Kind Regards,
Erin Cole
Cellar Door Manager
Écrit le 26 décembre 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
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