Losehill House Spa
Losehill House Spa
4.5
De 10:00 à 18:00
Lundi
10:00 - 18:00
Mardi
10:00 - 18:00
Mercredi
10:00 - 18:00
Jeudi
10:00 - 18:00
Vendredi
10:00 - 18:00
Samedi
10:00 - 18:00
Dimanche
10:00 - 18:00
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4.5
63 avis
Excellent
41
Très bon
13
Moyen
6
Médiocre
3
Horrible
0
Yesmaam
4 contributions
My mum and I booked to have a spa day here (we have previously been twice before but years ago) my mum doesn’t live in the UK so when she was visiting me we decided to treat ourselves to a spa day and thought nothing would be better than out in the country at Loose Hill.
I must day, the food was delicious, and the massages were great, in fact my mum said it was one of the best she had ever had!
However this was let down by the staff, the welcoming was a little subdued, we were almost looked upon as an inconvenience. What really knocked us was the staff member who took our coffee order from meters away from us, there was no hello and no smile, and she scooted off as soon as we’d said what we wanted (although it all seemed rushed), my mum asked for water when she came back with our coffee’s and she seemed annoyed by this (we didn’t understand the annoyance). Then she brought one glass for both of us, she had spilled some on the tray and when placing the glass down it dripped all down my legging and shoe, I dont think she even noticed as she rushed back to her colleague in the corner of the dining room. It became clear that we had interrupted her breakfast/dinner? as she looked extremely unhappy and continued eating her half plate of food. I am sorry that you had your break interrupted and if this had happened to me at work then I would be a bit miffed too, but that was not mine or my mum’s fault.
The staff just seemed so unenthusiastic and were just 'meh', no smiles, no polite conversation, and unfortunately this does dampen the mood a little, especially when you had paid a good amount of money for a luxury spa day.
On a good note…the jacuzzi outside is phenomenal and the perfect temperature, it was a cold day so this was gorgeous!
I must day, the food was delicious, and the massages were great, in fact my mum said it was one of the best she had ever had!
However this was let down by the staff, the welcoming was a little subdued, we were almost looked upon as an inconvenience. What really knocked us was the staff member who took our coffee order from meters away from us, there was no hello and no smile, and she scooted off as soon as we’d said what we wanted (although it all seemed rushed), my mum asked for water when she came back with our coffee’s and she seemed annoyed by this (we didn’t understand the annoyance). Then she brought one glass for both of us, she had spilled some on the tray and when placing the glass down it dripped all down my legging and shoe, I dont think she even noticed as she rushed back to her colleague in the corner of the dining room. It became clear that we had interrupted her breakfast/dinner? as she looked extremely unhappy and continued eating her half plate of food. I am sorry that you had your break interrupted and if this had happened to me at work then I would be a bit miffed too, but that was not mine or my mum’s fault.
The staff just seemed so unenthusiastic and were just 'meh', no smiles, no polite conversation, and unfortunately this does dampen the mood a little, especially when you had paid a good amount of money for a luxury spa day.
On a good note…the jacuzzi outside is phenomenal and the perfect temperature, it was a cold day so this was gorgeous!
Écrit le 13 septembre 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank-you for the feedback - we have discussed your comments and the team are very concerned as they are usually incredibly friendly and welcoming. I can only apologise for the level of service in the lounge, and reassure that this is not the usual experience. I am rellay pleased you enjoyed the spa treatments, food and the hot tub.
Écrit le 27 octobre 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.
Laura Griffin
Holmfirth, UK5 contributions
févr. 2024 • Entre amis
Such a wonderful experience from start to finish. The staff were so friendly, welcoming and attentive. Not only were the spa facilities clean and well-maintained, it was also very quiet, although we did go on a Sunday. The massage treatment itself was five stars!! We were so happy with the food - homemade bread, delicious soup and plenty of veggies to go with the main (tarte tatin). Overall, a memorable day which was really good value for money and made even better by how attentive and lovely the staff are. We will be back!!
Écrit le 11 février 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Jackie I
13 contributions
Just had a relaxing half day spa experience today. It was snowing heavily before we set out but we're reassured by the staff when we phoned to query weather conditions in Hope. Throughhly enjoyed the pool but the sauna and hot tub felt extra special as it was snowing! Facials were fantastic, extremely relaxing and the experience finished with a gorgeous lunch. The staff kept us up to date with road conditions. Thank you to all the staff.
Écrit le 8 février 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Roger S
7 contributions
mars 2022
We stayed for 2 nights for my 50th birthday treat, the breakfast and dinner deal. We chose the location because you can do some great walks from the doorstep in lovely scenery. This was our first visit to Losehill and we thoroughly enjoyed it. Our room (superior) was of a good size and very comfortable. The quality of the food was excellent. In the evening you get a choice of 4 different starters and 4 different mains and 4 different desserts. Once they were aware my wife was vegetarian they brought out another menu with several choices for her. The breakfast was excellent also. The spa facilities are small compared to a large hotel with an indoor pool, indoor steam (which wasnt working unfortunately), sauna hut outside and outdoor hot tub with views over the hills. You book an hour slot for the Spa so it doesn't get too busy. The staff are very friendly and helpful. Overall would recommend Losehill and we are sure to return.
Écrit le 31 mars 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Saimco
Derbyshire, UK2 contributions
The highlight of my daughter’s and my half day spa booking was our lunch! The restaurant has a lovely setting with views across the gardens to the hillside beyond. It is tastefully decorated with comfortable seating, white tablecloths and unlike many restaurants, nice and warm. The food and service in the restaurant was outstanding - by far the best we’ve had in a long time. The algae massage treatments we had were very good too. We found the spa facilities small and a bit under whelming - the pool area is pleasant enough and a great view from the outside hot tub but unfortunately our visit was marred by the only other couple there who, whilst willing to share, didn’t seem to understand that it might be polite to allow us some time in it by ourselves and must have spent almost the entire duration of their spa time in the hot tub. Perhaps a notice to remind such thoughtless people of spa etiquette might be a good idea?
Écrit le 13 mars 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
alisonbeattie88
1 contribution
We came for a spa day with lunch and a treatment. We had a wonderful time and will definitely be booking again. Food was great, treatment was great, perfect surroundings and the service was very good.
Écrit le 11 mars 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
H667UMjaninem
Manchester, UK2 contributions
I booked a spa day at Losehill as a thank you for a friend. I couldn't fault it. The location is stunning. All staff were attentive and informative. The massage was professional and very relaxing. The food was outstanding. We didn't stay the night, so I can't give a review for the rooms.
Écrit le 12 décembre 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Sue R
Middlesbrough, UK40 contributions
Went for a spa day for my daughter's belated 50th birthday. We both loved the food, the atmosphere and the spa facilities & can't wait to go back. The only snag was the unavailability of a taxi - there is only one in the area. We managed to walk from the station but some info on the hotel website about this would be helpful.
Écrit le 3 novembre 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Jeremy S
Busbridge, UK78 contributions
oct. 2021 • En couple
Interesting 3 day stay, beautiful location, great staff friendly & welcoming however we didn’t get on with the restaurant! Breakfast was fabulous but the evening meals very disappointing- the formula employed obviously works as the restaurant was pretty full each night but for us it was limiting with restricted options often repeated from one night to the next. Starters & mains were heavily salted (which we complained about), quantity was small (no good if you want a feed after a 8 hour hike that day & vegetables sadly priced as a extra) and for 2 out of 3 meals had to return food to the kitchen!
Also be wary if you book the Edale Suite - the laundry lorry backs down the road right outside your window at 6.30am with reverse bleepers going & radio blaring not the best wake up call!!
So to spend £1000 on a 3 night stay and feel disappointed is a shame - lovely for the right people but disappointing for us
Also be wary if you book the Edale Suite - the laundry lorry backs down the road right outside your window at 6.30am with reverse bleepers going & radio blaring not the best wake up call!!
So to spend £1000 on a 3 night stay and feel disappointed is a shame - lovely for the right people but disappointing for us
Écrit le 13 octobre 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Palerose
Reading, UK95 contributions
We didn’t know what to expect as booked the only place within a reasonable drive offering spa days to treat ourselves on our 10 year anniversary whilst holidaying for the week in the Peak District. Throughout our time and on the way back we kept saying to each other how lovely it was. Friendly reception staff, lovely welcome coffee, we had the pool to ourselves for half an hour then in the hot tub with spectacular views, at any time there were only 4 people in the spa so no fighting to get to things, the masseuse was lovely (thank you Lisa for friendly chilled service and the most relaxed I’ve felt in many many months) - I had the face and body discovery and my knots have been kneaded out and the facial was pure heaven. Lunch was equally lovely, a lot of choice and an array of soft drinks and non alcoholic alternatives. Simply lovely, thanks for an amazing spa day!
Écrit le 15 septembre 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
We got a really good offer online for £50 per person.
Rédigé le 25 mai 2018
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