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Emerald Beach Hotel Questions et réponses

Our room was really nasty with someone panties left beside the bed, food on the carpet and the bathroom not cleaned. Is this type of cleaning typical of your hotel? Are there plans for an upgrade of the hotel? It has a great location, but the paint chipping, holes in ceiling tile and unclean room is a turn off. Is this typical, and when will you upgrade this old hotel?

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4 réponses

Montgomery, Texas
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Was gross. My husband was upset from the moment we walked down the hallway to our gross room. The hotel just needs to close while upgrades are done. Hiring people who care would help, but leadership from management would help, even this old place.

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I think you meant to send this to hotel staff. I stayed at the hotel in March and they were doing a lot of upgrades to the hotel on first floor. We didn't have any issues with cleanliness of our room, but hotel was in need of some upgrades. Location is great, but not a four or five star hotel. Sorry to hear you had an unpleasant experience.

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Kirby, Texas
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I agree great location and we had to go and ask for housekeeping to clean our room. When they did I went behind and Clorox.

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Yes this hotel have a great location but it's need renovation for sure.

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