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Little Arches Boutique Hotel

Voyageur (706)
360
Panoramas (5)
Piscine et plage (219)
Attestation d'Excellence

Infos pratiques

Nº 1 sur 51 hôtels à Barbade
Emplacement
Propreté
Service
Rapport qualité / prix
Attestation d'Excellence
Équipements de l'établissement
Piscine
Service en chambre
Parking gratuit
Restaurant
Internet haut débit gratuit (Wi-Fi)
Bar/lounge
Spa
Concierge
Navette aéroport
Personnel multilingue
Petit déjeuner disponible
Piscine extérieure
Service de blanchisserie
Plus
Équipements de la chambre
Climatisation
Réfrigérateur en chambre
Chambres non-fumeurs
Suites
Bon à savoir
CATÉGORIE D'HÔTEL
STYLE D'HÔTEL
Joyau caché
Charmant
Liens de l'hôtel
Visiter le site de l'hôtel
Prix spécial:20 % sur le tarif de la chambre
932avis
30Q/R
1astuce pour la chambre

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Note attribuée
  • 810
  • 83
  • 25
  • 10
  • 4
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surtout ne pas prendre la chambre Deluxe avec vue Océan, 2ème prix le plus cher de l'hotel! car vous n'aurez pas de balcon ni terrasse, la chambre est plutôt petite avec un dénivelé de 5-6 marches coupant la chambre en deux, avant de voir l'océan vous verrez surtout le parking
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Réponse de Twinmomma, Owner de Little Arches Boutique Hotel
A répondu le 21 juil. 2016
Dear tdorison (aka "Lynntoshi" per your other review in July 2016 which says virtually the same thing), I normally attempt to maintain a professional attitude in responding to reviews but have to admit such professionalism fails me when it comes to you, your reviews and your behavior while at Little Arches. What I really must ask is your end game? This is the first of your two reviews. Your stay was in January and yet you see fit to post a review in April and July 2016. In short- you did not like your room and, as we were fully booked, we couldn't move you to a different room. You felt your room did not have a patio area, which it does. Yours is the first and only complaint we've ever received to this effect. My mother was dying in ICU in hospital while you were here, as we were forced to tell you. She died the day after you left. Nonetheless you DEMANDED I come to the hotel in person to deal with your complaint even though I was in touch with my GM who discounted your room rate to compensate for your "disappointment" (outrage). Your tantrum at the front desk was so upsetting that you reduced my GM to tears, and then you had the nerve to write to me personally to complain about her! It was explained to you numerous times that my mother was dying and that she was an integral part of the Little Arches family (she was the office manager for many years and a close friend of many of our staff) therefore it was a difficult time for you to speak to me personally, and all you did with that information was criticize Sandra, my GM, for her tears when you were shouting at her at the front desk. We are a tiny hotel with only 11 hotel staff and we treat our guests like family and for the most part they treat us like family also. In fact, many of our guests attended my mother's funeral. It is a pity you do not share the same ethos and I think we can all agree that Little Arches was not the place for you as you were determined to make your annoyance at your room description the focal point of everyone's day when we were all trying to deal with a very difficult situation. I do not apologize for our treatment of your complaint- we even offered you free transportation to wherever you'd have preferred to be. You say in your reviews that no compensation was offered but we all know that's not true. You also refused to leave your room although we had other guests waiting to check in, this speaks volumes on how you treat people. Our staff treated you with extreme professionalism and very much DID care in spite of your shocking displays. It's just as well that I did not come to the hotel to speak to you as I seriously doubt I could have maintained my composure given the circumstances and the fact that you were determined to maintain your upset even though you CHOSE to remain at Little Arches even after we looked into other properties for you and offered you complimentary transportation. I have no idea why you are writing several reviews about the very same thing when we did all we could go for you while you were with us. To anyone else reading this, please understand we are a small hotel with a small staff who are intimately acquainted with one another and also with many of our guests. It is not your "typical" hotel in that the personal relationship we build with our guests (friends) is of paramount importance to us. You'll see this reflected in so many of our reviews and in the fact that we have such a huge repeat guest base. We've been a part of one another's family events, weddings, births and even deaths. We aren't used to being attacked in such a personal and unreasonable manner and, while we are a very professional company, there are some things just so offensive to us as people that I feel there was no other way to respond to this reviewer.
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Nous y avons séjourné en Septembre dernier et avons tout particulièrement apprécié le service ainsi que la vue de cet hotel. Les chambres sont spacieuses, propres et bien équipées. La plage, à 3 minutes à pied est magnifique, l'hôtel y installe des transats pour ses clients! La
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+1
Quand nous sommes arrivés à l'hôtel nous avons été accueillis de façon très chaleureuse par le personnel. Un petit cadeau de bienvenue (gâteau du pays, mignonnette du rhum local) nous attendait sur la table de la chambre. La chambre, cosy, décorée avec charme dans des tons
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+1
Nous avons passé 7 jours de notre voyage de noces dans ce magnifique endroit. Après un voyage un peu mouvementé (retards, connections manqueés etc...) notre voyage ne commençait pas sous les meilleurs cieux, mais à notre arrivée tous ces soucis se sont envolés! Merveilleusement
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L'accueil surpassait de loin tout ce que nous avions eu jusque là et annonçait un excellent séjour de 7 nuits. Nous sommes allés à Little Arches pour notre lune de miel. À notre arrivée, nous avons été accueillis par de délicieux cocktails offerts par un personnel incroyablement
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Précédent
FOURCHETTE DE PRIX
239 $US - 408 $US (Selon les tarifs moyens d'une chambre standard)
AUTRES NOMS
hotel little archeslittle arches christ church
ADRESSE
Les CaraïbesBarbadeChrist Church
NOMBRE DE CHAMBRES
10
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