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Hotel MangleX

Voyageur (62)
Chambre et suite (21)
Piscine et plage (6)
Infos pratiques
Rapport qualité / prix
Équipements de l'établissement
Internet gratuit
Parking gratuit
Piscine extérieure
Service de blanchisserie
Équipements de la chambre
Bon à savoir
1astuce pour la chambre
Note attribuée
  • 38
  • 15
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  • 2
  • 6
Période de l'année
Type de voyageur
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  • français
Nous avions choisi de faire un vrai eco-logde au coeur de la mangrove et c'est tout à fait ce que le Manglex nous a offert. Un lieu simple et préservé au coeur de la mangrove avec une dizaine de cabanes en bois. Le lieu est charmant, avec à l'entrée une petite piscine. Les
Petite cabanes mignonnes dans la mangrove. Au calme. Bon petit déjeuner. Cenote publique : nous avons eu un groupe de 15 jeunes américains tres bruyant au même moment qui ne faisaient pas parti de l'hôtel. Dommage. Attention aux mithes. Cette partie de Tulum n'est pas la plus
Nous avons été très déçus !!!! Hôtel ecolo ? Bruit du groupe électrogène toute la nuit, un petit déjeuner nul ( 4 tranches de pain de mie un peu de beurre ), une plage qui est accessible en devant traverser un hôtel, un linge de lit puant. Bref RIEN d'autre à ajouter !!!!
Réponse de baXar_PDLC, Public Relations Manager de Hotel MangleX
A répondu le 11 janv. 2017
Our job is to facilitate that you live a great experience within the beauty that surrounds mangleX and we are very sorry that we didn´t get to transmit all the virtues that you could live here. We offer you a sincere apology for not meeting your breakfast expectations and the details of humidity in your blankets and whites. We can assure you, we will take care of those details and make sure to get better communication with our visitors as these details are easily resolved, provided there is good communication. Thank you very much for your visit and many more thanks for taking the time to write to us to realize ALL we can improve.
Malheureusement pour nous ces petites cabanes très jolies fut une déception alors que nous voulions finir notre voyage Mexicain en beauté! Nous avons choisi MangleX pour le prix préférentiel qui nous avais été annoncés par email au départ et qui n'a malheureusement pas été
A répondu le 3 nov. 2015
Hello, thank you very much for your comment, we always welcome our guest feedback and greatly appreciate your point of view so we can make improvements to ensure our guests are happy and comfortable at all times. First of all, I feel extremely sorry for all the inconvenience you experienced during your stay, although it would have been lovely to receive this feed back while you were staying with us so we could have immediately helped to sort out the problems you mentioned. Our hotel is located in a delicate eco-system right next to the Sian Ka'an Biosphere and we are very conscious about protecting our environment, because we live from it and depend on it. The water we use in the cabins comes from our cenote. It is call "salobre water" which is a mix of fresh and salt water. It is absolutely clean and mineralized, which is the reason that it can taste a little bit salty. Our beautiful cenote is just one of the different kind of cenotes you can find in the Riviera Maya. It is a "cenote" that looks like a lagoon and is surrounded by mangrove. Our entire property is powered by solar panels and we complement this sustainable energy by using a generator for only four hours during the day so we can run our pump which requires much higher levels of energy than we can provide with the solar panels alone. We normally turn off the electricity during the day while the guests are out as part of our energy-saving practice, but whenever guests need electricity, no matter what time of day it is, we are more than happy to turn it back on for you. We did have a few difficulties with the Internet connection and we have since changed all the installation so it is running properly. We have purposefully not extended the signal to the cabanas near the mangrove so our guests can experience true relaxation away from all distractions and connect with our beautiful natural environment as much as possible during their time here. There is always 24-hour internet connection in the reception, and lounge-pool area. We offer the opportunity to discover our cenote absolutely free of charge using the Kayak. We also have stand up paddle boards which guests can rent for a discounted rate of USD$10 for an unlimited amount of time. There are some outside visitors that come to our property to discover our little paradise during the day (we honestly wish we had more). September & October are the highest humidity months of the year because it is in the midst of the rainy season. The mosquitos can be especially abundant around sunrise/sunset. Thanks for letting me know about the curtains. I can personally verify that you cannot be seen from outside the cabins. I apologize for talking too much and did not mean to bother you. I guarantee you that I am 100% service-orientated before money, so I am happy to refund 100% of your stay including breakfast. I apologize for having failed to meet your expectations. Our main goal at ManleX is to make sure our guests have the best eXperience possible during their stay with us. I will contact you to coordinate your refund immediately. I hope you had a nice journey back to France.
Ces avis sont traduits automatiquement depuis l'anglais. Afficher les traductions automatiques ?
Mon mari et moi avons séjourné dans le bungalow pendant 3 nuits à la mi-décembre. Ces jours-là, nous avons apprécié la chambre propre tous les jours et les omelettes pour le petit-déjeuner. C'est en fait le même travailleur qui fait les deux! Je ne me souviens plus de son nom,
Catégories d'album
Toutes les photosVoyageurChambre et suitePiscine et plageSalle à mangerAires de jeux et espaces familiaux
Photo fournie par la DirectionHotel MangleX
Our cabin suites are elevated above a beautiful mangrove forest.
A que hora es el check in y a que hora el check out?
Are the room doors closed and windows to keep bugs and lizards out?
There are secure room doors and screens on windows-keep in mind it’s a jungle and there is really no way to avoid bugs! Although there is lots of bug spray made availble!
0 vote
aceptan niños??
¡Hola! sí aceptamos niños.
0 vote
Cuánto tiempo se hace del hotel a la playa caminando?
Hola! la playa está cruzando la calle de donde estamos, a menos de 100 metros.
0 vote
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"Cabanes en bois simple mais jolie. Prendre la chambre supérieure si peur des insectes"
85 $US - 175 $US (Selon les tarifs moyens d'une chambre standard)
MexiquePéninsule du YucatanQuintana RooRiviera MayaTulum
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