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The Arkin Colony Hotel

Ecevit Caddesi Mersin 10, Kyrenia Chypre
Voyageur (271)
Chambre et suite (187)
Voyageur (271)
Chambre et suite (187)
Salle à manger (89)
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Infos pratiques
Emplacement
Propreté
Service
Rapport qualité / prix
Travellers' Choice Lauréat 2018
Attestation d'Excellence
Équipements de l'établissement
Piscine
Service d'étage
Parking gratuit
Restaurant
Internet haut débit gratuit (Wi-Fi)
Centre de remise en forme/Salle de sport
Accès personnes handicapés
Bar/lounge
Spa
Navette aéroport
Casino et jeux d'argent
Nettoyage à sec
Salles de réunion
Service de blanchisserie
Concierge
Salle de réception
Personnel multilingue
Salles de conférence
Piscine extérieure
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Équipements de la chambre
Suites
Chambres non-fumeurs
Climatisation
Chambres familiales
Chambres fumeurs
Minibar
Bon à savoir
STYLE D'HÔTEL
Classique
Affaires
CATÉGORIE D'HÔTEL
Emplacement
Plein écran
97Idéal pour les marcheurs
Note : 97 sur 100
69restaurants à 0,5 km
13attractions à 0,5 km
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Contrôle des avis
585avis
590photos
28Q/R
0astuce pour la chambre
Note attribuée
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  • 164
  • 53
  • 17
  • 18
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Nous avons été très mal accueillis.
A l’arrivée malgré nos preuves achat « avion +hotel + transfert. Pour euxnous n’etions pas enregistré. Nous avons du appeler nous meme l’agence de voyage . Qui a tel à l’hotel . Malgré cela nous avons été ignorés. Aucune chambres ne nous a été
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Réponse de Arkin Colony H, Guest Relations Manager de The Arkin Colony Hotel
A répondu le 30 juil. 2018
Dear Fatnalaf Thank you for taking the time to write your review. We are disappointed to read your comments and feel the need to clarify the actual cause of your unsatisafactory stay. It is true that we did not have your bookings when you arrived here, even though you had a booking voucher for our hotel, the reason being your bookings had not been sent to us by your travel agent. Our front office manager personally explained the situation to you. At the same time upon your request our reception staff tried to contact your travel agent for you by phone but for some reason they were unable to reach them. When your travel agent contacted us our duty manager (who also spoke with you) informed them that we were happy to give you two rooms without asking for a payment but they must sort out your bookings with hotel reservations the next day. Which they did not and you ended up having to pay for both rooms at checkout. You arrived at the hotel just after 17:30 local time and you were given your rooms at 20:30 which makes it approx. 3 hours from the time you arrived to the time you got your rooms. Although it may seem like a long time to wait but please note that the hotel was almost full that day and with no record of your bookings, two rooms (of the type you booked) had to be prepared for you while you waited. You were informed that you could use the facilities in the spa if you wanted to get changed or have a freshen up. As well as that even though it wasn't the hotel's fault that you had to wait, we tried to make up for the inconvenience caused to you by sending fresh fruit to your rooms. In light of the above we feel that you need to take up this issue with your travel agent as they are the ones that let you down by not only failing to send us your booking but also not sorting it out during your staying. I would welcome the opportunity to discuss your comments in person. I can be contacted on alishah@arkingroup.com or 0090 392 650 06 50. Kind Regards W. Ali Shah
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Hôtel luxueux avec de superbes chambres cosy et confortables.
Belle piscine sur le toit.
Large choix lors du petit déjeuner buffet.

Hôtel bien situé pour prendre les bus pour Nicosie ou Famagouste.
Proche également d'une station de taxi pour se rendre à Bellapais.
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Ces avis sont traduits automatiquement depuis l'anglais. Afficher les traductions automatiques ?
+8
Cet hôtel est bien établi et est l’un des hôtels recommandés par la communauté Xpat pour une journée de visite au spa et à la nourriture. Pour le déjeuner, nous avons mangé une bisque de fruits de mer au piment sucré, un piede au fromage (un pain élépticule farci au fromage) et q
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Réponse de Arkin Colony H, Konuk İlişkileri Müdürü de The Arkin Colony Hotel
A répondu il y a 5 semaines
Dear Guest, First of all thank you for choosing to stay with us. It was a great pleasure to welcome you at The Arkın Colony hotel and we are glad that you enjoyed your time here. Your warm comments, especially about our staff and service are pleasing. Also we are very proud of your lovely feedbacks about our spa,rooftoop terrace . Please note that your time that you spent writing down your comments on TripAdvisor are highly appreciated. We are looking forward to welcome you again at Arkın Colony Hotel in the near future. Best Regards, Arkın Colony Hotel
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Nous venons de rentrer de Northetn Chypre après avoir passé une semaine à visiter les sites antiques. L'hôtel Arkin Colony est parfaitement situé pour accéder au vieux château et au port qui s'anime la nuit. L'hôtel est exceptionnellement propre, notre chambre était spacieuse et
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Réponse de Arkin Colony H, Konuk İlişkileri Müdürü de The Arkin Colony Hotel
A répondu il y a 5 semaines
Dear Guest, First of all thank you for choosing to stay with us. We would like to mention that it is so glad to read your warm and detailed comments about our facilities & prices That will be a great assistance for our guests. These comments force us to work even harder to maintain our service quality. As you well mentioned, we attach importance to clean and tidy environment in our rooms and in general hotel area. Please note that your comments on TripAdvisor are highly important for us and we appreciate your time. We are looking forward to welcome you again at The Colony Hotel. Best Regards Arkın Colony Hotel
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Très bel hôtel. Très propre. Le personnel est sympathique et poli. La nourriture au petit déjeuner était très bonne, beaucoup de variété. Le menu du soir était ok rien d'excitant mais mangeable. Il y a beaucoup de bons restaurants près de l'hôtel. Les meilleurs repas que nous avo
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Réponse de Arkin Colony H, Konuk İlişkileri Müdürü de The Arkin Colony Hotel
A répondu il y a 5 semaines
Dear Guest, First of all thank you for choosing to stay with us. It was a great pleasure to welcome you at The Arkın Colony hotel and we are glad that you enjoyed your time here Kindly be informed your comments regarding staff and variety of foods are apriciated and have been forwarded to the releated departments. We are looking forward to welcome you again at The Arkın Colony Hotel in the near future. Arkın Colony Hotel Team
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Catégories d'album
Toutes les photosVoyageurChambre et suiteSalle à mangerPiscine et plageCentre d'affaires et salles de réception
Photo professionnelle réalisée exclusivement pour TripAdvisorThe Arkin Colony Hotel
The Residence Suite at The Arkin Colony Hotel
Photo professionnelle réalisée exclusivement pour TripAdvisorThe Arkin Colony Hotel
The Standard Room at The Arkin Colony Hotel
Photo professionnelle réalisée exclusivement pour TripAdvisorThe Arkin Colony Hotel
The Residence Suite at The Arkin Colony Hotel
Photo professionnelle réalisée exclusivement pour TripAdvisorThe Arkin Colony Hotel
The Residence Suite at The Arkin Colony Hotel
Photo professionnelle réalisée exclusivement pour TripAdvisorThe Arkin Colony Hotel
The Residence Suite at The Arkin Colony Hotel
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Hello, Email sent Sunday, June 12 and to date no new ... ?????
received at time ... thank you
0 vote
Do the rooms have facilties for making tea and coffee ?
Mine also had these facilities
1 vote
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Can anyone tell me what the dress code is for both men and women for the Casino. Thanks
casual clothes would be fine.
1 vote
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I am staying at the hotel in August 2017. Can you tell me if there are enough sun beds for all the guests or do you have to get up early to get one. Thank you
Sorry, I don't know as I have never stayed there in the height of summer. However, as the pool is on the rooftop I would guess there is fairly limited space. Suggest you go up and check when you arrive, and then you can work it out.
1 vote
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Does the colony have a dress code for dinner?
Dress code for our restaurants is 'casual smart'
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11
FOURCHETTE DE PRIX
124 $US - 272 $US (Selon les tarifs moyens d'une chambre standard)
AUTRES NOMS
the colony hotel
ANCIENNEMENT
The Colony Hotel - A Park Heritage Hotel
ADRESSE
ChypreDistrict de KyreniaKyrenia
NOMBRE DE CHAMBRES
90
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