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Oaks Cable Beach Sanctuary Resort

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Chambres
30 déc.31 déc.
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1 chambre, 2 adultes, 0 enfants
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Infos pratiques
Emplacement
Propreté
Service
Rapport qualité / prix
Équipements de l'établissement
Piscine
Restaurant
Internet haut débit gratuit (Wi-Fi)
Accès personnes handicapés
Parking gratuit
Bar/lounge
Wi-Fi public
Personnel multilingue
Laverie automatique
Piscine extérieure
Hôtel non-fumeur
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Équipements de la chambre
Kitchenette
Suites
Chambres non-fumeurs
Climatisation
Chambres avec accès mobilité réduite
Micro-ondes
Réfrigérateur en chambre
Bon à savoir
STYLE D'HÔTEL
Familial
Intermédiaire
CATÉGORIE D'HÔTEL
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Contrôle des avis
459avis
178photos
3Q/R
0astuce pour la chambre
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Ces avis sont traduits automatiquement depuis l'anglais. Afficher les traductions automatiques ?
Broomes sélection d'hôtels pas très bien l'anglais mais de toute façon c'est un hôtel très bien entretenu, avait une belle piscine. Le personnel est très sympa et attentionné. Les chambres sont confortables et modernes. La nourriture n'a pas l'air d'avoir quelque chose d'extraord
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Réponse de HotelManagerOaksCBS, General Manager de Oaks Cable Beach Sanctuary Resort
A répondu le 31 juil. 2017
Thank you very much for taking the time to post a review! We are delighted to read that you loved Broome and enjoyed your stay at Oaks Cable Beach Sanctuary! We are very pleased that you found the resort to be well maintained, good swimming pools, rooms modern and comfortable and staff friendly and attentive! It is also great to hear that you enjoyed your in-dining experience and our close proximity to Cable Beach. I will certainly pass on your fantastic feedback to the team and hopefully we can look forward to welcoming you back for another great stay soon!
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Nous avons eu quelques ptoblems en réservant à l'employé de la réception s'est montré inflexible que le petit déjeuner n'était pas compris dans le prix de la location. Alors que je lui ai fourni avec le petit déjeuner bon. Nous avons eu une chaise roulante avec nous et ils ne nou
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Réponse de HotelManagerOaksCBS, General Manager de Oaks Cable Beach Sanctuary Resort
A répondu le 16 juil. 2017
Many thanks for taking the time to post a review on your recent stay at Oaks Cable Beach Sanctuary. It is disappointing to hear that you encountered issues on check-in and we do sincerely apologise for the confusion regarding breakfast. It is also disappointing to hear that front desk didn't offer to assist you with your bags or to take you to your apartment, I will certainly address this with the front office team. It is great to read though that you found the room clean and well appointed and the gardens and pools brilliant. Regarding the leaking washing machine, we do our very best to attend to issues as quickly as we can throughout the day and we do apologise for the delay in attending to the problem. We did have a number of issues in the kitchen unfortunately however, we did rectify those issues and hopefully you were able to enjoy our in-dining experience. Oaks Cable Beach is located just a short 15 minute flat walk from Cable Beach. We do encourage our guests to take full advantage of the town bus service which runs twice hourly directly in front of the resort or to hire a car for ease of access to all of Broome and surrounds. Again, thank you for your feedback and we look forward to welcoming you back to Oaks Cable Beach Sanctuary when next in Broome!
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C'est très présentable resort mais il est à 30 mn à pied de la plage.
Nous sommes arrivés par le vol de Sydney ainsi qu'un certain nombre d'autres clients à 11 h. 00 H On nous a dit à tous nos chambres ne serait pas prête avant l'arrivée de la 2. 00 H00, ce qui n'était pas mal. C
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Réponse de HotelManagerOaksCBS, General Manager de Oaks Cable Beach Sanctuary Resort
A répondu le 16 juil. 2017
Thank you kindly for taking the time to review your recent stay at Oaks Cable Beach Sanctuary. The resort is located 1km from Cable Beach and just a short 15 minute flat walk. During our busy season we do our very best to accommodate early check-ins where possible, especially for those arriving off the earlier flights. Our restaurant is only open for breakfast and dinner daily however, there are a few options for coffee and food on Sanctuary Drive just around the corner from the resort. Our apologies if this information wasn’t communicated to you at the time of check-in. Our on-site breakfast is normally an a la carte menu however during very busy times we do revert to a buffet breakfast. As for the issues mentioned, I will certainly do my very best to follow up with the food and beverage team to ascertain what happened with breakfast and the special, our sincerest apologies. It is great to read that your room was clean and well presented. It is not uncommon for hotels to triple sheet with a doona insert and we apologise for any inconvenience. We do encourage our guests to notify us of any issues throughout their stay. We do our very best to ensure our guests enjoy an ‘Oaks experience’ and as General Manager I am very always happy to discuss any feedback with our guests. It is a shame these issues weren’t brought to my attention whilst you were in-house. We hope you enjoyed your time in Broome, hopefully we can look forward to welcoming you back to Oaks Cable Beach Sanctuary when next in Broome.
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Cet hôtel se repose sur leur nom mais c'est assez loin de la célèbre plage. Qualité du service est 3 étoiles. Les chambres sont belles mais assez basiques. L'air conditionné marche bien. 5 Piscines, une petite. Convient à Broome. Bus-navette de ville deux fois par heure.
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Réponse de HotelManagerOaksCBS, General Manager de Oaks Cable Beach Sanctuary Resort
A répondu le 16 juil. 2017
Thank you kindly for taking the time to post a review on your recent stay with us. Oaks Cable Beach Sanctuary is located just a short 15 minute flat walk from the iconic Cable Beach. We can appreciate on a hot Broome day this may appear to be longer however, a bus or even a local rickshaw is also another option for our guests to travel to the beach. We are glad your room was fine, enjoyed our air conditioned apartment, our multiple swimming pools and took full advantage of the town bus service which runs twice hourly during our peak season. We look forward to welcoming you back to Oaks Cable Beach Sanctuary!
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Nous avons séjourné dans une villa de 3 chambres pour 5 nuits la semaine dernière. Nous occupions tout l'appartement n'était pas propre.
Les salles de bain étaient sales. La baignoire, les couverts avaient besoin d'être nettoyées avant de pouvoir l'utiliser. La couette n'est pas
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Réponse de HotelManagerOaksCBS, General Manager de Oaks Cable Beach Sanctuary Resort
A répondu le 16 juil. 2017
Thank you kindly for taking the time to review your recent stay with us. It is disappointing to hear that the standard did not meet your expectations. We appreciate there were some concerns and improvements needed with the cleanliness of your apartment and we do sincerely apologise for the inconvenience. Please be assured we have addressed the issues and put further measures in place to make these improvements. Your comments however regarding the lack of service and rude receptionist are both disappointing and unfair. Unfortunately by law, we were unable to accommodate your request of cooking your freshly caught fish due to very strict food and safety legislations in WA. It is a shame that our staff had to endure a barrage of abuse whilst trying to explain this. Our chef certainly didn't appreciate having the fish thrown at him through the pass in the middle of service. Whilst I appreciate you were frustrated, the feedback received regarding your aggressive and deplorable behaviour from other in-dining guests towards our staff was both shock and disbelief. Our staff certainly don’t come to work to be abused by those who have a blatant disregard for the law. We did offer to lend you anything required from the kitchen to cook your fish in the apartment but you declined our offer. Our staff were following procedure and did their best to offer a solution to the problem and it is very disappointing that such an unnecessary and unacceptable situation unfolded. I can also appreciate this incident resulted in a negative impact on your time at Oaks Cable Beach Sanctuary and I am sorry we weren’t able to help you any further.
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Catégories d'album
Toutes les photosVoyageurChambre et suitePiscine et plageSalle à mangerCentre d'affaires et salles de réception
Photo fournie par la DirectionOaks Cable Beach Sanctuary Resort
2 Bedroom
Photo fournie par la DirectionOaks Cable Beach Sanctuary Resort
Studio Room
Amazing 3 bedroom apartment and pool area
Amazing 3 bedroom apartment and pool area
Amazing 3 bedroom apartment and pool area
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Hi there I have been trying to reach your reservations team to ask about the 3 bedroom Apartments. Could you please supply an email Address? The one on your website bounced back . Many thanks
Hiya, I made the booking through a VIP package I can't seem to give links or details.. Hope this helps.
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Is there tea, coffee and milk/creamer provided in the 2 bedroom apartments?
Yes tea and coffee was provided. Also spare toilet paper and bathroom essentials shampoo soap etc
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Hi, as we arrive on Christmas Day at around 6.15 pm, I wanted to know about the transport from the airport to the resort. Is there a shuttle service? or is a taxi the best option on a public holiday?
The shuttle bus from this resort is unreliable, could be there maybe there or not there. I suggest you get your travel agent to book a taxi for you. More reliable, may pay more but you will get to your destination. Merry Christmas and hope your experience at this resort is better than was ours
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FOURCHETTE DE PRIX
74 $US - 225 $US (Selon les tarifs moyens d'une chambre standard)
AUTRES NOMS
grand mercure apartments cable beach hotel broomebroome sanctuary hotelclarion broomebroome clarion
ANCIENNEMENT
Grand Mercure Apartments Cable Beach Resort
ADRESSE
AustralieAustralie-OccidentaleKimberley RegionBroome
NOMBRE DE CHAMBRES
140
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