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Hilton Chengdu

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Chambres
30 déc.31 déc.
|
1 chambre, 2 adultes, 0 enfants
Chambre standard
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Infos pratiques
Emplacement
Propreté
Service
Rapport qualité / prix
Attestation d'Excellence
Équipements de l'établissement
Piscine
Service d'étage
Parking gratuit
Accès personnes handicapés
Restaurant
Bar/lounge
Spa
Navette aéroport
Wi-Fi public
Internet haut débit gratuit (Wi-Fi)
Internet payant
Nettoyage à sec
Salles de réunion
Jacuzzi
Centre d'affaires avec accès Internet
Centre de remise en forme/Salle de sport
Service de blanchisserie
Concierge
Salle de réception
Personnel multilingue
Salles de conférence
Piscine chauffée
Piscine intérieure
Navette
Hôtel non-fumeur
Sauna
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491avis
454photos
5Q/R
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Très bonne expérience dans cet hôtel pour une première fois. Accueil impeccable et personnel à l écoute et aidant en cas de besoin (taxis, recommandations...). Propreté excellente. Je recommande cet hotel.
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Avis recueilli en partenariat avec Hilton Hotels & Resorts
En point positif je dirais le buffet trés varié pour le petit déjeuner et l’amabilité du personnel qui est vraiment au petit soin, la piscine au dernier étage est également un point positif.

Par contre il est parfois difficile de communiquer car les employés ne parlent pas tous
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Réponse de Minni Z, Public Relations Manager de Hilton Chengdu
A répondu le 15 mars 2018
Dear magmag06, Thank you for staying with Hilton Chengdu and sharing your valuable feedback with us. First, It is our pleasure to learn that our breakfast, swimming pool and service are up to your standard and our team members had left you a really good impression. And also, we apologize for your unpleasant experience regarding to team members' language problem. Our team is focused on our guests care and takes great pride in improving wherever possible. We have taken notes on your constructive comments and shared with the relevant departments accordingly. We would continue to improving ourselves to meet your expectation. We look forward to be at your service again! Kind regards, Hotel Management Team
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Tres bel hotel
Bien situé .. equipements de haut niveau surtout dans les chambres
Belle piscine intérieure
Tres bon buffet ..variée ... mais patisserie nulle
Salle de fitness de tres bonne qualité
Personnel parlant mal l anglais comme partout en Chine ...
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Réponse de Bill F, General Manager de Hilton Chengdu
A répondu le 13 août 2017
Dear Albert B, Warm greetings from Chengdu! I thank you very kindly for your comments about the hotel. I apologize I am unable to reply in your preferred language, but please know that we are very grateful for your patronage and hope to welcome you back soon. With kind regards, Bill Fisher, General Manager
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Après les problèmes précédemment signalés et une franche explication avec les responsables, je tiens à les féliciter et notamment la F&B manager pour leur réaction très classe. Merci à elle et à l'année prochaine
Jacques B.
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Réponse de Eileen Z, Public Relations Manager de Hilton Chengdu
A répondu le 26 mars 2017
Dear Manuel D and Mr. Jacques B, We are delighted to know that you were satisfied with the hotel's make it right reactions. We hope you had enjoyed your rest stay at the Hilton Chengdu. For next stay we will prepare the Macallan in advance. We hope you safe journey and hope we may able to welcome you back soon. Sincerely, Eileen Zeng Public Relations Manager Hilton Chengdu 0086 28 8800 8888
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Hilton est supposé être une chaîne américaine donc on peut s'attendre à un personnel parlant anglais. Ne rêvez pas ce n'est pas le cas. En outre 2 jours sur 3 ma chambre n'avait pas été faite. Le room service est nul. Le restaurant du rdc sert des plats froids, le bar est en rupt
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Réponse de Eileen Z, Public Relations Manager de Hilton Chengdu
A répondu le 26 mars 2017
Dear Mr.Jacques B, Warm greetings from Hilton Chengdu. Thank you for choosing to stay at Hilton Chengdu and share your stay experience here on TripAdvisor. Thank you for letting us know your feedback and providing us the opportunity for make it right in time. We value every guest's comment and trying to provide the service with the highest standard, I hope the hotel's make it right reactions will deduct the uncomfortable feelings. Appreciate again for making us know your suggestions when you are still staying in the hotel. Sincerely, Eileen Zeng Public Relations Manager Hilton Chengdu 0086 28 8800 8888
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Catégories d'album
Toutes les photosVoyageurChambre et suiteSalle à mangerPiscine et plageCentre d'affaires et salles de réception
Special effect. The road leading to the top left of the picture is heading to the city
酒店精心布置的房间~
Précédent
What's the best way to get to hotel from Chengdu airport? We will be arriving from Hong Kong, and the arrival is after 11.00pm, so public transport may be a challenge. Alternatively, is there any hotel pickup service provided from you, and may I ask the approximate cost of it if any? Thanks.
Dear Feathest, Greetings from Chengdu and warm welcome to Hilton Chengdu. For the transportation from the airport to the hotel, I would like to recommend taxi, it would be the most convenient way at anytime. It would take you around 20 minutes to get to the hotel and cost around CNY 60 per way. The only thing I am worrying is that probably there will be a long queue waiting for the taxi. The hotel also has the airport pick-up service and the lowest price would be around CNY 550, please let me know if you need a detailed quotation. Wish you safe journey and let me know once there is anything I can be of your assistance. Kind regards, Eileen Zeng
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Are the 2 beds in the Twin Guest Room "single" beds or larger like an American Full bed for 2 people? We need beds for 2 adults and 1 teenager so I need to know if this room has enough beds or if we will need a cot in the room.
Dear dndnva, Warm greetings from Hilton Chengdu. The "twin" beds in the rooms are actually about the same size as an American full-sized bed, about two inches narrower but just as long. It could get a little snug for two adults. My recommendation would be to reserve a king room with a rollaway bed for your teenager. Now, depending on the time that you are thinking of coming, we may not be full and you could switch to a twin room if you find that more suitable. Please feel free to message me separately at bill.fisher@hilton. I hope we can be of service. Best regards, Bill Fisher, General Manager
1 vote
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What is the timings for afternoon tea and evening cocktails at the executive lounge?
Dear guest, Thank you for your attention on Hilton Chengdu. Please refer the operation time for the Executive Lounge as below. We offering afternoon tea from 15:00-17:00, and evening cocktail from 18:00-20:00. Any further things we can be of your assistance, please do let us know. Kind regards, Eileen Zeng
0 vote
Does the hotel provide for self service laundry?
Yes a laundry service is provided but it's quite expensive
0 vote
Does the hotel provide for self service laundry?
No this service is not offered in 5-star hotels in China. Laundry service can be quiet expensive too...
0 vote
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11
FOURCHETTE DE PRIX
113 $US - 172 $US (Selon les tarifs moyens d'une chambre standard)
ADRESSE
ChineSichuanChengdu
NOMBRE DE CHAMBRES
395
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