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Arabella Azur Resort

Voyageur (1211)
Piscine et plage (304)
Chambre et suite (175)
Attestation d'Excellence

Infos pratiques

Emplacement
Propreté
Service
Rapport qualité / prix
Attestation d'Excellence
Équipements de l'établissement
Piscine
Restaurant
Internet gratuit
Parking gratuit
Bar/lounge
Spa
Petit déjeuner inclus
Centre de remise en forme/Salle de sport
Accès personnes handicapés
Activités pour les enfants (Enfants/Pour les familles)
Concierge
Court de tennis
Navette
Navette aéroport
Nettoyage à sec
Piscine extérieure
Salles de réunion
Service de blanchisserie
Wi-Fi public
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Équipements de la chambre
Climatisation
Minibar
Réfrigérateur en chambre
Chambres avec accès mobilité réduite
Chambres familiales
Chambres fumeurs
Chambres non-fumeurs
Suites
Bon à savoir
STYLE D'HÔTEL
Intermédiaire
Charmant
CATÉGORIE D'HÔTEL
720avis
93Q/R
7astuces pour la chambre
Note attribuée
  • 363
  • 251
  • 56
  • 27
  • 23
Période de l'année
Type de voyageur
Langue
  • Plus de langues
  • Filtrer
  • français
Un très bel hotel bien situé avec une belle architecture et un bon service mais une hygiène très décevante: les boissons et repas vous donnerons la tourista sans aucun doute: les boissons sont servies dans des verres encore plein d'eau de lavage, certains couverts (cuilleres à
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Réponse de wramadan, General Manager de Arabella Azur Resort
A répondu le 22 déc. 2018
Dear Pol, Thank you for taking the time to add your review on TripAdvisor site. Thank you for your comments about our beautiful architecture and good service. We would like to apologize that we did not exceed your expectation in some points and would have appreciated discussing your feedback during your stay with us for proper immediate action when needed. We assure you that your valuable comments will be taken into consideration and would welcome the chance to serve you in your future holiday. With Best Regards, Arabella team
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Ok, soyons clair. L'hotel par lui même est pas trop mal, la nourriture est quelconque. Le problème de ce complexe hotelier c'est le personnel. même au plus haut niveau ! Je suis arrivée sans ma valise, j'ai donc du faire les démarche necessaires à l'aeroport (normal), hors la
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Réponse de wramadan, General Manager de Arabella Azur Resort
A répondu le 3 nov. 2018
Dear Raphael, We take great pride in our beautiful resort and have a superb team of staff members who work tirelessly to ensure that guests are properly served and treated. Therefore, it is most surprising to hear that you found them unfriendly! Our staff in particular is often praised for their friendliness and helpful attitude, and we regularly train the team to ensure that all our members are conversant with the high standards of service. Using the opportunity, we would like to clarify you particular claim. You have ordered a transfer service from the hotel, and confirmed the payment for it, including the waiting time. Our taxi driver was waiting for you more than 2 hours in the airport, which is always against extra charge. Neither reception, nor the driver received any message from your side about being so late or having any extra issues. Hurghada Airport provides the customers with free WI-FI connection, so that in any cases guests have a chance to contact anybody. Unfortunately, you did not use this option. It is common, that the preordered services supposed to be paid. Unfortunately, we did not meet the understanding from your side. We did our best to find the compromise, and asked you politely to cover at least the cost of the transfer without waiting time. As for the phone call, all our guests have right to contact their tour guides from the reception for free. You call was in a private issue, so you were requested to pay the cost for it, which is actually very low in Egypt. And after all, one of our reception staff used his private mobile phone, in order to help you in your situation. And again, it was not appreciated by you. We are truly sorry that you could not recommend our hotel, however, it is difficult for us to understand your criticism. We wish you all the best Best regards
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A tous . Si vous voulez connaître un hôtel ou les règles de base (Bonjour, au revoir) sont inconnus du personnel , allez y !!! Ahmed, Osama du palm bar , personnel très désagréable , impresionant un tel comportement. Très déçu de cet hôtel , climatisation des chambres juste à
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Réponse de wramadan, General Manager de Arabella Azur Resort
A répondu le 11 août 2018
Dear Mr.Nelson, We would like to thank you for staying at the Arabella Azur Resort and taking the time to share your valuable comment with us. Using the chance, we would like to clarify the situation. First of all, we are very confused because of your emotional feedback, as you booked one night in our hotel, arrived late at night and stayed in the hotel half a day only. According to the duration of your stay it is very strange, how could you judge the level of the whole service in general. Furthermore, we can understand that you were very upset at that day, but unfortunately, it was your own mistake. According to our records, you have booked a room with 2 infants, but upon arrival it turned out that you have two teenagers, who are 13 and 16 y.o. The age of your children and the wrong information from your side during the booking made the procedure of check-in impossible, as the price policy is totally different. Our reception did their best to find the most suitable solution for your family, and, additionally, as a compliment from the hotel, you were allowed to stay in the hotel till the late afternoon and use all the facilities and All inclusive as well. Mr. Nelson, we are very sorry that we could not meet your expectations with our mission to provide the best possible accommodation and service we offer our guests. Nevertheless, it is difficult for us to understand your criticism. We wish you all the best Arabella team
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Rien a redire vacances de rêve avec une parfaite prise en charge malgré la difficulté de la langue (nous étions les seul français) mais le personnel a fait beaucoup d'efforts pour nous <3 Nous avions 2 chambres avec vue sur mer une petite difference de prix qui vaux vraiment le
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Réponse de wramadan, General Manager de Arabella Azur Resort
A répondu le 25 juin 2018
Dear Pamela, We would like to thank you for staying at the Arabella Azur Resort and taking the time to share your valuable comment with us. We are happy to know that you had an enjoyable stay and looking forward to welcoming you again on your future holidays. With our best regards, Arabella Team
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L'hôtel est superbe et très bien entretenu. Il y a plusieurs piscines et plusieurs plages. Celle du récif est fantastique. L'eau est si claire qu'on peut voir les coraux et les poissons du bord. Le personnel est très sympathique et on n'est pas trop sollicité par les vendeurs.
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Précédent
Thank you for contacting Arabella Azur Resort. Regarding your attached inquiry, kindly be informed that our normal check out time at 12:00 and if you wish to leave the room later than this time, then late check out extra charge has to be paid upon hotel check out. should you require any further assistance please don't hesitate to reach us directly. we remain with best regards
0 vote
arabellaazur@azur.travel
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Dear guest, You should include in your booking the day of departure
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Dear guest, kindly be informed that we have rooms with bunk bed and the other will be either king bed or twin beds. In case you have any other questions, you can contact us on the following email: gr.arabella@azur.travel
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PrécédentSuivant
12345619
"chambre avec vue sur mer !!!!!!! vous sortez de votre petite terasse privative et vous faites 5 pas pour admirez la mer rouge !"
"prenez un autre hotel"
"Réserver une chambre vue mer. Deuxième étage (mais 52 marches sans ascenseur !) Bloc C 318, 319, 320. (voir photo)"
"Pas près de la piscine si vous cherchez le calme"
"rdc pr dormir longtemps/ bat D à côté du restau/ bat B et C à côté des piscines"
PrécédentSuivant
12
FOURCHETTE DE PRIX
83 $US - 179 $US (Selon les tarifs moyens d'une chambre standard)
AUTRES NOMS
arabella azur hotel hurghadaarabella azur hotel hurghada
ADRESSE
ÉgypteMer Rouge et SinaïHurghada
NOMBRE DE CHAMBRES
296
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