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Heaven On The Planet

Voyageur (213)
Chambre et suite (48)
Piscine et plage (39)
Attestation d'Excellence

Infos pratiques

Nº 99 sur 904 hébergements spéciaux à Lombok
Emplacement
Propreté
Service
Rapport qualité / prix
Attestation d'Excellence
Équipements de l'établissement
Piscine
Restaurant
Internet gratuit
Parking gratuit
Bar/lounge
Petit déjeuner inclus
Navette aéroport
Service de blanchisserie
Équipements de la chambre
Chambres non-fumeurs
Bon à savoir
STYLE D'HÔTEL
Vue sur la baie
Charmant

Emplacement

Plein écran
Contacts
Ekas, Lombok Indonésie
Accès
Lombok Intl Airport25 km
Voir tous les hôtels à proximité
196avis
4Q/R
1astuce pour la chambre

Avis
Contrôle des avis

Note attribuée
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Période de l'année
Type de voyageur
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  • français
Nous sommes arrivés dans ce lieux incroyablement bien placé. C’est hélas le seul compliment qu’on peut lui faire. Notre chambre n’était pas disponible car louée entre temps à une autre famille. Mais ça ressemblait plus à du favoritisme envers des australien qui voulait changer
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Réponse de wavesinekas, Owner de Heaven On The Planet
A répondu le 14 sept. 2018
Hello, we have looked at our booking schedule for October 2017 and we don't have a record of the booking for this reviewer. Perhaps that is why the room was given to another family, we didn't have a completed booking from the reviewer? Not sure as the name does not match any of our bookings. Our rooms are clean and our food is described by other guests as delicious with a wide range to choose from including vegetarian and vegan options. Sorry the reviewer didn't get to enjoy our lively personalities, we are not sure which owner they are speaking about but our owners are professional and have been running Heaven on the Planet resort for nearly 20 years. We recently welcomed many guests who were not booked to stay with us because our place survived two big earthquakes with no damage as our buildings are well constructed. We were able to offer assistance to people who were adversely affected by the earthquakes and to ensure that our guests were well looked after. This is professionalism at it's best.
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+1
Il faut bien comprendre qu'on ne paie pas le luxe, mais quand même... Certes il y a une très belle vue. Nous n'avons pas pu maintenir nos deux nuits à cause d'un changement de programme, nous avons prévenu plus d'une semaine avant et n'avons obtenue aucun remboursement. On
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Réponse de wavesinekas, Owner de Heaven On The Planet
A répondu le 7 sept. 2017
When a guest cancels a week prior to arrival it is difficult for us to fill that space. However we always offer to hold the credit for a time when the guest can come back. If not, they can always claim on their travel insurance. We have over 100 items on menu with local and Western choices as well as vegan and vegetarian options too. All meals are prepared fresh and the produce is sourced locally. Our juices are made with a mixture of fresh fruits and some that are frozen so that the drinks can be served cool and icy for a refreshing drink. We have a regular maintenance programme for our bathrooms and villas. We have a team of gardeners to take care of 100 acres of property during the dry season. Unfortunately with no water in South East Lombok our gardens suffer a bit towards the mid to end of the dry season. We will have a serious talk to the monkeys and ask them to please leave anything that is left lying around alone. They are very clever and we can only hope they will be reasonable about this. Our pools are not “very dirty” and neither is the massage. Our staff are very well trained to take care of these things. You say an Australian customer was unsightly? The Aussies love to relax on holidays. We work really hard to please our guests. We have a lovely European staff member to check the quality of the cleaning, she has high standards and has been really happy with the work our staff do. As have our other guests. It is quite surprising that our staff have been described in this way and contrary to the way all other guests feel about them. They will be upset to know this as they are the most friendly people you could ever hope to meet and go out of their way to give you the best possible service. Nothing is too much trouble for them. We deliberately encourage our staff to behave naturally as we believe it is nice for our guests to meet the local people and to interact with them on a genuine level. This is preferable to us as some staff in other establishments are over trained and/or pretentious and this is not something we want at our place. Try as we might, we just can't please everyone.
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Si vous aimez la nature, le surf, et le calme, Heaven c'est le paradis. Piscine à débordement, bungalow en bois au milieu des singes, végétation luxuriante, le tout perché sur une falaise avec une vue extraordinaire. Le personnel est très gentil, et les vagues fantastiques. En
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Réponse de wavesinekas, Manager de Heaven On The Planet
A répondu le 31 mars 2016
Hello and thanks for your nice review. Apologies I cannot respond in French. We are pleased you enjoyed the surf, the nature, the rooms and everything we are about. We appreciate the time you took to put this review on Trip Advisor. We hope one day you will come back as we have made some nice changes that we know guests are going to enjoy. With kind regards from everyone at Heaven on the Planet!
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Points positifs : - Localisation (tres jolie baie propre, - Sorties snorkeling tres faciles (15-20 min) - Vague accessible grace au bateau de l'hotel (pour le surf) Points negatifs : - Les deux villas eloignees (Rinjiani et Surf) sont beaucoup trop loin du restaurant, on se
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Réponse de wavesinekas, Owner de Heaven On The Planet
A répondu le 8 oct. 2015
Thank you Thomas for your review. This reviewer joined his parents for a holiday at Villa Rinjani. The parents were offered a room at Heaven on the Planet closer to our restaurant but preferred to stay at the Villa. They were offered extra cleaning but preferred the privacy of not having staff around. The villa was cleaned to the satisfaction of the guests with the offer of further housekeeping which was rejected. Our hotel shop provides small necessities for guests and we are very happy to take orders for any other requirements and to buy these on one of our regular trips to the city of Mataram. We have our own custom made lycra rash vests with hood, a very special design to protect guests when they swim or surf, these are for sale in our shop in three colours and three sizes. We have booties for sale and t shirt for sale as well as toiletries and pharmaceuticals. We have 33 hectares and five full time gardeners. Most of our property is forest and we plant 5,000 trees every year. There is no rain here for 8 months every year so we plant vegetation that can exist with little or no watering. It is a natural environment and the gardens are natural rather than manicured which suits our environment more. We have a new chef who helps to make our kitchen more efficient. Sometimes during high periods of occupancy we have to wait a little longer for our meal. Pre-ordering can help if you are in a hurry. The wi fi is very efficient at the moment. We are happy with our prices it means we can pay our staff properly and we can cover all of our costs. We have a big land holding and large staff to support. Most of our guests are happy to know they are supporting a nearby village with employment and maintaining a special piece of environment as well as having a holiday in a unique location.
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Mon compagnon et moi avons souhaité voir l'hôtel avant de décider d'y passer quelques nuits. Nous nous sommes donc rendus sur place et quelle ne fut pas notre déception. Nous sommes arrivés par bateau sur la plage comme le conseillent certains guides touristiques. Nous
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Réponse de wavesinekas, Owner de Heaven On The Planet
A répondu le 3 mars 2014
Dear Aline ... we are an environment for our respected guests, not a cafe. Sorry. Kerry
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Précédent
AUTRES NOMS
heaven on the planet hotel lombok
ADRESSE
IndonésieWest Nusa TenggaraLombok
NOMBRE DE CHAMBRES
10
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