I spent 8 days at Lake Point Villa in Entebbe.. The room was very nice and clean. I had booked the room with the spa since I like to take a hot bath before going to bed in the evening, but usually in the evening all the hot water was used, and I couldn't use the spa as I really looked foreward to do. You can't say that the staff wasn't helpfull, however the standard of what we in Europe is use to is not what you should expect from Lake Point Villa. I ordered dinner several times when I stayed at LPV and one time the food was ready 2 hours after I ordered it.. I tried several times to explain, that since i had some appointments in the morning, that It was important to me that the food was ready at least 07:30.. The day when we came closest to 07:30 was 07:40.. Otherwise it was always between at least 20-30 min later than what was agreed..One of the last days I had a very cold burger, and even I told them to to warm it again, it came back warm outside and cold inside.. I ended up sick the last days because of the food. Another thing is, that I made an agreement with the hotel that I checked out in the evening duo to a late flight home.. The hotel agreed several days before I should check out, but still the called me the last day and told me to move out since the had customers who should take over the room.. I made a huge complaint about this and ended up staying in the room as just agreed.. Friendly staff, but in many ways so unprofessional..…
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