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The Pacific Sutera Hotel - Sutera Harbor Resort

Voyageur (3390)
Chambre et suite (639)
Vidéo (1)
Attestation d'Excellence

Infos pratiques

Rapport qualité / prix
Attestation d'Excellence
Équipements de l'établissement
Parking gratuit
Service en chambre
Centre de remise en forme/Salle de sport
Internet haut débit gratuit (Wi-Fi)
Petit déjeuner inclus
Accès personnes handicapés
Activités pour les enfants (Enfants/Pour les familles)
Centre d'affaires avec accès Internet
Court de tennis
Navette aéroport
Nettoyage à sec
Personnel multilingue
Piscine extérieure
Salle de réception
Salles de conférence
Salles de réunion
Service de blanchisserie
Terrain de golf
Équipements de la chambre
Réfrigérateur en chambre
Chambres avec accès mobilité réduite
Chambres familiales
Chambres fumeurs
Chambres non-fumeurs
Bon à savoir
Vue sur la marina
Vue sur le port
Liens de l'hôtel
Offres de l'hôtel


Plein écran
3 372avis
1astuce pour la chambre
Note attribuée
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Super hôtel avec piscine et plage Points positifs : bien accueillie, chambre très propre, choix petit déjeuner, piscine plage. Points à améliorer : l'état de la piscine qui commence à ce dégrade et propreté de la plage. Points négatifs : proximité avec l'aéroport (bruit mais
Réponse de SHR-Management, Deputy Chief Executive Officer de The Pacific Sutera Hotel - Sutera Harbor Resort
A répondu le 2 sept. 2016
Dear larson74, We would like to express our sincere gratitude for taking the time to share your valuable feedback relating on your recent stay here at Sutera Harbour Resort! Glad that you had a nice stay and enjoyed our room and swimming facilities as well as the beach. Indeed our hotel is a mere 10 minutes from Kota Kinabalu International Airport and also to Kota Kinabalu City Centre as well as a 15minutes boat ride to the tropical islands of Tunku Abdul Rahman Marine Park, which makes our location one of our strongest attributes. We are sorry if your stay was disturbed by aircraft noise. Had this been mentioned to our Duty Manager, the situation would have been rectified immediately. Your comments in regards to the pool and beach cleanliness has been noted and addressed by the team accordingly. The cleanliness of the beachfront area is maintained by our team to keep it in a pristine condition and whilst we do our utmost to maintain the area, it is subject to tidal movements and debris washing up. That said, we hope to have the pleasure of welcoming you again at Sutera Harbour Resort when travel brings you back to Kota Kinabalu. Ps: For the resort's latest happenings and promotions, visit Sutera Harbour Resort Facebook Page or Instagram and Twitter @suteraofficial. Best Regards, Gerard Tan Deputy CEO.
Nous étions au Pacific Sutera pour la dernière fin de semaine de novembre. Bel endroit calme et pas loin du centre ville. Il y a même un autobus que l'on peut prendre pour s'y rendre directement en partant de l'hôtel. Les chambres sont très propres et grandes. À notre arrivée ,
Réponse de SHR-Management, Deputy Chief Executive Officer de The Pacific Sutera Hotel - Sutera Harbor Resort
A répondu le 5 janv. 2016
Dear Renee2013325, Thank you for taking the time to post this charming review of your stay experience with us. It brings us great joy to have like-minded guests like yourself who enjoys our room, amenities, facilities and services. Look forward to welcoming you back again soon. Best regards, Gerard Tan Deputy CEO
L hôtel est moderne , très récent et vraiment à recommander Nous avons été par contre fort déçus du personnel du bar et du restaurant . Des jeune stagiaires et étudiants pas assez encadrés par un responsable professionnel . Un service lent et pas toujours très souriant .
Réponse de SHR-Management, Deputy Chief Executive Officer de The Pacific Sutera Hotel - Sutera Harbor Resort
A répondu le 23 sept. 2014
Dear OLIVERVOYAGES, Thank you for posting a review on TripAdvisor. We're glad that you had an enjoyable stay and appreciate the positive 4-star rating. However, it is disappointing to learn of a less than perfect stay and we are sorry that you experienced the lapses in service at the bar and dining outlet. Please be assured that this is not the typical standard stay at Sutera Harbour Resort. Rest assured, all feedback are taken seriously and training with all our associates are on-going, as such this topic will be covered by our trainers. On that note, we value your patronage and hope to have another opportunity to welcome you back to Sutera Harbour Resort for a renewed experience. Best regards, Gerard Tan Deputy CEO.
Nous avons séjourné 5 nuits à l'hôtel sutera magellan. Notre avis est un peu mitigé car l'hotel est dans l'ensemble très agréable mais certains points méritent d'être améliorés. Les chambres sont spacieuses, luxueuses et d'une propreté méticuleuse comme toutes les parties
Réponse de SHR-Management, Resident Manager de The Pacific Sutera Hotel - Sutera Harbor Resort
A répondu le 4 mai 2014
Dear Helene H, Thank you for your for taking the time to post a review about your stay with us on TripAdvisor. Glad that you found the hotel room, facilities, amenities and service to be satisfactory. However, we do apologise for the inconveniences caused at the swimming pool and that the Magellan Club Lounge offer was not to your liking during your stay. In our continuous endeavour to provide our guests with the highest level of comfort and hospitality, we are taking appropriate measures to address your concerns as it is comments such as yours that helps us improve accordingly to exceed our guests' expectations. With that, we appreciate your continued loyalty towards Sutera Harbour Resort and greatly looking forward to welcome you back in the near future. Best regards, SHR-Management.
La chambre est propre et agréable. La vue incroyable (sur le golf et la mer). Le personnel est sympatique. Grosse déception niveau alimentaire... Nos plats sont arrivés froids alors que le restaurant était loin d'être rempli. Le buffet était peut être une meilleure
Réponse de SHR-Management, Deputy Chief Executive Officer de The Pacific Sutera Hotel - Sutera Harbor Resort
A répondu le 22 juil. 2014
Dear oxygene02, Thank you for posting a review on TripAdvisor. As our valued guest, we greatly appreciate your constructive comments which has helped us better understand our guests’ satisfactions and disappointments. We hope that you will grant us another opportunity to serve you better on your next trip to Kota Kinabalu. Best regards, Gerard Tan Deputy CEO
Are all rooms at Pacific have balcony? Or just some particular type of rooms?
Does hotel serve halal meat?
Hi Safc0826, Yes we serve Halal meats. We have Halal certification from the Malaysian government.
0 vote
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Does hotel offer all inclusive?
Hi Safc0826 For any inclusions you may contact room reservation at +60 88 318 888 (Operating hours: Mon-Fri : 8am - 8pm and Sat / Sun / Public Holiday: 8am - 5:30pm) Thank You
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Emailed hotel few days ago but no reply yet. Is Magellan Sutera under refurbished/renovation? Any WiFi problem in Magellan room?
Hotel is not under renovation and the Wi-fi in rooms ok, you may get issues with apple products but ask to speak to technical support at front desk and they will sort. Busy times like early evening Wi-fi slow, but big improvement
0 vote
Not sure as we have had a package which include drinks.Every afternoon we went to the Magellan club which ad free bear wine and spirits from 530 to 7pm it was great
1 vote
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"Le plus haut possible avec vue sur la mer et la piscine."
127 $US - 231 $US (Selon les tarifs moyens d'une chambre standard)
sutera harbour resort (the pacific sutera & the magellan sutera) hotelsutera harbour resort (the pacific sutera and the magellan sutera)sutera harbour hotelsutera harbour kota kinabalumagellan sutera
MalaisieSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
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