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Best Western Kisumu Hotel

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Lake Basin Mall, Kanyakwar, Off Kakamega Road, Kisumu 100-0 Kenya
À propos du COVID-19 : consultez les mesures d'hygiène et de sécurité supplémentaires prises par cet établissement.Lire la suite
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Voyageur (24)
Chambre et suite (9)
Salle à manger (7)
Comment les paiements qui nous sont adressés affectent l'ordre d'affichage des prix. Les types de chambre peuvent varier.

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Nº 16 sur 55 hôtels à Kisumu
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Belinda Franke a écrit un avis (22 oct.)
6 contributions1 vote utile
+1
We were on a Mother daughter trip to kisumu and the hotel was perfect. We arrived at half past nine and they still managed to make a huge meal for us. Lovely room very clean, i slept like a baby, huge bathroom, room service, minibar, room had a great view the kisumu countryside is quite breathtaking, the food was very tasty. Restaurant had a very nice sitting area in the garden. Kisumu is really hot all the time. The service was really good, staff were always asking if you needed anything. We really had a great time. Thank you Belinda n Pam
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Date du séjour : octobre 2020Type de voyage : A voyagé en famille
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Triple A a écrit un avis (6 oct.)
Nairobi, Kenya137 contributions62 votes utiles
Stayed here for a weekend with friends and the experience fell way short for a hotel that carries an international brand name like Best Western. The only good things at this hotel are the garden and the food. Everything else is way below standard. We were treated to noise and chaos on our first night in from a group of rowdy guests, who the management did not appear interested in taming in order to accommodate other guests. We were told these were their 'regular guests' and we got the impression that they are used to bringing in their own loud music which they play with no regard for other guests, they smoke in non-smoking areas and are generally drunk and disorderly and a nuisance to other guests. The checking in and checking out process is manual and we even had some of our party issued with keys to rooms but when they went to the rooms, they found other guests still occupying the rooms and very embarrassing situations ensued. Once again the management did not seem at all concerned about this. The room I was initially assigned to suddenly became 'unavailable', allegedly because I was told 'someone had booked it on Booking.Com', in between my arriving at the hotel and the time I was to check into the room. I was clearly lied to. The billing system is manual, confused and some of our party were charged for bills from the rooms they stayed in from a few days before they checked in. The room I occupied during my stay did not lock from the inside and the management's response to this was that the hotel is safe and nobody could open the door from the outside - and this even after we had experienced our own party being given keys to rooms which were occupied by other guests! This establishment is not ready to be open to guests, and should not even carry the brand name Best Western - and to think the owner, his manager, the HR manager and the marketing manager were all present at the hotel during our 3 day stay and were completely unable to or interested in resolving any of these issues, leaves alot to be desired in terms of how they got accreditation as a part of the Best Western Chain of hotels. A sad waste of an investment and a huge dent on the Best Western Brand! Book yourself here at your own peril.
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Date du séjour : octobre 2020
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Astuce pour la chambre : Best Views are in the rooms facing the lake
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Réponse de Harrison Njoroge, Other de Best Western Kisumu Hotel
A répondu Il y a 1 semaine
Dear Valued Guest, Thank you for your valuable time to write review about our hotel. First of all, let me sincerely apologize about all the shortcomings during your stay with us. Feedback from our guest helps us to provide premier services at Best Western Hotels. We sincerely believe and take all efforts at Best Western to ensure that all our guest stay is comfortable and that they are delivered with the highest standards of guest experience. We have noted your comments and would ensure to work on the problem areas ensuring your next visit with us memorable. Once again, many thanks for the feedback which has helped us to identify improvement areas and would place us a step higher in our customer satisfaction. Warm regards & Many thanks, Harrison Njoroge & Team
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Merilyn a écrit un avis (août 2020)
Nairobi, Kenya72 contributions
+1
The place is located beside the lake basin mall. It's cool. There's a view of the lake in the distance.. The staff are very welcoming and nice. From the reception, to the dining area and even room service. We have no complaints at all. Since there's low occupancy currently, they are even willing to let people check out later than 10am. The chef is top notch! All meals are so tasty you can easily overeat! It's a short distance from Kisumu town so I'd recommend it for people who don't want to be in the middle of the town action. The outdoor sitting area is so beautiful, and a good place to have your breakfast as you get some sun. I'd totally recommend this hotel and it will be my go to place every time I'm in Kisumu.
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Date du séjour : août 2020Type de voyage : A voyagé en couple
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Réponse de Harrison Njoroge, Other de Best Western Kisumu Hotel
A répondu il y a 4 semaines
Dear MerilynMusee, Greetings from Best Western Kisumu. Thank you very much for your comments. We are looking forward to your next visit.
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KenyaProvince de NyanzaKisumu
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Questions fréquentes sur Best Western Kisumu Hotel
Quelles sont les attractions populaires proches de Best Western Kisumu Hotel ?
Parmi les attractions à proximité, il y a Kisumu Impala Sanctuary (6,4 km), Kisumu museum (4,8 km) et Dunga Bay (5,0 km).
Quels sont les restaurants proches de Best Western Kisumu Hotel ?
Exemples de restaurants bien situés : The Laughing Buddha Lounge & Café, Nairobi Java House et Acacia.