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Sheraton Indianapolis Hotel at Keystone Crossing

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Chambres
30 déc.31 déc.
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1 chambre, 2 adultes, 0 enfants
Chambre standard
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Infos pratiques
Emplacement
Propreté
Service
Rapport qualité / prix
ÉcoLeaders Niveau Or
Équipements de l'établissement
Centre d'affaires avec accès Internet
Piscine
Restaurant
Service d'étage
Accès personnes handicapés
Bar/lounge
Centre de remise en forme/Salle de sport
Animaux domestiques autorisés (Chien/Animaux de compagnie)
Wi-Fi public
Internet payant
Nettoyage à sec
Salles de réunion
Jacuzzi
Service de blanchisserie
Concierge
Salle de réception
Personnel multilingue
Salles de conférence
Hôtel non-fumeur
Piscine chauffée
Piscine intérieure
Petit déjeuner disponible
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Ces avis sont traduits automatiquement depuis l'anglais. Afficher les traductions automatiques ?
J'ai réservé cet hôtel pour ce qui était censé être un séjour d'une nuit. Malheureusement, au moment de mon arrivée, j'étais grippé par la grippe! Les services clients m'ont aidé à prolonger mon séjour et ont envoyé du thé chaud et du Tylenol dans ma chambre. Ils sont allés au-de
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Réponse de Rone M, General Manager de Sheraton Indianapolis Hotel at Keystone Crossing
A répondu il y a 3 semaines
This is so awesome to read! The one thing I want the most when I am sick is the care and concern of other people [and Netflix]. We are glad you shared this with us and also mentioned Judy by name. Rone Middler General Manager SHERATON INDIANAPOLIS HOTEL AT KEYSTONE CROSSING T 317.574.6701
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Très bel hôtel le personnel est très gentil. Cependant, ils n'offrent pas de café dans le hall, ils facturent le stationnement. Parlez de se sentir noué et dimed. Vous payez une prime pour rester dans un bel hôtel. Seulement pour qu'ils continuent à mettre leurs mains dans votre
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Réponse de Mike S, Director of Operations de Sheraton Indianapolis Hotel at Keystone Crossing
A répondu le 5 nov. 2018
bbkkll44, Thank you for the nice comments about our staff, we pride ourselves on providing great service. I'm sorry you found the charges for our Starbucks and secured covered parking garage as nickeled and dimed, however we feel that these are premium services. We do offer rooms in our club lounge which would include coffee, breakfast and evening drinks and hors d'oeuvres. We hope you continue to allow us a chance to be your hotel of choice when traveling to our area. Safe Travels,
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Ma femme a fait une réservation par son travail pour rester dans cet hôtel. Elle a appelé l'hôtel à 20 heures pour leur dire qu'elle viendrait plus tard, vers 22 heures. Elle a demandé si cela poserait un problème et on lui a répondu non. Elle s'est présentée à 22 h 30 pour se fa
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Réponse de Rone M, General Manager de Sheraton Indianapolis Hotel at Keystone Crossing
A répondu le 25 oct. 2018
Hello Joe, Thank you for taking the time this morning to discuss this situation with me over the phone. I truly appreciate your zeal for your spouse, knowing if I were in the same situation I would have responded similarly, albeit I probably would not have been the gentleman you were to me.I appreciate you allowing me to be transparent with you. This also affords an opportunity to address this with the online travel community. Having oversold our hotel it put your spouse in an unpleasant situation. I do not think at this time it is appropriate to share the back end of our business, because that only sounds like we are making excuses rather than wanting to make an offer of a sincere apology and then make it right with you, our guest. I hope the two items I offered on the phone this morning are to your satisfaction. I look forward to speaking with you later today so we can help you with future travel arrangements. Again, thank you for your patience on the phone. We are looking forward to making your wife whole. Regards, Rone Middler General Manager 317-574-6701
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J’ai toujours considéré cet hôtel comme un hôtel fiable lors de mes voyages d’affaires, c’est après les dernières visites que cela a changé. Lors de ma visite ce week-end, j'ai été immédiatement époustouflé par l'odeur du hall d'entrée. Ça sent le désodorisant pour tapis est très
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Réponse de Mike S, Director of Operations de Sheraton Indianapolis Hotel at Keystone Crossing
A répondu le 15 oct. 2018
IrishBelle05, I'm sorry that your recent experience wasn't what you have become to expect with our hotel. We have shared your feedback with our team so they understand the importance of provding a better experience for our guest. I do hope you will allow us another chance to be your hotel of choice when you travel back to our area. Thank you,
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Être connecté à un bon centre commercial le fait 4 étoiles mais seulement 3 étoiles sans. C'est un grand hôtel d'entreprise avec tout le personnel surchargé de travail et pas content d'être là ou de faire quoi que ce soit en plus, car ils sont également en sous-effectif pour le n
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Réponse de Mike S, Director of Operations de Sheraton Indianapolis Hotel at Keystone Crossing
A répondu le 18 oct. 2018
Aaron P, We appreciate your feedback regarding your recent stay. I'm sorry you feel our hotel wasn't staffed correct, I would be interested to have more details on those comments so we can look for areas to improve going forward. You can contact me via email at mike.skaggs@sheratonindykeystone.com. You are correct that we have the best location in the North side of Indianapolis and our connection to the mall via indoor skywalk is a plus for our guest to be able to shop without having to go outside. I do hope you will allow us another chance to be your hotel of choice going forward. Please let me know how I can help when your travels bring you back to our area. Safe Travels,
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Toutes les photosVoyageurChambre et suiteSalle à mangerCentre d'affaires et salles de réception
Bathtub
Dirty towel
Old wall A/C unit
Looks a little lumpy - but comfortable
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how can i book adjoining rooms online?
Hello, you can book your rooms and then in the comments section request the adjoining rooms. There is no way to actually book adjoining rooms. Alternatively you can contact us directly at the hotel and we can ensure you get the connecting rooms. Thank you, Mike Skaggs
1 vote
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Is there a nightly fee for a small pet? Our dog is crate trained.
Hello, no there isn't a fee for dogs. We do ask that you complete our dog waiver upon arrival so we can have details about the dog and your contact information should we need it. Please let me know if you have any other questions. Mike Skaggs
1 vote
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How is the fitness facility? What does it have to offer?
Amanda H, Sheraton Fitness offers a full array of cardio equipment including treadmills, ellipticals, upright and recumbent bikes, totaling 15 pieces. In addition we have a number of weight machines that focus on different parts of the physique and free weights and benches as well that can be used as you desire. We invite you to visit our website to see pictures. Thanks for the question!
1 vote
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I read a year old review where it said the indoor pool is very cold. Is it now heated? Have a stay scheduled for next week with my grandchildren ages 11, 6 & 4. The indoor pool is the reason we chose this hotel.
We just stayed there, and yes, the pool was a bit chilly. But, the kids didn't seem to care. I just kept moving, and it wasn't too bad! :) there is a hot tub too!
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How far are you from Lucas Oil Stadium?
Sharon M, We are about 13 miles from Lucas Oil Stadium. Our location is fantastic with numerous places to eat and shop right outside our front door, all within walking distance. We are even connected via skywalk to The Fashion Mall, Indianapolis's premier shopping location. Hope to see you soon!!
0 vote
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FOURCHETTE DE PRIX
105 $US - 286 $US (Selon les tarifs moyens d'une chambre standard)
AUTRES NOMS
sheraton indianapolis hotelsheraton indianapolis hotelindianapolis sheraton
ADRESSE
États-UnisIndianaIndianapolis
NOMBRE DE CHAMBRES
395
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