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Bridgepointe Hotel and Marina

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113 $US
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101 $US
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91 $US
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* Les prix sont fournis par nos partenaires et reflètent le prix total d'un séjour proposé par nos partenaires, y compris les taxes et frais connus de nos partenaires. Consultez nos partenaires pour en savoir plus.
Voyageur (80)
Chambre et suite (30)
Piscine et plage (3)
Attestation d'Excellence
Infos pratiques
Emplacement
Propreté
Service
Rapport qualité / prix
Attestation d'Excellence
Équipements de l'établissement
Piscine
Parking gratuit
Internet haut débit gratuit (Wi-Fi)
Petit déjeuner inclus
Centre de remise en forme/Salle de sport
Accès personnes handicapés
Animaux domestiques autorisés (Chien/Animaux de compagnie)
Centre d'affaires avec accès Internet
Hôtel non-fumeur
Laverie automatique
Nettoyage à sec
Personnel multilingue
Piscine extérieure
Salle de réception
Salles de conférence
Salles de réunion
Service de blanchisserie
Terrain de golf
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Équipements de la chambre
Chambres avec accès mobilité réduite
Chambres familiales
Chambres non-fumeurs
Climatisation
Micro-ondes
Réfrigérateur en chambre
Suites
Bon à savoir
STYLE D'HÔTEL
Classique
Superbe vue
CATÉGORIE D'HÔTEL
Liens de l'hôtel
Visiter le site de l'hôtel
Avis et plus
Contrôle des avis
626avis
98photos
5Q/R
0astuce pour la chambre
Note attribuée
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Période de l'année
Type de voyageur
Langue
  • Filtrer
  • français
Ces avis sont traduits automatiquement depuis l'anglais. Afficher les traductions automatiques ?
J'ai vraiment apprécié mon séjour chez BrigePointe! C'était extrêmement propre, le personnel de l'hôtel était extrêmement gentil. Les lits étaient très confortables et c'était à cinq minutes de tous les endroits où j'avais besoin de visiter. Je vais certainement reviendrai ici
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Avis recueilli en partenariat avec cet hôtel
Notre objectif était de soutenir la ville de New Bern. Cependant, cet hôtel a rouvert ses portes plus tôt que prévu. Il y avait de la moisissure sur les matelas, la bâche qui était sur le toit a flotté toute la nuit à cause de la rafale de vent et l'installation non-fumeur
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Réponse de BridgePointeJen, General Manager de Bridgepointe Hotel and Marina
A répondu le 23 oct. 2018
We hate that your visit was not as expected and appreciate the opportunity to explain as the following day the General Manager did attempt to reach you and each time a recorded voice said the call couldn't connect . We were very lucky in that we were able to remain open, serving the community through the recent hurricane. We want to put your mind at ease and let you know that we had all the rooms professionally inspected to stay ahead of any possible affects from the hurricane and we can promise there was no mold on the mattress. All our mattresses and box springs are enclosed in cases and there was a small coffee stain on the case (which we've since replaced) but no mold. We wanted to be sure to go above and beyond after Hurricane Florence as we knew this was best for the guests as well as the staff. We do apologize if there was any smoke smell lingering in the room. Sadly yes, guests unfortunately do break the no smoking rule giving no thought to the next guest. We do absolutely do our best to deep clean the room after we've discovered this type of infraction but it's very difficult to get rid of one hundred percent which is why we're so against it, we understand. We're glad to hear you were satisfied with the conclusion of that situation. We wanted to be sure to clear up any confusion and explain there was a manager on site over the weekend but had left for the day by the time you checked in later that evening. Thank you again for letting us know and we truly hope your next visit to New Bern is perfect.
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Après avoir été déplacés par l'ouragan Florence, nous avions besoin d'un endroit pour nous reposer la tête. Cet emplacement était proche de notre maison détruite et permettait un accès facile à notre propriété pendant que nous évaluions les dégâts nettoyés.
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Avis recueilli en partenariat avec cet hôtel
Réponse de BridgePointeJen, General Manager de Bridgepointe Hotel and Marina
A répondu le 20 oct. 2018
Thank you from the entire staff for the wonderful rating and comments. We truly hate hearing you were one of the thousands dealing with loss after this terrible hurricane and love that we could be here for you and that you had a safe place to stay while dealing with the aftermath. Our staff suffered many losses as well and it gives them strength to continue giving their all at work in the face of all this when they know how much it means to the members of their community. We truly appreciate you taking the time to let us know and hope you're back in your home safely.
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La chambre sentait la vieille cigarette et la moquette sale. Des cheveux noirs et bouclés étaient dans le lit alors que je le baissais. Les cheveux de quelqu'un sur le sol de la salle de bain pendant 4 jours, j'étais là. Baignoire tachée avec tapis de bain usé. Aucun détecteur
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Avis recueilli en partenariat avec cet hôtel
Réponse de BridgePointeJen, General Manager de Bridgepointe Hotel and Marina
A répondu le 10 oct. 2018
Thank you for giving us the opportunity to address your stay. We certainly hate that anything may have been less than perfect and want to assure you that had any of the items been mentioned to the staff during your 5 night stay even if only while passing the front desk on your way in or out of the hotel they would have been immediately corrected. As I'm sure you're aware New Bern was absolutely devastated from Hurricane Florence. Sadly about a third of the hotels in the area had to completely shut their doors due to extreme damage leaving the community in desperate need of hotel rooms for emergency workers and our families in the community that lost homes. Our amazing staff, most of whom suffered terrible losses themselves and in many cases also left homeless continued to work diligently to provide rooms for our community during this time of great need. Unfortunately of all the damage from the hurricane our beautiful breakfast room did sustain a significant amount as it's the closet portion of the building to the Neuse and Trent Rivers but the good news is that we were able to make all the needed repairs in just a few short weeks and as of this week we re-opened breakfast for our hotel guests. We hope you have the opportunity to visit us again under better circumstances so you can see all our wonderful hotel has to offer.
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Le directeur général, Jennifer, et l'ensemble du personnel étaient sympathiques et professionnels. J'y étais quelques jours après l'inondation dévastatrice. Il y avait du chaos partout mais ils étaient organisés et si gentils dans les conditions les plus difficiles. Cinq étoiles
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Avis recueilli en partenariat avec cet hôtel
Réponse de BridgePointeJen, General Manager de Bridgepointe Hotel and Marina
A répondu le 3 oct. 2018
We can't thank you enough for the wonderful review! We are all very happy we had the opportunity to be here for you and our community through such a difficult time and your kind words give us the energy to continue! We truly hope we see you again very soon!! Thank you again!
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Précédent
Catégories d'album
Toutes les photosVoyageurChambre et suitePiscine et plageSalle à manger
View from our room
View from our room
Photo fournie par la DirectionBridgepointe Hotel and Marina
King Guest Room
Stained carpet.
Stains on the wall.
PrécédentSuivant
123456
What is the pet fee
I believe service pets are free, but I could be mistaken.
0 vote
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Does hotel have a restaurant? Does hotel have a bar? I am not a robot.
There is no restaurant or bar on property but many great restaurants and bars in walking distance and the Outback is in the same parking lot and they also have a bar. New Bern has taxi service in case you want to go to a restaurant/bar a little further than walking distance and you don't want to drive.
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Do you have airport shuttle?
Unfortunately we do not have an airport shuttle but there are taxi's conveniently located in front of the airport and we are only 2.3 miles from there. We are also happy to help arrange a cab back to the airport for you.
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exact location
1.8 miles
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How close to airport and how would I get there from the airport?
The hotel is 2 miles from the airport and there are taxi's readily available in the front of the airport that can quickly get you to the hotel.
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11
FOURCHETTE DE PRIX
91 $US - 121 $US (Selon les tarifs moyens d'une chambre standard)
AUTRES NOMS
bridgepointe hotel new bern
ADRESSE
États-UnisCaroline du NordCôte de Caroline du NordNew Bern
NOMBRE DE CHAMBRES
116
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