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    DoubleTree by Hilton Hotel & Suites Houston by the Galleria

    Nº 66 sur 501 Hôtels à Houston
    5353 Westheimer Rd, Houston, TX 77056-5474
    Site internet de l'hôtel
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    9 avr. 10 avr.
    1 chambre, 2 adultes, 0 enfants
    174 $US*
    Voir l'offre
    Voyageur (99)
    Chambre et suite (72)
    Salle à manger (12)
    Accueil

    • Excellent45 %
    • Très bon26 %
    • Moyen13 %
    • Médiocre9 %
    • Horrible5 %
    Il y a 3 semaines
    “Bon hôtel toutefois vieillisant”
    07 juin 2016
    “Business trip - JT”
    Piscine
    Restaurant
    Service d'étage
    Bar/lounge
    Centre de remise en forme
    Hôtel 4 étoiles
    Tous les détails de l'hôtel
    Offres au départ de DoubleTree by Hilton Hotel & Suites Houston by the Galleria
    Offre Spéciale: Forfait
    Offres de l'hôtel
    Chambres
    09/04/2017 10/04/2017
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    Note attribuée
    Type de voyageur
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    Avis traduit automatiquement depuis l'anglais Qu'est-ce que c'est ?
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    Avis publié: 20 mai 2016

    For the last two years I have been staying at the DoubleTree Hotel & Suites - Houston Galleria and witnessed major tranformation. The new Lobby , bar and restaurant are now very open spacious, contemporary, lively & elegant.More importantly a few of the staff still...Plus

    Avis recueilli en partenariat avec DoubleTree by Hilton
    Réponse de sam k, General Manager de DoubleTree by Hilton Hotel & Suites Houston by the Galleria
    Google Traduction

    Thanks for sharing! You have made our day and the team is very appreciative that you took the time to...Plus

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    Avis publié: 18 mai 2016

    It was a good stay, but could of been nicer for the area. The staff was excellent but valet was a little slow. The rooms were recently remodeled according to the front desk but I still saw mold in the shower caulking.

    Avis recueilli en partenariat avec DoubleTree by Hilton
    Réponse de sam k, General Manager de DoubleTree by Hilton Hotel & Suites Houston by the Galleria
    Google Traduction

    thank you for your feedback we will thoroughly inspect the room you stayed in and remedy any defect.

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    Avis publié: 11 mai 2016

    Please be aware that you are charged $50 each night you stay for incidental fees. It was a surprise to me when I checked on my funds! Of course, you get it back if you do not use parking services, room service, etc., but it...Plus

    Avis recueilli en partenariat avec DoubleTree by Hilton
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    Avis publié: 10 mai 2016

    Staff need customer service training. They seem to be unaware of their responsibilities and a bit disorganized. Even their managers on duty seem to be a bit unsure of their duties. Overall, the front desk staff need to step uyp their game.

    Avis recueilli en partenariat avec DoubleTree by Hilton
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    Avis publié: 9 mai 2016 par mobile

    The hotel is not what I would expect from the Hilton brand. The faucet portion of the bath tub was sticking out of the wall. We were scared to push the tab down as hard as we needed to in order to make the water...Plus

    Réponse de sam k, General Manager de DoubleTree by Hilton Hotel & Suites Houston by the Galleria
    Google Traduction

    Our apologies for the less than prompt response for the delivery of extra towels and the in- room safe. Thank...Plus

    À propos
    Services
    • Meilleurs services
    • Piscine
    • Restaurant
    • Centre de remise en forme/Salle de sport
    • Service d'étage
    • Bar/lounge
    • Services
    • Centre d'affaires avec accès Internet
    • Service d'étage
    • Navette
    • Nettoyage à sec
    • Salles de réunion
    • Service de blanchisserie
    • Concierge
    • Salle de réception
    • Personnel multilingue
    • Laverie automatique
    • Salles de conférence
    • Équipements de la chambre
    • Climatisation
    • Réfrigérateur en chambre
    • Micro-ondes
    • À faire
    • Piscine
    • Restaurant
    • Centre de remise en forme/Salle de sport
    • Bar/lounge
    Photos
    Voyageur (99)
    Chambre et suite (72)
    Salle à manger (12)
    Piscine et plage (4)
    Près d'ici
    Restaurants proches
    Peli Peli Galleria
    787 avis
    À 0,51 km
    Truluck's Steak & Stone Crab
    581 avis
    À 0,15 km
    Del Frisco's Double Eagle Steakhouse Houston
    437 avis
    À 0,48 km
    The Capital Grille
    327 avis
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    Attractions proches
    The Galleria
    3 626 avis
    À 0,59 km
    Water Wall
    918 avis
    À 0,82 km
    Ice at the Galleria
    134 avis
    À 0,81 km
    Williams Tower
    36 avis
    À 0,77 km
    Questions et réponsesPosez une question
    JESSE G
    How Far Is the Houston Rockets Stadium from there?
    12 mars 2017|
    Répondre Afficher 4 réponses
    Réponse de sam k | Représentant de l'établissement |
    relatively convenient- it is about 8 miles - 15 - 20 minutes by car.
    votes
    Google Traduction
    lunchpie
    Short story: Omg, I was walking from the front desk trying to get token for a wash. The Manager thought I was off the street and the manager called the police to put me out the Hotel. Long story: December 3, 2016. About 2pm The Manager On Duty ( and 3 other employees called the Houston Police to have me extracted from the hotel. Even thou I made it clear to them that I am and have been a guest in the hotel many time before. These 4 employees followed me about the hotel. One of them followed me into the men's room while I was sitting on the toilet. This went on for 20 - 30 mins then houston police showed up. Omg they called HPD! In the Lobby in front of guests the 4 of them and the police surround me in a attempt to subdue fashion. (at one point the office threatened to put hand cuffs on me) Finally the valet person who parked my car name Mrs. Treasure (African American woman) walked over close enough for me to see her. I then pointed to her for help. I spoke out "help me please, tell them you parked my car" Treasure assured them I was a guest. Just when I thought it was over the (MOD) Guest manager asked the officer to be sure I was a guest and escort me to my room. (My Laundry was still in the washer on the 2nd floor awaiting to be washed) when me and the officer got to the room I knocked on the door after 3mins or so my wife woke out of her sleep and opened the door. she was frightened when she saw me standing with the officer. We were so upset with what happened we cut our stay short and checked out. ‎OMG, I left my laundry in the washroom at the Doubletree. Class Action.
    12 décembre 2016|
    Répondre Afficher 3 réponses
    Réponse de lunchpie |
    Not True sir, I did give my info, more than once and even after I did, your manager didn't believe me. She had HPD to escort me to my room. So please stop trying to cover this mistake and start providing adequate customer... Plus
    votes
    Google Traduction
    SuzyTexas2step
    Are all the air vents connected via bathrooms ? In our last night, distinct cigarette smoke smells poured into our bathroom all night even though we are a non smoking / asthmatic family. Disgusting & dangerous for my child w severe asthma....
    26 novembre 2016|
    Répondre Afficher 3 réponses
    Réponse de williamscott1129 | A publié un avis sur cet établissement |
    We didn't notice any smoke smells in the a/c ducts in either bedroom or living room. i do think in the bathroom there is a small duct that runs between all floors and someone could have been smoking in their bathroom above... Plus
    vote
    Google Traduction
    Astuces pour les chambres
    "Essayez d'être au-dessus du 7e étage, pour mieux profiter de la vue et ne plus entendre la circulation."
    Rodolphe D, il y a 10 moisVoir cet avis
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