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The Mansion on Delaware Avenue

Voyageur (116)
Chambre et suite (157)
Salle à manger (15)
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Chambres
23 déc.24 déc.
|
1 chambre, 2 adultes, 0 enfants
Chambre standard
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Infos pratiques
Emplacement
Propreté
Service
Rapport qualité / prix
Attestation d'Excellence
Équipements de l'établissement
Service d'étage
Internet haut débit gratuit (Wi-Fi)
Parking gratuit
Accès personnes handicapés
Bar/lounge
Petit déjeuner inclus
Nettoyage à sec
Salles de réunion
Service de blanchisserie
Concierge
Salle de réception
Hôtel non-fumeur
Navette
Jacuzzi
Terrain de golf
Centre d'affaires avec accès Internet
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Équipements de la chambre
Suites
Chambres non-fumeurs
Climatisation
Chambres familiales
Bon à savoir
STYLE D'HÔTEL
Classique
Hôtel historique
CATÉGORIE D'HÔTEL
Emplacement
Plein écran
89Convient aux marcheurs
Note : 89 sur 100
220restaurants à 0,5 km
60attractions à 0,5 km
Avis et plus
Contrôle des avis
520avis
302photos
6Q/R
0astuce pour la chambre
Note attribuée
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Période de l'année
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+1
Durant un voyage pour assister à un mariage et passer le réveillon sur Buffalo, on a décidé de loger dans l'hôtel où a lieu le mariage.
Une très grosse déception, on est arrivé la veille du mariage et nous avons logé dans une chambre spacieuse. Problème est qu'il faisait à peu p
Plus
Chambre plus petite que les hotels standards, mais ambiance plus chaleureuse. Chauffeur et voiture à disposition, valet parking. Nombreux conseils pour visiter la ville et trouver les bons restaurants.
Plus
Si vous souhaitez choisir cet hotel, il vaut mieux reserver directement plutot que choisir les sites de reservation...
Nous sommes arrivés à l'hotel pour feter notre anniversaire.La chambre était reservée depuis 20 jours. L'hotelier nous a d'abord expliqué qu'une canalisation ava
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Réponse de Geno_Principe, Owner de The Mansion on Delaware Avenue
A répondu le 22 juil. 2014
Madame et Monsieur, As I relayed to you upon your arrival at the hotel the evening of your reservation, I am terribly sorry for your disappointment and inconvenience. We understand that our hotel is very unique and it is difficult to find a similar Buffalo hotel to which to send guests, and that is why we handle all reservations, through all websites and telephone, very carefully so this does not occur. I honestly can't remember the last time we had to walk a guest, but the last minute emergency maintenance issue in your room made it impossible to sell that evening. The OTA through which you had booked a guestroom at The Mansion does not share any contact information with hotels, so we were unable to contact you prior to your arrival. We even contacted the OTA to try to get in touch with you, but the OTA would not assist us. Again, I am sincerely apologetic. However, I do not understand why you continue to claim that a room was available for that evening on a website - there was no availability in the hotel. That evening I sat with you at a computer and asked you to show me on which website you thought you had seen an available room at The Mansion for that night - you could not find one. We secured a reservation at another downtown hotel, we gave you a gift certificate for a complimentary stay at The Mansion for a different evening, and we gave you a gift certificate to an excellent Buffalo restaurant for dinner. It continues to be my hope that you will allow us to welcome you back to The Mansion on Delaware Avenue at a future date.
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Ces avis sont traduits automatiquement depuis l'anglais. Afficher les traductions automatiques ?
Non seulement cet endroit est magnifique, mais le service à la clientèle est phénoménal! Ils ont transporté notre groupe à dîner, au théâtre et à la maison. Les boîtes de nuit étaient gratuites, tout comme le petit déjeuner le matin. Nous avons bu du vin au coin du feu dans la sa
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Réponse de JenN1493, General Manager de The Mansion on Delaware Avenue
A répondu Il y a 1 semaine
Thank you, Thank you, Thank you for your wonderful feedback on your experience at The Mansion on Delaware Avenue. We are delighted to see you took advantage of all of our amenities and added values during your stay! Our Butlers always take time to ensure our guests comfort is of the highest level of service before, during and at departure. I was very happy to see they took extra care in bringing your car around for you, especially as we begin winter. Nothing says we love you more than having our guests get into a warm and cleaned off care in winter! Thank you again for staying with us. We look forward to your return visit.
Plus
Nous avons séjourné dans cet établissement hier soir après une soirée de magasinage des vacances de fin de soirée et sommes arrivés dans une pièce de 60 degrés. La chaleur ne fonctionnait pas et un prompt appareil de chauffage, qui semblait être identique à celui de la propriété,
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Réponse de JenN1493, General Manager de The Mansion on Delaware Avenue
A répondu il y a 2 semaines
Dear Explorer: Thank you for your feedback. I certainly apologize for the temperature in our room. I am sorry that you experienced this as you know this is not our standard for our property. There is no excuse that I can give to you for the malfunction of the heat in your room and given availability of the hotel could have given you the option of moving to an alternate accommodation. Thank you for your feedback, our maintentance dept has rectificed the problem so it will not happen again for future guests. Again, our sincereset apologies, and I hope you will consider us again in the future so you can experience The Mansion for all it has to offer.
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Catégories d'album
Toutes les photosVoyageurChambre et suiteSalle à mangerCentre d'affaires et salles de réception
Photo professionnelle réalisée exclusivement pour TripAdvisorThe Mansion on Delaware Avenue
The Suite at The Mansion on Delaware Avenue
Photo professionnelle réalisée exclusivement pour TripAdvisorThe Mansion on Delaware Avenue
The Suite at The Mansion on Delaware Avenue
Photo professionnelle réalisée exclusivement pour TripAdvisorThe Mansion on Delaware Avenue
The Fireplace Premium Grand Room at The Mansion on Delaware Avenue
Photo professionnelle réalisée exclusivement pour TripAdvisorThe Mansion on Delaware Avenue
The Fireplace Premium Grand Room at The Mansion on Delaware Avenue
Photo professionnelle réalisée exclusivement pour TripAdvisorThe Mansion on Delaware Avenue
The Classic Room at The Mansion on Delaware Avenue
Précédent
If you have a room booked do they allow you to hold a wedding ceremony? A small one on an off day (Like a Wednesday). Nothing extravagent, no reception. Just wondering. Thank you!
Thank you for your inquiry. Our event team would be happy to check availability for you. We certainly try to accommodate all requests depending upon other events happening in the hotel. We just need a little bit more information to confirm your request.
0 vote
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How would I get get a shuttle from the hotel to the first Niagara center and how much does it cost?
Yes, the complimentary shuttle service was fantastic as well. I agree with the person from Tampa; simple give them a call, or e-mail the hotel before your arrival to ensure you have the correct information. Have a wonderful time!
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I would like to know about room 406 and the paranormal happenings there. I would need a room with 2 double beds. Would this room have two beds in it?
We noted nothing paranormal at the hotel at all! Abnormal in a good sense like having a chauffeur, an open bar before dinner.... as for the beds and room arrangement I would suggest contacting the hotel!
0 vote
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Is the hotel handicap accessible?
Hello, I'm not sure how we missed your question - I apologize for the late response. Yes, The Mansion is handicap accessible and has barrier free guest rooms available. If you would like additional information, please feel free to call The Butlers at 716.886.3300 Thank you for your inquiry!
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Usually don't stay at high class expensive hotels like this, but I am treating myself. I will be going solo to Shea's Performing Arts Center to see Phantom Of The Opera. I read that I will be assigned a "butler" that will be driving me to my destination and it is complementary, and also a Valet parks your car when you arrive. What are appropriate tips for these services? Also, do you tip them each time they take you somewhere, and each time they park your car? Is the breakfast also complementary, tips expected as well? Since I am treating myself, and this is a one time deal, any rooms better then the other?
We also tipped once for parking our car and for the bellman. Tipped each time they took us in their house car (not both ways). Really nice service they provide for their guests. You will enjoy this property. If you REALLY want a nice treat, have them make a reservation at Tempo (within walking distance). Absolutely the nicest restaurant in Buffalo, in my opinion.
2 votes
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Précédent
12
PrécédentSuivant
11
FOURCHETTE DE PRIX
222 $US - 311 $US (Selon les tarifs moyens d'une chambre standard)
AUTRES NOMS
the mansion on delaware avenue hotel buffalomansion on delaware avenue buffalo
ADRESSE
États-UnisÉtat de New YorkBuffalo
NOMBRE DE CHAMBRES
28
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