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Sultan Sands Island Resort

Voyageur (1396)
360
Panoramas (9)
Piscine et plage (405)
Attestation d'Excellence

Infos pratiques

Emplacement
Propreté
Service
Rapport qualité / prix
Attestation d'Excellence
Équipements de l'établissement
Piscine
Centre de remise en forme/Salle de sport
Restaurant
Internet gratuit
Parking gratuit
Service en chambre
Bar/lounge
Spa
Petit déjeuner inclus
Accès personnes handicapés
Concierge
Navette
Navette aéroport
Nettoyage à sec
Personnel multilingue
Piscine extérieure
Salles de réunion
Service de blanchisserie
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Équipements de la chambre
Climatisation
Chambres avec accès mobilité réduite
Chambres familiales
Chambres non-fumeurs
Bon à savoir
STYLE D'HÔTEL
Coffre-fort
Vue sur l'océan
CATÉGORIE D'HÔTEL
721avis
1 783photos
81Q/R
4astuces pour la chambre
Note attribuée
  • 394
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  • 60
  • 17
  • 17
Période de l'année
Type de voyageur
Langue
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  • français
Hôtel isolé situé du mauvais côté de l'île (pas de coucher de soleil en mer). Belle piscine à température idéale. Chambres correctes mais sans wi-fi. Le personnel est nonchalant et bruyant. Tout est calculé de Shillings Tanzaniens en US Dollars de façon à vous facturer le taux
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Réponse de DassBangar, General Manager de Sultan Sands Island Resort
A répondu le 19 janv. 2019
Dear Kaa1961 Jumbo and many thanks for sharing your experience with us, it always helps us to improve further. My sincere apologies that we didn't stand to your expectations. We very much appreciate your support and patronage. Asante sana and kind regards
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Nous sommes arrivé au Sultan Sands après un Safari de 2 jours. Nos 4 enfants (dont 2 en bas âge) étaient épuisé, nous n'avons pas était bien accueilli à la réception, nous avons signer les papiers et fait le règlements il nous manquer un papier de Booking qui était dans un des
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Réponse de Mark N, Manager de Sultan Sands Island Resort
A répondu le 16 nov. 2018
Dear colas n, Thank you for your feedback on your recent stay. We take all guest feedback seriously as we strive to ensure that each and every one of our guests has the best possible time with us here at our wonderful resort. I feel however I must point out for all other potential guests reading this review the facts of what took place. Firstly you booked through Booking.com at a preferential room rate which was also Non-Refundable and Non-Transferable. This is the reason why such room rates are offered across the industry, the guest gets a better value rate with some limited restrictions. Secondly your booking was incorrect. You made your reservation for 4 x Guests when you turned up as a family of 6. This is what caused the delay at check in as it is physical impossible to book a family of two adults and 4 children into only two Rooms at our Resort at Sultan Sands due to the design of the rooms. As a goodwill gesture as the Resort Manager I even gave you a complimentary Free of Charge Rate for your two young children who arrived with you who were not part of the booking. Also you failed to mention we also offered you an upgrade the following morning across to our sister Resort Bluebay which is next door to Deluxe Suites with more family space which you also refused. The location of the resort is perfect for the vast majority of our clientele who wish to have a peaceful relaxing vacation on one of the best stretches of beach in Zanzibar, I would suggest to anyone making a reservation into any Hotel or Resort to do a bit of research to ensure it is exactly what you want to avoid disappointment upon arrival. Contrary to you implication that the resort management was not interested in you, I personally spent a vast amount of time with you and your family over the course of 4 days. This also included phone calls with yourself to your Booking.com rep back in France who also explained politely the same as me the terms and conditions of your booking. You quite happily state at the end of your review that you were happy at Hotel Verde, which is a specialty hotel which has no entertainment and no alcohol served on its premises which is what you really wanted as this was the source of your unhappiness as you spoke to both my Front Office team and myself about this. This hotel is also located closer to Stonetown which is the main principality on the island which probably was better suited for you and your young family. Here at Bluebay Resorts we respect and cater for a wide range of international clients from many different countries and of many differing backgrounds of which we receive great feedback and many, many happy guests based on the feedback we receive. To get the best out of your well-earned vacation do some research before you arrive and you will ensure you are in the place where you want to be and your family and yourself will get the most out of your stay. Regards
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Hotel à taille humaine, qui faut partie d un grand hotel le bluebay! Alors l hotel est une structure charmante, style africain, pied dans l eau. Les chambres sont des petit bungalows independant, de fomrme ronde... trés mignon. Le tout dans un grand jardin bien entretenu. Il
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Réponse de Mark N, Manager de Sultan Sands Island Resort
A répondu le 17 sept. 2018
Jambo Nadia M, Thank you for your review, I'm really happy you had such a great time with us. I will pass on your kind words to all the team who make everything happen at the resort. I will just mention that Sultan Sands does not have a children's club, although our guests have access to the small children's facilities across at our sister resort Bluebay next door. The children's facilities at Bluebay are limited and serve more as a relaxed drop in drop out area and not a dedicated childminding service. I hope that we have the opportunity to welcome you back to Zanzibar in the very near future. Asante sana
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le confort de l'hotel est cohérent par rapport au standing Resort par contre, grosse déception concernant le restaurant; la cuisine est très décevante que ce soit à midi ou le soir; les menus ne varient pas, il n'y a pas de réassort suffisant des buffets; à 20h ....il ne reste
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Réponse de Mark N, Manager de Sultan Sands Island Resort
A répondu le 21 août 2018
Dear Fauxcon, Thank you for your review. All feedback is taken seriously with the aim to improve our product so we can not only meet but also exceed guest expectations, on this occasion I was disappointed to read that you felt let down in terms of the quality of the restaurant food. We cater for allot of different nationalities at the resort so we run a 14 day menu cycle with a different theme every evening, my team of chefs are also happy to accommodate any dietary requirements which is reflected in the many positive reviews we receive online. I will however pass your feedback onto my kitchen team who constantly review the menus to ensure we offer the best quality food for our guests. I hope to get the opportunity to welcome you back to the resort again in the very near future. Regards
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Très chouette hôtel situé sur la côte Est de Zanzibar. Les points positifs: -l'hôtel très charmant -la nourriture bonne et variée, il y en a pour tous les goûts -le personnel très gentil -la plage qui est très belle mais qui doit certainement l'être encore plus en dehors de la
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Réponse de Mark N, Manager de Sultan Sands Island Resort
A répondu le 29 juin 2018
Jambo Alessandra P, Thank you for your review. While yes you did visit us here at the resort during the rainy season it certainly did not dampen your holiday spirit! This also gives you a great excuse to come back again and visit us when the sun shines all day long! I'm certainly happy to read that you really enjoyed the F&B service and food on offer, as we have a large variety of international guests we do try and have plenty of variety on offer so there is something for everyone. I'm certainly glad you had the chance to get out and about to see some of this amazing island and its unique culture I must remind all future guests that any excursions which are taken via anyone off the resort are uninsured and the resort is not liable in anyway if anything should go wrong or if any guest gets a substandard experience. We do have a full tour operations desk here at the resort and we can guarantee that all excursions we provide for our guests are of the highest quality so every guest really does get the most out of the amazing things that Zanzibar has to offer. On behalf of the team here at Sultan Sands we hope to welcome you back again very soon! Ashante sana!
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Catégories d'album
Toutes les photosVoyageurPiscine et plageChambre et suiteSalle à mangerAires de jeux et espaces familiauxCentre d'affaires et salles de réception
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12345670
Hello PatEtValo, Thank you for your question. The best place to get room rates along with cost would be to get in touch with our sales office direct. Contact details are on our company webpage bluebayzanzibar. We can tailor any holiday experience to our guest wishes and our sales team will be happy to assist you directly with your questions and any extra information you may need.
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Dear Carina Many thanks for the question and your interest in booking with us. Please note that for snorkeling we have certain recommended spots which are further away and arranged by our on premises Diving & snorkeling team. You can do excursions to Stone Town , Prison Island , Spice Farm and many more , arranged by our excursion team. I would recommend you "All Inclusive" option as it covers all meals, specific alcoholic and non alcoholic drinks. Wish you all the best and look forward to hosting you in the near future. Kind regards Dass Bangar General Manager Sultan Sands Island Resort - Zanzibar
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Is WIFI available and working?
Good Day Kindly note that we have recently introduced wi fi in all the rooms as well . Earlier it was available in public areas only. So yes it is available and working very well. Warm regards
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Good Evening ! Thanks for the enquiry. Kindly be informed that the rooms don't have a shower curtain or glass curtain. What we have is a curved wall curtain. The rooms are in a good state but not recently renovated. All Baobab rooms are surrounded only by the same category rooms. Hope the above information will help you book at Sultan Sands Island Resort. Kind regards
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Ciao, in caso di bassa marea si formano piscine naturali in cui fare il bagno? L'acqua è limpida e azzurra?
Greetings ! Many thanks for the question. While the water stays blue some pools may not be too clear. Every six hours the tides change. Kind regards
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12345617
"Choisir une chambre près de la réception"
"la prendre dans le plus près du bâtiment central sinon il y a une montée non négligeable pour accéder aux chambres."
"nous avions la 314 face a la mer pres d'une petite piscine tranquile"
"Nous n'étions pas dans une chambre en face de la mer néanmoins les chambres sont toutes spacieuses et jolies"
FOURCHETTE DE PRIX
158 $US - 345 $US (Selon les tarifs moyens d'une chambre standard)
AUTRES NOMS
sultan sands zanzibarsultan sands isl hotel kiwengwahotel sultan sands island resortsultan sands island hotelsultan sands island hotel kiwengwa
ADRESSE
TanzanieArchipel de ZanzibarZanzibarKiwengwa
NOMBRE DE CHAMBRES
76
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