Travail en hauteur sans protection - Photo de Royalton Bavaro, An Autograph Collection All-inclusive Resort & Casino, République dominicaine
Photo de : Travail en hauteur sans protection
De l'avis : Un cauchemar : ne vous fiez pas aux apparences! sur Royalton Bavaro, An Autograph Collection All-inclusive Resort & Casino
L'accueil à la réception a été un vrai cauchemar qui a conditionné tout mon séjour. J'avais réservé un séjour pour trois personnes comprenant : - 1 luxury junior suite pour 2 personnes et - 1 luxury junior suite pour 1 personne suite moyennant un supplément pour chambre «…
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Date du séjour : janvier 2018
Réponse de Juan T, General Manager de Royalton Bavaro, An Autograph Collection All-inclusive Resort & Casino
A répondu le 3 avr. 2018
Dear Melanygo G, Receive a warm regard from Royalton Bavaro, It is a pleasure to express our gratitude for your kind preference of visiting Royalton Bavaro and especially for the valuable time that you took to let us know your experiences concerning your stay. It is my deepest regret to read that you went through so many inconveniences, and I assure you that the circumstances you described are not typical with the high standards that we strive to provide. We sincerely lament that the check in process was not as smooth as usual and that the assigned room did not meet your expectation. We regrets the impressions you may had about our service at front desk. Please note that your comment has been sent to the department in charge for improvement. We extend our sincere apologies for the inconveniences that you may had with the service in some of our Restaurants; we continuously train our collaborators in order to give an exceptional service to our visitors. We also lament the isolated inconvenient with the running water. Our maintenance department immediately started to work on this non-stop until the issue was solved. Your important comment has been sent to the matter department to prevent future matters. We are sincerely looking forward to the pleasure of welcoming you again in our Royalton Bavaro, and assure you that you will enjoy even superior services and facilities on your next visit. Warm regards, Juan Tuñon General Manager Royalton Bavaro Resort & Spa
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