GOLDSTAR is ultimately the rental service via CARTRAWLER linked to VUELING.
Lots of complaints:
- Hidden over cost such as 31€ to check the fuel even if full;
- GOLDSTAR do not recognize AXA insurance pushing and scaring you if you don’t take their 200 € insurance
- Deplorable condition of the car with scratches and bumps
- Threatening brutality from GOLSTAR at check in and out.
We reject their insurance, even with the threaten of 190€ to pay if a tire is damaged or if a scratch is done. “The slightest scratches or bump will be charge to you.”
In his own words, Airport GOLDSTAR receptionist acknowledges “this is a scam, this is the way they are making money, appealing customers with attractive price and hidden extras.”
Trusting VUELING, receiving a mail from VUELING CARS maintains trust. Moreover, checking costs AVIS was almost costing the same.
We filmed and photograph the car from all angles and note all damages and missing. We were lucky checking reviews on internet before checking out on their favorite scan. They like charging you 200 € because it misses a carpet or a small piece in the car. It was already missing while checking out but hardly noticeable. If already rented, be paranoiacs with it.
During the return of the vehicle, returned the day before to avoid the stress of being delayed for boarding we were very badly received, even in front of rather violent people by stamping the vehicle check document.
This rental completely ruined our stay.
We monitored our accounts to ensure that no undue payments had been made.
Hope VUELING will be more cautious in his partnership.
There is no way to complain about this bad experience to VUELING event to warn them on the very bad image linked to such behavior.