We regret that Judith didn’t enjoy her stay, but much in this review is quite misleading. For example, she complains about sheets being left in the dryer but fails to mention that the reason for this is that she requested an early check in at the very last minute. We we accommodated free of charge and did explain that doing so would mean that the cleaner would not have time to finish the last load of laundry. She also forgets to mention that she demanded our set of keys upon arrival (again with no notice) as she said her daughter needed it. Again, we accommodated, but this meant that when she was having trouble working the shower we were left without a way to access the flat without her accommodating a time to let us in. She complained about this and only provided a 30 min window for us to visit two days after her complaint — which we, again, accommodated. She claims to have not been left enough towels but conveniently leaves out that we told her exactly where she could find several more less than 15 minutes after she asked. Upon departure, she then claimed to be leaving a day early due to her hayfeaver but forgot (or perhaps didn’t know) that her husband had told us days before when they were leaving. This final incident convinced me that she was just being fundamentally dishonest and angling for a refund. I had already processed a partial refund as a courtesy since we did need to replace the hair dryer, whose fuse had blown, and the kitchen light had gone out during their stay. I think she was just trying to hustle even more.