Hi Damien
I'm really sorry that you found our house too cold for you last week-end. We set the thermostat at 20C (68F) and most people find that quite comfortable. In the event that you want to be more cosy in the living or dining rooms we recommend lighting the wood-burning stoves in these rooms. As I told you before your arrival there is an abundance of logs in stored the garage, all cut to 40cm so that they fit all the stoves in the house. It is a real shame you didn't use the stoves as I think that would have transformed your week-end into a magical experience with the snow falling outside and toasty fires inside. I don't know whether you shut the shutters and closed the curtains in the evening but that also helps keep the heat in.
We ask all our guests to leave the house clean and tidy.
I'm sorry about the TV however as I said there are numerous DVDs in the cupboard which could have provided many hours of screen time for children or grown-ups. The high speed wifi also gives you the option to watch TV online on your own devices. The wifi works in most rooms on the ground floor and some on the first floor but cannot reach all parts of the house through its 60cm stone walls and solid floors. There is also an HDMI cable to enable you to play your own devices through our TV.
I hope you had a safe return to Nice and that the weather is warmer with you at home.

It's always a pleasure to share our home with guests who appreciate it, its character and the area. You are most certainly welcome back any time.
All best, Robert.

I think you caught the chateau at one of my favourite times of year with the vines and trees in their full autumn technicolour glory. It is a spectacularly beautiful area and I was blown away by the views when we first saw this house. So we bought it and the rest is history !
You're welcome back any time.

Glad you had a lovely time in Moire. I have a new door waiting to go onto the ensuite shower. It's on my list. If you want a working holiday you're very welcome to come back and join me and the family at Easter on our next trip. Paint and brushes provided !
All best, Robert

Let's put this in context. Here is the five star review of the paying guests who stayed after you:
Fantastic and peaceful place
Left on Jul 6, 2017 for a stay in Jul 2017
I have been there for two days for a company meeting and it has been really fantastic to enjoy this place with this nice view and as well we enjoyed the swimming pool. It is very big with many huge rooms. Nice place to go for company activities but as well for vacation with many people.

1.You were a guest of Make A Wish (Bay Area) to whom I have gifted the house 4 times in the last four years (raising $80000 for Make A WIsh) and you are the only person who was anything other than delighted with their stay.
2. The house has no air-conditioning. This is normal. Solar gain is controlled by closing the external louvred shutters and the windows during the heat of the day. The walls (being about 26" of solid stone) also act as a buffer. If you leave everything open during the heat of the day and complain about it being too hot it is similar to leaving everything open in winter and complaining about being too cold. We stayed for two weeks in July and were perfectly comfortable inside.
3. The church is on the opposite side of the village square and its bell rings. We like it, but it does not wake us up. It doesn't disturb our neighbours in the two houses between us and the church either. It's a shame you let it disturb you. The story of the princess and the pea comes to mind.
4.The beds in the principal bedrooms are 160 x 200cm which is between a king size and super king size on UK measurements. In smaller bedrooms there are smaller double beds. Regarding the inset basin in the 19th century marble wash unit, it is the original swivel wash hand basin is a real antique. As its name suggests you empty it by rotating it.
5. The billiards table is (as described online) a 6' table.
6. The pool is absolutely for the exclusive use of the guests of the chateau.
It is not shared. My maintenance guy checks on the pool from time to time.
7. The plumbing fault with the wc was reported on the last day of your stay and was repaired in under 24h.
8. The fast fibreoptic broadband, as I already explained to you, works best closer to the router and even with extenders it does not reach all round the chateau.
Happily most guests leave us 5 star reviews, but then again most guests have paid and chosen to stay here based on its great reviews, on its accurate description and the photos on its various sites.
Regards, Robert

I'm very happy you had a great time here. It is a haven from the normal rush and crush of life. You are welcome back any time. All best, Robert and Louise