Landed at 5am. Had forgotten to reserve my room the night before, which is my bad of course. Called yesterday (and my travel agent wrote email) to ask for early check in which was denied as the hotel was full. Fully understandable so far.
I show up. What the hotel had not told us through two different channels (call and email) is that there were TEN early check-in guests ahead of me. When I asked "when do you think I can get a room", noon to 3PM was volunteered, with no trace of a regret and very grumpily. Clearly I was indisposing the associate by trying to figure out what my fate would be (when does the cleaning crew arrive? How come I cannot get the first room that gets freed up? Is it a matter of cleaning schedule or sheer availability?) I am an SPG Gold cardholder, that did not seem to register either in terms of customer attention. I just crashed on the reception couch and reserved another room somewhere else (NH Niederrad, the total opposite, friendly, engaged staff). At Méridien nobody really paid attention to my efforts to get a roof over my head (the couch is 10m away) except one nice guy who brought me a coffee, taking pity and sensing this was not going to be pretty. Waited for day manager 30mn, when I was told he/she would arrive "within 5 minutes". Never saw them.
No attention to customer. No attempt to help (save for the coffee), certainly not Méridien level. Oh, and they made me prepay 5 or 6 days in advance so now I really have to put up with them whenever a room gets available.
- Options de réservation :
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- Alias :
- Le Meridien Parkhotel Frankfurt Hotel Frankfurt
- Meridien Parkhotel Frankfurt
- Frankfurt Le Meridien